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Last reply · posted in DIRECTV General Forum
I am a new customer with DIRECTV now, I am having an issue trying to get them to credit a service call charge that I never agreed to. They had to come out a total of three times just to get my service to work correctly. The third time is when I ran into a problem. In my basement there is a door where my gas and water meter is at including the shut offs. When DIRECTV used dual cable that they ran when I was last with them one of the clips holding above the meter door came lose and the wire blocked me from getting into the door. I called DIRECTV to set up an appointment for the installer to come back out to fix this problem. No mention of any charges. Plus I also had the protection plan on the account when I signed up and I am still under the 30 day installation Guarantee. They came out March 5, the tech fixed the problem real quick and had me sign the standard paperwork to say they completed the job and he was on his way. No mention of any charges or additional fees. He also left his number if their was any problems with the work he did. A couple of days later their is a Service Call Charge under recent activity on my online DIRECTV Account. I thought this was a billing error so I called their billing department on March 10 around 10:00 P.M. EST. They refused to refund the charge because the technician noted on my account that he explained that this was not covered under the 30 day installation Guarantee and that I agreed to pay for the service call. When I told the billing department that the technician was a liar and that I would have never!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!'
agreed to an additional charge, I would have fixed it myself and sent them packing. They kept on reinterating what the tech noted and that they were not going to refund the service call charge. The service was originally installed on February 13 2012. The contractor for the Cincinnati Ohio area is Multiband. I don't know what to do. I have a feeling that lying S.O.B. tech screwed me out $49.95 plus $2.75 for tax's making it a total of $52.70.
12 Replies · 4489 views
Hutch1814
toolman90 said:
Oh yes he got paid when he listed it as customer damage, because customer damage is not covered under the warrenty so it means directv would have paid him than in return I get charged by directv, even if he didn't Multiband paper work clearly state that this technician does not accept cash. That leads me to believe it is against your companies policy for techs to receive tips or money for additional services performed. If he refused to do the work than I would have simply have called Directv to make somebody come out and if they didn't then I would have canceled service because it was not working. It is not the customers problem that service is not working so why should the customer have to schedule on the techs time when it may be so inconvient for the customer to do so especially if they had to take off work, so you are basicaly penalizing the customer for a mistake your company made. TO be blunt about tips, it is not customary to tip an installer that was dispatched to do an install or a service call. What he gets paid is between him and the company he works for not the customers problem. I forgot him doing his job that he was hired to do was wasting his day????? This is the reason why their is bad techs when you have people like HUTCH1814 sticking up for them when they don't have one leg to stand on. If they don't like their job or the pay they get then quit because that is not the customers problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lol I'm not defending anybody. As for anybody getting paid twice, nope, don't happen. As for a wasting his day, yes he did. Techs can and DO refuse N/C rollbacks. They're only required to reroll on their OWN jobs. He took his day to make you a happy customer. This is the point you failed to see. Cancel service? This isn't going to break any company losing 1 sub. I don't really understand why you're so upset with me, I work everyday and do the best I can everyday regardless of the situation or issues. It's not every techs fault that some are horrible. Tips aren't required, never said they were but sometimes it's not a bad idea to tip an cable/dish installer, carpet cleaner, or any other service done as long as you believe they've done you right and you feel like they deserve it. With that said, good day and I hope you see things a little different
T
I am not upset with you. But I am upset with how DIRECTV and it contractors do business. It is unfair to the customer that have to change their schedule so the original person who did the install can come back out, no mater how inconvient it is to the customer. To respond to your 1 customer won't break any one company remark if you make enough customers unhappy they will cancel and those 1 customers will start to add up. But by they way it might be okay by your companies policy to walk away from the job. But that is not fair to the customer that they will have no TV serivce until the tech decides when he feels like showing up to fix the problem. So the customer is essentially at the mercy of the employee who originally did the install.
Hutch1814
toolman90 said:
I am not upset with you. But I am upset with how DIRECTV and it contractors do business. It is unfair to the customer that have to change their schedule so the original person who did the install can come back out, no mater how inconvient it is to the customer. To respond to your 1 customer won't break any one company remark if you make enough customers unhappy they will cancel and those 1 customers will start to add up. But by they way it might be okay by your companies policy to walk away from the job. But that is not fair to the customer that they will have no TV serivce until the tech decides when he feels like showing up to fix the problem. So the customer is essentially at the mercy of the employee who originally did the install.

