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Katie5

Last reply Oct 12, 2016 · posted in DISH Network Support Forum

Dish charges shipping for broken receivers? And, other musings on my super-dead 722K.

I came home from work to find a 'hard drive failure' error on my 722K. Since then, it has been in a constant reboot loop. Won't even let me watch live TV! So, it's pretty much a nice boat anchor right now. I chatted with a Dish representative who initially wanted to charge me $15 shipping for replacement of this leased receiver. While he agreed to waive that, I'm still out all my recordings (since it's too dead to transfer to an EHD), and without any service at all for a few days until the replacement gets here. While I'm glad the shipping was eventually waived, it seems ridiculous they should even try to charge for this at all, especially since I'm now paying for service I can't use thanks to my mega-dead 722K and have to figure out how to re-record or re-buy all the stuff I'd been saving on my DVR.

41 Replies · 20209 views

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Barry Erick

Mar 5, 2013

Ok, you want free shipping , so pay for the receiver. Simple. With a Hard Drive, it is not IF it wil fail, but when. Not having a second place to keep what you dearly want to save (a EHD) and then complaining.. Of course the EHD can fail and will sometime, chances are that both the EHD and receivers HD will die at the same time is slim.

Mochuf

Mar 5, 2013

Barry Erick said:
Ok, you want free shipping , so pay for the receiver. Simple. With a Hard Drive, it is not IF it wil fail, but when. Not having a second place to keep what you dearly want to save (a EHD) and then complaining.. Of course the EHD can fail and will sometime, chances are that both the EHD and receivers HD will die at the same time is slim.

The op wasn't complaining about losing recordings, but about the shipping charges. Why pay to get a new receiver when the receiver is owned by Dish? Like I said, if the provider wants to be a jerk about this, then switch. It's really easy to do since it seems providers would rather spend a lot of money getting new customers than spending a little to retain customers. If my family wasn't so resistant to it, I would be playing this game, getting new deals every two years. I use a couple of dvd recorders with hdd's instead of an ehd now anyway. So it doesn't matter what provider I have.

Rizon216

Mar 5, 2013

Unless you have terrible luck with receivers, paying the $15 is a better deal than the protection plan.

If you have your receiver for 6 years before it breaks:
With the protection plan ($6/month, before the recent increases): $432 (over the 6 years)
Without the protection plan: $15

Unless you are going through a receiver every 2 months, it's a better deal to just pay the one time fee. This obviously does not include any tech visits, but if you are technically inclined enough to be able to troubleshoot a dying HDD, you likely wouldn't need tech visits anyway.

On the note of backing up your recordings: can you use an imaging program to image/copy the EHD? I imagine a program that does a sector level image or copy could copy the EHD, even if files or file system are not readable by the computer.

bsk116

Mar 5, 2013

Mochuf said:
The op wasn't complaining about losing recordings, but about the shipping charges. Why pay to get a new receiver when the receiver is owned by Dish? Like I said, if the provider wants to be a jerk about this, then switch. It's really easy to do since it seems providers would rather spend a lot of money getting new customers than spending a little to retain customers. If my family wasn't so resistant to it, I would be playing this game, getting new deals every two years. I use a couple of dvd recorders with hdd's instead of an ehd now anyway. So it doesn't matter what provider I have.

I couldn't agree more. I will not pay for a protection plan to protect equipment that I do not own. If it breaks, they can replace it at their cost. If they don't want to pay the cost , well, the competition will gladly accept a new excellent paying account.
I recently upgraded to a hopper/joey and received my return boxes for the 722/211, as Mochuf stated, they want to charge my account $17 per box, I immediately called dish and told them if they charge my account, they have lost a customer. They agreed to remove said charges after I'm billed, I need to call.

dishfan82

Mar 5, 2013

bsk116 said:
I couldn't agree more. I will not pay for a protection plan to protect equipment that I do not own. If it breaks, they can replace it at their cost. If they don't want to pay the cost , well, the competition will gladly accept a new excellent paying account.
I recently upgraded to a hopper/joey and received my return boxes for the 722/211, as Mochuf stated, they want to charge my account $17 per box, I immediately called dish and told them if they charge my account, they have lost a customer. They agreed to remove said charges after I'm billed, I need to call.

