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When a replacement receiver is sent out, it has factory software loaded onto the receiver. Once the replacement receiver is installed and the steps followed, the software, firmware, and EPG are updated to the current versions. If it will not update, there is a problem with the receiver. A check switch needs to be run initially to place the satellite information onto the receiver. After the check switch test is completed and the satellite information is added to the Installation Summary screen, once you exit out of the screens and menus, the download should take place. It normally takes about 20 minutes.

Ray,
Have they updated the instructions for installation for the EARC yet? When I replaced my 722 lastr Feb, the instructions were outdated. The instuctions were for a mixed arc system (Dish 500). When I ran check switch I kept getting an error message that I wasn't pointed at the correct satellite. I had to call for help.

dwarren2 said:

Ray,
Have they updated the instructions for installation for the EARC yet? When I replaced my 722 lastr Feb, the instructions were outdated. The instuctions were for a mixed arc system (Dish 500). When I ran check switch I kept getting an error message that I wasn't pointed at the correct satellite. I had to call for help.

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It's been awhile since I read the instructions that are included with a replacement receiver, but I know what you're talking about (taken that call many times). I don't think it's been updated though.

After you run a check switch, and try to exit, it pops up with the 060 "The signal you are receiving is not from the satellite you selected...". The way around this is to:

1) Get to the point dish screen (make sure a check switch test has been ran)

2a) For Eastern Arc customers, change the satellite number to 72.7, or 77
2b) For Western Arc customers, change the satellite number to 119

3) Wait for the signal bar at the bottom to turn green and say "Locked - Echostar XXX West"

4) Once locked, select done, it should give the 055 message (says something similar to "is the mounting and positioning of your dish good?"), select yes

5) The receiver goes to the 061 message, downloading new software, eventually ending up on the 129 (needs to be activated) message.

**note** - If the receiver will not lock on signal, hard reset the receiver, run a check switch again, and all will be well.

Maybe you can get the moderators to put this info into a sticky thread. That was the procedure that I did in Feb when I replaced my 722. Another thing would be to include the info that the ehd should only be attached after the receiver is full activated. I made the mistake of doing it before and wondered why it would not power up.

That's up to them. If they want that, then I'll probably post ALL of the steps to get a replacement receiver up and running.