I agree completely with this. I'll break it down, N/C Rollbacks (No charge) are required to have the same tech roll out since these are non-paying jobs. If another tech takes the job the it will pay only $15 (company looks at it as a service call, unless it is an actual service tech that comes then its a totally different pay scale) if the tech that did the install, upgrade, or whatever reason he/she was there then the company looks at this as a grounds to be termed. Multiband is a good company and will/has worked us to the ground to make sure a sub is happy. I believe you just got mixed up with a bad tech and a bad situation. Sorry you went through the hassles and problems. Hopefully this helps you see from both sides. As I can see from yours, I would be beyond upset if I went through what you've been through.
T
I agree too. I think what causes the problems is how the employees get paid. If they were paid by the hour instead of getting paid per job, I think you would see a lot of these problems go away. You are right about Multiband being a better company. We use to be serviced by Bluegrass Satellite which was bought out by DIREC TECH and later on was bought out by Multiband. When we had DIRECTV a couple of years ago the company who serviced Cincinnati Ohio was Bluegrass Satellite they were very unprofessional and did not know how to properly align a DIRECTVHD Satellite System which caused us to leave a couple of years ago.
Hutch1814
That's why I changed from production to service because we he paid per hour. Downfall is to paying everybody per hour is techs would say "nope, no line of sight" or some excuse like that and still get paid for doing nothing. Blue grass here in Indiana was bought out by Multiband too, they pretty much went through and bought them all out then brought all the techs in and completely retrained them. They're very heavy on customer satisfaction and not having repeats on anything. A single repeat regardless of what it is is not taken lightly. I had one when I did an install because the sub couldn't figure out how to change the input back to HDMI and we had to go back to show him. It landed me in a customer education class for 2 days because I didn't cover the inputs with the sub.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68532 Replies · 2673022 views
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H
TAKE IT As It Comes-The Doors
ClarkGable
Take It To The Limit - The Eagles
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harshness
Take It To The Limit - The Eagles
The two instances of "The" should have been highlighted.

Take
Me to the River - Talking Heads
dishstaller
Blinded By The Light - Manfred Mann's Earth Band
Bobby
I Saw The Light - Todd Rundgren
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meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
112 Replies · 1761 views
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osu1991
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M
Hopefully nowhere near a microphone.
Y
Hopefully nowhere near a microphone.
After having experienced Gus Ferguson trying to call soccer games, I'm uncertain why NFL football analysts get hate. Even the "worst" of them are pretty good.
meStevo
Jalen Hurts out indefinitely as they treat and monitor a superficial blood clot in his leg.


View: https://x.com/RapSheet/status/2111074303185989663?s=20
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meStevo
Browns lead the AFC North 🤣

Seth Meyers What GIF by Late Night with Seth Meyers
Former member 209992
Last reply · posted in SatelliteGuys Support Center
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
541 Replies · 18546 views
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Scott Greczkowski
Was down due to an emergency update at the ISP. They did email me seconds before they took it down and apologized for the short notice.

However once the server was back online NGINX failed to start.

I was at the grocery store and just rebooted the entire server and everything came back up again.

Just got home from the grocery store I will bring in the groceries and then take a look at what NGINX failed the first time.
comfortably_numb
Was down due to an emergency update at the ISP. They did email me seconds before they took it down and apologized for the short notice.

However once the server was back online NGINX failed to start.

I was at the grocery store and just rebooted the entire server and everything came back up again.

Just got home from the grocery store I will bring in the groceries and then take a look at what NGINX failed the first time.

NGINX
The site uses Nugenix?!


View: https://youtu.be/_DhEEo5S9fg
Scott Greczkowski
Ok checked it out and for some reason the web server (NGINX) tried starting before the DNS resolver fully loaded. This is why it worked when I rebooted the machine.

Thanks to ChatGPT it had me change the NGINX config to prevent this from happening again.

With that said I can't prevent the ISP from doing emergency upgrades which was the cause of all of this.
navychop
Nature will develop better idiots.
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TRG
TRG
Nature will develop better idiots.
God help us.
Scott Greczkowski
I guess this is what the downtime was about.