Agreed... It's their equipment so why do we have to pay for it if it breaks? I still think charging 15 bucks for a tech visit is bogus. The money you pay toward that should be used for paying that tech visit fee and if you have a balance built up then it should be able to get used to cover the upgrade fees. They raised prices and I know a lot of my friends have ditched tv all together.

kells

Oct 10, 2016

If been with Dish about 10 years, I added internet and a DVR at a later date. I got roped into the protection plan by dish. I don't agree with having to pay to have the receiver replaced after 5-6 years of use. It seem i should under a lease be entitled to have a working receiver/dvr unit and have it replaced at some point since sooner or later its going to fail and yes ever at 95 dollars to replace it would be cheaper than paying 8 a month for the 5-6 years it laster. That said in the end what it seem to prove it is unwise to stick around longer than the 2 year contract period. Sooner or later the equipment will fail due to it aging and one can usually get a good price for the 2 years and after it it get raised significantly. So even thought i never wanted to play this changing every 2 years game it seems i am being forced into it.

Tampa8

Oct 10, 2016

kells said:
If been with Dish about 10 years, I added internet and a DVR at a later date. I got roped into the protection plan by dish. I don't agree with having to pay to have the receiver replaced after 5-6 years of use. It seem i should under a lease be entitled to have a working receiver/dvr unit and have it replaced at some point since sooner or later its going to fail and yes ever at 95 dollars to replace it would be cheaper than paying 8 a month for the 5-6 years it laster. That said in the end what it seem to prove it is unwise to stick around longer than the 2 year contract period. Sooner or later the equipment will fail due to it aging and one can usually get a good price for the 2 years and after it it get raised significantly. So even thought i never wanted to play this changing every 2 years game it seems i am being forced into it.

You are posting to a dormant thread from over three 1/2 years ago. DISH does not require you to keep a protection plan, they don't even hide that fact. They have the rules that you can add the plan as needed, keep it for a few months and then drop it. If you kept it for your whole time with DISH that's on you. They do no more than what a new car salesman or an appliance salesman does, and offers the protection plan. It's up to you to decide if you want it or not and find out how it works.

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Tony S

Oct 10, 2016

Tampa8 said:
You are posting to a dormant thread from over three 1/2 years ago.

Until navychop posted: "Same as in 2013", I never noticed that. I have to start looking closer at the dates.

Reactions: Tampa8

lparsons21

Oct 10, 2016

dishfan82 said:
Agreed... It's their equipment so why do we have to pay for it if it breaks? I still think charging 15 bucks for a tech visit is bogus. The money you pay toward that should be used for paying that tech visit fee and if you have a balance built up then it should be able to get used to cover the upgrade fees. They raised prices and I know a lot of my friends have ditched tv all together.

Like most other leases, maintenance is not included unless you pay extra for it. Lease a car sometime.

Sent from my iPad using Tapatalk

ohioankev

Oct 10, 2016

Rizon216 said:
Unless you have terrible luck with receivers, paying the $15 is a better deal than the protection plan.

If you have your receiver for 6 years before it breaks:
With the protection plan ($6/month, before the recent increases): $432 (over the 6 years)
Without the protection plan: $15

Unless you are going through a receiver every 2 months, it's a better deal to just pay the one time fee. This obviously does not include any tech visits, but if you are technically inclined enough to be able to troubleshoot a dying HDD, you likely wouldn't need tech visits anyway.

On the note of backing up your recordings: can you use an imaging program to image/copy the EHD? I imagine a program that does a sector level image or copy could copy the EHD, even if files or file system are not readable by the computer.

Edit: Holy zombie thread...

The Protection Plan is a big waste and I've thought about taking it off of my account numerous times but I will say this being on the protection plan I have never been charged $15 for a tech visit, they have always been free. Besides upgrading my service though (from SD to HD then to WA to EA) I think the whole time I've had DISH out here since 2005 is maybe five times with most of them being after my switch from the WA to EA when my DMA added HD in the EA in 2012.

DishSubLA

Oct 12, 2016

If we don't like the terms of ANY MVPD, then we should take our business elsewhere. Or is this an industry practice? Either way, vote with your wallet and READ your agreement. Dish, and some other companies, will email all the terms to the consumer for that potential customer to review at leisure BEFORE entering into the agreement, to prevent suprises or terms the consumer may not like and, instead, choose another provider. But if we agree to what was on that contract, then we really should not complain as if we were blindsided. Most often, people just get angry when a company follows the terms of the contract that cost the consumer money they don't want to spend. Then DON'T DO BUSINESS WITH THOSE COMPANIES. Hulu and Netflix don't charge for anything beyond your subscription level. That would seem to guarantee avoiding fees for equipment and fees for shipping. Take your business and go OTT and stop giving your money to Dish, DirecTV, Cable, etc. Otherwise, it is what it is, especially if one signs a contract they have a responsibility to READ and UNDERSTAND before agreeing to the terms.

