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This is interesting. Yay, we beat Direct.
http://finance.yahoo.com/news/customer-hall-shame-151103637.html
http://finance.yahoo.com/news/customer-hall-shame-151103637.html
14 Replies
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1770 views
Well I have to say that last weekend I took care of setting up my Aunt( my 2nd account in my name) for the mover promo so she could get sat service at her new address this next Friday. I told them the new address on the phone and she said she had it and read it back to me. I checked online on the account to make sure that it was the right address. It wasn't . She had Poke street instead of POLK and 191 instead of 91. I had to recall and talk to DISH again to get the address back to what it was. I also made the csr stay on the line while I checked online the account to confirm the correct address.
Also the same day I took care of that , I installed a new sat dish at my parents house ( on my 3rd account in my name)and called to give the new service address and he said he had it , turned on the locals and I said thanks. I checked online that night as well to see if it was the correct address. The only thing he got right was the city and zip code. The street address was the old one. So I called again to give the correct address and got the foreigner from the 7-11 store ,who could not spell. I had to spell the street address 5 times till he got it right. I then made him stay on the line while I checked again to make sure it was right.
So 4 phone calls and I would say around 15-20 minutes of my time over the length of one day , to do a simple address change, and a dish mover program. Don't know why DISH has such a poor reputation with customer service.
Also the same day I took care of that , I installed a new sat dish at my parents house ( on my 3rd account in my name)and called to give the new service address and he said he had it , turned on the locals and I said thanks. I checked online that night as well to see if it was the correct address. The only thing he got right was the city and zip code. The street address was the old one. So I called again to give the correct address and got the foreigner from the 7-11 store ,who could not spell. I had to spell the street address 5 times till he got it right. I then made him stay on the line while I checked again to make sure it was right.
So 4 phone calls and I would say around 15-20 minutes of my time over the length of one day , to do a simple address change, and a dish mover program. Don't know why DISH has such a poor reputation with customer service.
I had the same thing happen to me earlier this week. I had to do an online chat to get the street address corrected. Of course, the first time I called to change the service address, I was told that they could change service addresses for RV's, but since it is a house, they would have to schedule a technician visit. So, the 2nd time I called, I said I was in a RV. That was probably why they only changed the city and zip code for the different locals. So, after a total of two phone calls and an online chat, I was finally able to get the correct service address on my account.Well I have to say that last weekend I took care of setting up my Aunt( my 2nd account in my name) for the mover promo so she could get sat service at her new address this next Friday. I told them the new address on the phone and she said she had it and read it back to me. I checked online on the account to make sure that it was the right address. It wasn't . She had Poke street instead of POLK and 191 instead of 91. I had to recall and talk to DISH again to get the address back to what it was. I also made the csr stay on the line while I checked online the account to confirm the correct address.
Also the same day I took care of that , I installed a new sat dish at my parents house ( on my 3rd account in my name)and called to give the new service address and he said he had it , turned on the locals and I said thanks. I checked online that night as well to see if it was the correct address. The only thing he got right was the city and zip code. The street address was the old one. So I called again to give the correct address and got the foreigner from the 7-11 store ,who could not spell. I had to spell the street address 5 times till he got it right. I then made him stay on the line while I checked again to make sure it was right.
So 4 phone calls and I would say around 15-20 minutes of my time over the length of one day , to do a simple address change, and a dish mover program. Don't know why DISH has such a poor reputation with customer service.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68502 Replies
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2670993 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
143 Replies
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1435 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
167 Replies
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7431 views
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18079 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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127 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
20 Replies
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288 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
You should have looked in the APP STORE instead.
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
35 Replies
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1675 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
0 Replies
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18 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
0 Replies
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15 views
TFLEV
Time for another AWESOME video from TFL Electric Vehicles!
View: https://www.youtube.com/watch?v=MyF_RH1m0mc
Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
View: https://www.youtube.com/watch?v=MyF_RH1m0mc
Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
0 Replies
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24 views