IMG_0607.webp
Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
150 Replies · 1821 views
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Foxbat
They ought to have fun with this… :devilish
osu1991
They ought to have fun with this… :devilish
Was thinking same thing. It should be a good week for sec shorts and roll call
R
A lot of upsets yesterday, but my LSU Tigers won.
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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M


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
20 Replies · 890 views
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bookworm370
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
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N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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R
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
My wife mentioned that her remote is acting strange this morning. She hit FF and it went to 15x FF.
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Foxbat
Wife bought me a t-shirt that has "have you tried turning it off and on again?"
Here's the one I need:
1792365258110.webp
dishstaller
Here's the one I need:
Just ordered one....that's great.
jsmit86
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Former member 208119
Last reply · posted in SiriusXM Satellite Radio
My year was almost up and we got the new bill for a year of service for $ 360.00 insane sat radio is becoming like cable!!! i logged into my acct and hopped onto chat and told the rep that i wanted to cancel. she understood my concern and went quiet for a few minutes. i figured that she was canceling my service. she comes back and said that she seen that i have been a sub since 07 and then offers me the same package for a year for 120.00 with taxes and fee's!!! i grabbed it. after almost having a stroke :biggrin
239 Replies · 11070 views
Foxbat
Well, that was a waste of effort. Our new Cadillac comes with a three-month free trial. Good that it's free, bad that I'll have to go through the Cancellation Dance all over again…
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N6BY
Well, that was a waste of effort. Our new Cadillac comes with a three-month free trial. Good that it's free, bad that I'll have to go through the Cancellation Dance all over again…
I just bought a Ram 1500 truck with a 3 month free trial. What to do when it ends?

All I want is music and news, but it is listed for $11.99 + $5.00 more for news. But $16.99 per month isn't worth it to me.
comfortably_numb
What to do when it ends?

Ask for the "All Access Plan" for $5/month.
harshness
Ask for the "All Access Plan" for $5/month.
Since the agents are now AI, you keep refusing the offer until you can justify the cost.
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B
What i noticed with my last renewal XM is now billing me $4.99 monthly instead of one time yearly payment.
Jimbo
What i noticed with my last renewal XM is now billing me $.99 monthly instead of one time yearly payment.
Did you accidentally get on the wrong plan ?
I still do the once a year plans.
Jimbo
Since the agents are now AI, you keep refusing the offer until you can justify the cost.
Not entirely true ...
If you ask for a Human, you'll get one ...
You will definitely know when you do.
S
Not entirely true ...
If you ask for a Human, you'll get one ...
You will definitely know when you do.
Don't you mean phone sex operators:biggrin
Jimbo
Don't you mean phone sex operators:biggrin
Is That why you keep SXM ??? :biggrin
B
Did you accidentally get on the wrong plan ?
I still do the once a year plans.
I have to think maybe more people dont keep track of the monthly XM bill. Every time i renew i put a reminder on my calendar week before its time to renew. My wife told me the other day not to renew her and then i told her you are not going to be able to listen to XM at home. Then she changed her mind...!!
TRG
TRG
I have to think maybe more people dont keep track of the monthly XM bill. Every time i renew i put a reminder on my calendar week before its time to renew. My wife told me the other day not to renew her and then i told her you are not going to be able to listen to XM at home. Then she changed her mind...!!
I get an e-mail every month reminding me that X amount will be charged to my credit card. If I see it go up I get on chat or pick up the phone. But I also remember that my year is up in December.
B
I get an e-mail every month reminding me that X amount will be charged to my credit card. If I see it go up I get on chat or pick up the phone. But I also remember that my year is up in December.
yea i don't understand WHY, like you I get a notice each month. Mine is also up in December.
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Jimbo
yea i don't understand WHY, like you I get a notice each month. Mine is also up in December.
You get an email every month to let you know they are billing you for the next month.
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Foxbat
Mrs. Foxbat reminded me it's that time of the year to do the Cancel Tango💃🏽

The A.I. agent appears to be better than in the past. It got to the acceptable price quicker than previous years, no human operator involved. $5/mo and I still have over $50 in SiriusXM credit from my FordPartner benefits.
Jimbo
Mrs. Foxbat reminded me it's that time of the year to do the Cancel Tango💃🏽

The A.I. agent appears to be better than in the past. It got to the acceptable price quicker than previous years, no human operator involved. $5/mo and I still have over $50 in SiriusXM credit from my FordPartner benefits.
I forgot you can pay that with Ford Pass points, I won't be due again till Feb, but I'll have to remember to try it ... Not sure what needs to be done, but I do have a substantial amount of points currently.
S
Is That why you keep SXM ??? :biggrin
when i say cancel. they give the moon and stars!!! iv'e gotten free radios and a free month once since it was my bday ;).
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osu1991
Pub Member / Supporter
Last reply · posted in The Chit Chat Club

The number-one US state for EV growth, according to the June 22 Yardi report?
Oklahoma.