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SuperDish_Fan23

Last reply A moment ago · posted in DISH Network Support Forum

Its crazy how the ViP922 is so rare for no reason.

Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!

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HipKat

Monday at 8:55 AM

I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.

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telstar_1

Monday at 1:22 PM

HipKat said:
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.

I don't recall that they came out just before hopper, but rather that they came out even before 722. Or could be thinking of 921.

As to the title pf the post, "rare" does not necessarily mean valuable or desirable.

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Nominal

Monday at 4:30 PM

telstar_1 said:
I don't recall that they came out just before hopper, but rather that they came out even before 722. Or could be thinking of 921.

As to the title pf the post, "rare" does not necessarily mean valuable or desirable.

You are thinking of the 921. The 922 was the first DVR with Sling functionality built in (that was eventually disabled along with the Sling Adapter for the 722s and the 1st Hopper because they relied on now-defunct Adobe Flash technology). With the bugginess described by others and the removal of its marquee feature (Sling) the 922 faded into obscurity once the Hopper 2 with built in Sling was released and they finally made the concept into a fully functional product.

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dishdude

Monday at 5:05 PM

I had one, the front panel lighting was cool, the menus were fresh and a lot more modern looking than the ViPs. However, it was very buggy and the Sling functionality just didn't work well - I think it was due to internet speeds at the time. I think I had to pay $40 for the Sling app on my phone iirc.

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MikeD-C05

Today at 1:10 PM

dishdude said:
I had one, the front panel lighting was cool, the menus were fresh and a lot more modern looking than the ViPs. However, it was very buggy and the Sling functionality just didn't work well - I think it was due to internet speeds at the time. I think I had to pay $40 for the Sling app on my phone iirc.

I had both the 921 and the 922. I used to buy them from DishDepot.com in Florida and trade in my older owned receiver towards the newest receiver. The 921 was a reboot receiver and the sling part was hit or miss. I look back on all those receivers I paid for over 25 years and I think it was just TV. If I had that money back now I would be lot richer. My Owned Hopper 3 is sitting in a drawer in my office not being used.

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telstar_1

Today at 1:33 PM

That was part of the Ergen scheme, to sell the product as well as the service. And who didn't want the best box?

Maybe they went to the hopper because they were running out of 3-digit model #s- 1022 would have been kinda clunky. Folks would have tried to say "one-thousand and twenty two" instead of "ten-twenty-two".

Like some say "two thousand and twenty six".

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Strega

A moment ago

That's not really unusual. Cable companies like to the provide the box too. The phone company provided the phones in until the government forced them to allow third-party phones.

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply 12 minutes ago · posted in The Chit Chat Club

You can't even trust the cost per ounce info in grocery stores anymore

I'm surprised Walmart hasn't banned this guy from all of their stores. He has been on their CASE the past few months.

View: https://www.youtube.com/shorts/f3zr37ekgKM?feature=share

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Juan

Today at 11:17 AM

dishstaller said:
I'm surprised Walmart hasn't banned this guy from all of their stores. He has been on their CASE the past few months.

View: https://www.youtube.com/shorts/f3zr37ekgKM?feature=share

When walmart set a price...they weigh the container and the product...the product label only shows the weight of the product...I am sure if you brought your own plastic baggies to bring the product home you could get the cheaper price

dishstaller

Today at 11:47 AM

Juan said:
When walmart set a price...they weigh the container and the product...

Then they are stupid. Everyone knows that the price per ounce should be the price per ounce of actual product.

b4pjoe

Today at 12:41 PM

Meat with a bone in it. It contributes to the weight.

harshness

Today at 12:57 PM

b4pjoe said:
Meat with a bone in it. It contributes to the weight.

Bone-in is a well-known and often prized attribute. Adding the tray and the film isn't right.

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Juan

56 minutes ago

dishstaller said:
Then they are stupid. Everyone knows that the price per ounce should be the price per ounce of actual product.

You are paying for the whole thing

telstar_1

12 minutes ago

Juan said:
You are paying for the whole thing

Well, the bag can't weigh that much, right? But by law food product packaging must display the actual net weight of the product, i.e., the contents of the container, so by any logic, if not law, a store's stated per-ounce cost should reflect that figure. But since there's not any law regulating shelf statements, a store can say whatever it wants without violating any rules. So I guess the answer is more consumer legislation. Or simply caveat emptor.