:eek


It has no ZEV mandates and "minimal" incentives, Yardi says, but also has cheap electricity, high multi-car household rates (so, for example, a non-Lightning Ford F-150 pulls their trailers), and a consumer base willing to switch.
113 Replies · 929 views
meStevo

Never realized that Tesla is losing to BYD at manufacturing too, which IMO is Tesla's biggest accomplishment and area of innovation. Nice writeup about the state of play and how we got here though. I have no faith that we're moving any productive direction though sadly, most changes and efforts feel reactionary rather than rooted in making use of the time being bought by tariffs, with few exceptions.

So: how are the cars so cheap, and what is being cut to get there? The best public accounting comes from the Rhodium Group, which compared BYD, Geely, and Leapmotor against Tesla's Chinese operation, a fair comparison because it removes labor costs and shipping from the equation entirely. Their estimate is that BYD builds a car for about $4,700 less than Tesla builds a Model 3 in Shanghai, roughly 15 percent of the Model 3's price. The breakdown is the interesting part. Direct government grants account for about $292 per vehicle, which is 5 percent of the gap. The biggest single factor is vertical integration: BYD makes about 80 percent of its top-tier components in-house, against 37 percent for Tesla, and that eliminates roughly $2,369 per vehicle in supplier markups. Lower overhead, meaning cheaper engineering talent and administrative cost spread across enormous volume, accounts for another $1,719. And BYD pays its suppliers on 155-day terms, against Tesla's 60, which is worth about $214 per car in float. When people say the Chinese advantage is subsidies, the per-vehicle number says otherwise. When people say it is slave wages, the Tesla Shanghai comparison says otherwise too. The advantage is mostly that BYD decided, twenty years ago, to make its own batteries, its own motors, its own power electronics, and its own semiconductors, and Western automakers decided the opposite.​
harshness
The EV company to watch out for is SAIC. They seem likely to take over Government Motors at some point.

GM originally struck a JV deal with SAIC to gain access to China. Now SAIC has taken China back with the substantial library of technology GM shared and they're looking to export to Mexico, South America, the Middle East, and Asia-Pacific.
osu1991
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harshness
If it weren't for the sky-high electricity prices...

Of course, the real scare with Winter coming is the insane cost of heating oil.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Chit Chat Club
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5553 Replies · 460692 views
Bobby
Regular$5.999​
Premium$6.399​
Diesel$7.999​
at Costco, Rohnert Park.​
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dishstaller
Regular$5.999​
Premium$6.399​
Odd that out there, Prem is only 40 cents higher. Here it's a full dollar more.

Last night it was about $4.17 gas, $6,19 diesel.
harshness
Odd that out there, Prem is only 40 cents higher. Here it's a full dollar more.
On the West Coast, a 40-cent differential is common. It used to be 30 cents before the prices rose above $3.

A "full dollar more" sounds like it may be boat gas (non-alcoholic), which is a whole different discussion.
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Foxbat
Here in Indiana, the difference between Regular and Premium is usually a dollar, but some charge even more:
1792374072446.webp
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dishstaller
A "full dollar more" sounds like it may be boat gas (non-alcoholic),
Both non-ethanol and prem run about the same....buck more. When we were up in TN it was a buck more up there as well.
harshness
In Oregon, our premium boat gas is about a dollar more than our corn premium. Several stations only offer the non-corn premium grade.
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
4 Replies · 115 views
dishdude
They didn't sell many, they were pricey and not out long. Quickly got replaced by the Hopper.
T
They were high-end specialty, somewhat buggy and the 612/622/722 just overwhelmed it in popularity.
HipKat
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
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AZ.
AZ.
Well if it is because of reliability that wouldnt shock me.I went through 5 or 6 of them in little over 2 years. I loved the Sling when it worked! Saved lots of money having it in the day. That was probably 15 or 16 years ago?
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