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TWiT Tech Podcast Network

22 minutes ago · posted in TWiT Tech Podcast Network

Windows Weekly 1006

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=IDlKhq4TMbc

Direct YouTube Link - Windows Weekly 1006
TWIT's Website
TWIT Live Feed

0 Replies · 3 views

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Former member 209992

Last reply 25 minutes ago · posted in SatelliteGuys Support Center

Site is slooooow

For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.

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navychop

Saturday at 3:39 PM

Nature will develop better idiots.

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TRG

Saturday at 4:19 PM

navychop said:
Nature will develop better idiots.

God help us.

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Scott Greczkowski

Monday at 11:15 AM

I guess this is what the downtime was about.

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Scott Greczkowski

Today at 11:18 AM

Just a heads up... I just patched our PHP to close the major PHP exploit announced this morning.

Now on PHP 8.4.27 (cli) (built: Oct 20 2026 00:00:00)

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Foxbat

26 minutes ago

I saw that, wasn't sure if PHP was employed by XenForo or not.

PHP warns it plans to release 2 emergency patches imminently

Unconfirmed report claims PHP2Shell exploit remotely executes code on PHP sites.

arstechnica.com

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Scott Greczkowski

25 minutes ago

Yup thats what xenforo is written in, php.

But all patched now.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 1:24 PM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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gms49ers

Today at 10:40 AM

Where's My Thing? - Rush

harshness

Today at 11:08 AM

I Don't Wanna Miss a Thing - Aerosmith

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Bobby

Today at 11:20 AM

Good Golly, Miss Molly - Little Richard

Reactions: RaiderPower and gms49ers

dishstaller

Today at 11:42 AM

Little Miss Dangerous - Ted Nugent

RaiderPower

Today at 1:24 PM

Little Miss Can't Be Wrong - Spin Doctors

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reubenray

Last reply Today at 1:17 PM · posted in DISH Network Support Forum

Dish vs Streaming Apps?

Every time my Dish contract comes up I weigh the options of keeping Dish or switch to streaming. Right now I can watch/record the OTA channels vis my HDHomerun. I also can stream CBS and NBC via the Paramount+ and Peacock apps. What I would need to find is how to watch the Food Network, HGTV, Syfy, USA, Hallmark channels, Great American Family, Lifetime channels plus a few more with an app or two. My current Dish bill is $118, so I should be able to get a few apps for a lot less.

Any suggestions? I would want the best picture quality and audio quality I could get.

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Bruce

Today at 1:17 PM

reubenray said:
Every time my Dish contract comes up I weigh the options of keeping Dish or switch to streaming. Right now I can watch/record the OTA channels vis my HDHomerun. I also can stream CBS and NBC via the Paramount+ and Peacock apps. What I would need to find is how to watch the Food Network, HGTV, Syfy, USA, Hallmark channels, Great American Family, Lifetime channels plus a few more with an app or two. My current Dish bill is $118, so I should be able to get a few apps for a lot less.

Any suggestions? I would want the best picture quality and audio quality I could get.

USA and SyFy content is on Peacock, you can the rest of those channels via Philo, only $25 a month.

Philo - Stream Live and On-Demand TV

Why pay more for TV? Start your Philo free trial and enjoy live TV plus on-demand content starting at just $25/month. Stream hit shows, movies, and more.

www.philo.com

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dfergie

Staff member HERE TO HELP YOU!

Last reply Today at 11:26 AM · posted in The Chit Chat Club

Gas Price Info With National Gas Temperature Map

Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5561 Replies · 461021 views

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harshness

Sunday at 11:30 AM

I wonder if California is getting into the Winter formula.

harshness

Yesterday at 5:32 PM

harshness said:
I wonder if California is getting into the Winter formula.

It turns out I was justified in my suspicion.

Gavin Newsom somehow authorized the temporary move of the distribution date of the Winter blend to September 28th.

Foxbat

Yesterday at 8:39 PM

harshness said:
It turns out I was justified in my suspicion.

Gavin Newsom somehow authorized the temporary move of the distribution date of the Winter blend to September 28th.

Does that raise, or lower, the overall price? Our State Government has been doing everything it can to minimize the impact of the current situation and put a freeze on the State Taxes on fuel sales at the pump. That's why we're still under $4.00/gal. while across the border in Michigan it's much higher.

Bobby

Yesterday at 9:05 PM

Foxbat said:
Does that raise, or lower, the overall price? Our State Government has been doing everything it can to minimize the impact of the current situation and put a freeze on the State Taxes on fuel sales at the pump. That's why we're still under $4.00/gal. while across the border in Michigan it's much higher.

Winter blend is cheaper than Summer blend.

Reactions: dishstaller and Foxbat

Bobby

Today at 11:21 AM

Regular$5.839
Premium$6.299
Diesel$7.999
at Costco, Rohnert Park.

harshness

Today at 11:26 AM

Foxbat said:
Does that raise, or lower, the overall price?

Winter blend is reportedly 10-30 cents cheaper, but I would point out that prices have dropped as much as 62 cents at RP.

Reactions: Foxbat

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Booredatwork.com

Today at 10:52 AM · posted in BooredAtWork.COM

iPhone Duo Folio Kickstand Case!

Time for another AWESOME video from BoredAtWork!

View: https://www.youtube.com/shorts/RTpsyCQSAgA

Direct YouTube Link - iPhone Duo Folio Kickstand Case!
Booredatwork.com Website
Booredatwork on Facebook

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Gary Toma

Staff member Pub Member / Supporter Cutting Edge

Last reply Today at 10:40 AM · posted in DIRECTV Technical Resources Forum

DIRECTV Transponder Map ~ Data 10/14/2026

The TPN Map Excel Presents all DIRECTV Channels:

National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)

Additional tabs provide:

OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders

Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8

Understanding the TPN Map

Making Sense of the TPN Map Display Conventions

DIRECTV_TPN_Map_261014.xlsx 1,874 KB

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KyL416

Yesterday at 2:37 PM

WCWW/25 CW South Bend and WBKP/5 CW Marquette are now testing on the stream server. These are both already available on satellite.

Now live in the satellite guide:
663-2 PISTONS (663-1 is likely being reserved for an overflow feed of Detroit Sportsnet, if there's a 2027 MLB season)
675 THUNDER
693 CLIPPERS

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doctor J

Today at 7:22 AM

DirecTV Satellite Transponder Updates for Oct 21 2026

Comparison of Transponder Data for Oct 21 2026 vs Oct 14 2026:

No changes in system tables for any transponder tuning parameters.

Changes to the use of defined transponders:

1 Transponder cleared of all Streams::
Net 10 TID 126 Beam NAT is a National Transponder on D11@99cb, TPN 3

1 Previously unused Transponder with current APG records::
Net 15 TID 15 Beam NAT is a National Transponder on D12@103ca, TPN 16

Stream (PID) counts:

LIVE Streams	National		Spot Beams
	Count	Change	Count	Change
4K	4
HD	264	2	1449
SD mpeg4	145		194
SD mpeg2	433
RB
Audio	89
Push	26
Slate	19		1

TEST Streams	National		Spot Beams
	Count	Change	Count	Change
4K
HD			1
SD mpeg4
SD mpeg2
RB
Engr Work	38	-2

The PID count Excel workbook provides much more count detail.

Newly updated tables of Streams on each transponder are available in the DataDigesters TPN Grids

More details of changes in individual channels will follow in the Weekly Analysis
and Gary Toma's Domestic TPN Map Excel files

NBA Updates
Weekly Analysis soon
Enjoy
DataDigesters

doctor J

Today at 7:23 AM

weekly Analysis for 10/21/2026:

Weekly_Analysis_261021.xlsx 16 KB

KyL416

Today at 7:25 AM

HAWKS, HORNETS, GRZZLIES, HEAT, MAGIC, CAVLIERS, TWOLVES, BUCKS, PACERS and SPURS channels have also been added, however they are pointing to a TV Promise slate, which says they are working with DAZN and others to strike a deal for those teams.

Some more TPN swaps

Mr Tony

Today at 10:40 AM

KyL416 said:
HAWKS, HORNETS, GRZZLIES, HEAT, MAGIC, CAVLIERS, TWOLVES, BUCKS, PACERS and SPURS channels have also been added, however they are pointing to a TV Promise slate, which says they are working with DAZN and others to strike a deal for those teams.

Some more TPN swaps

Wait…..
So even though DAZN keeps touting 'only way to see games' if you are a subscriber to Choice (like my stepdad) if an agreement is reached he can see the Wolfies on 668?
I know the Wild are in dispute and a slate is on 668-1.

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Marques Brownlee

Today at 10:32 AM · posted in Marques Brownlee

ASMR iPhone Duo Unboxing

Time for another AWESOME video from Marques Brownlee!

View: https://www.youtube.com/shorts/_4ELeWAgMwo

Direct YouTube Link - ASMR iPhone Duo Unboxing
The official MKBHD Website!
The MKBHD Store