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Andrew Sullivan

Last reply Dec 17, 2017 · posted in DIRECTV General Forum

Video and sound drop

Experiencing sound drop and video pixelation on recorded and live TV, during regular TV shows like The Tonight Show, the World Series, all major network broadcasts including premium channels. All signal strength numbers are in the high 90 range, all physical connections are tight. I did a cold reboot, unplugging from the outlet as well as from the back of my HR54. Clear calm weather in Arizona. Any suggestions would be appreciated. If I call should I call DirecTV or AT&T? If they want to replace it should I ask for a HR17 instead of another HR54?

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nvguy38

Dec 4, 2017

Has anyone heard any progress on the sound drop issue? We get it on both DVRs (44 and 24). It can be annoyingly frequent on some shows (live or playback) while others it's almost non-existent. Almost speaks of a bandwidth issue like when you're streaming a video and the sound falls behind the video then drops to catch up.

SatcomEng

Dec 8, 2017

I've been having issues with both my HR24-500's on a 31D 13Ch LNB with extreme Dolby and PCM Audio Drop outs (no video pixelation or drops...so that rules out RF interference pretty much) . I only get them up in the mid-200's (AMC, HGTV, DYI, etc). My HR54 Genie/Clients don't exhibit the issue. Luckily I have a buddy that own an authorized DirecTv contractor business and we have swapped LNB's, SWM Power Supply, cables/connectors (including sweeping them for RL/VSWR and IL), etc. TR signal strengths are 95-100 on all applicable ones. I've called DTV several times and have two escalations with them. They just tell me there are no audio drop issues reported in their CM system (yeah right). This all started for me roughly around the time of the last software update (8/18/2017). I have tried connecting to different TV and Stereo audio inputs and they all exhibit the issue. I'm a Satcom Systems Engineer & Broadcast A/V Engineer by trade, even helped install some of the DirecTv affliated uplinks around the US and South America. I have exhausted everything.

I can record the streams on the HR24's and play them back and they won't exhibit the audio drop outs in the same spots or at all. Definitely doesn't have drops when played through the Whole-Home on the HR54 Genie/Clients.

Drops are the worst during commercial breaks when the source content most likely switches from DD to PCM and back again. Drops can be a second to 45 seconds in duration. On the longer duration ones, if I hit Play, Pause, FF/RW the audio comes back.

They want to send me different HR24 receivers and make me pay the shipping on them. What a waste of time and money this has been. Pretty much to the point where I think I am going to tell them to stick it and be done.

My current configuration:
Antenna Sub-system:

Dish Type: SL3 LNB
Switch Type: SWM LNB
RB/INTL: Not Selected
SWM: 3D1LNBR0-01 (also tried 3D2LNBR0-02)
SWM Ch Count: 13
Manufacturer: WNC
SWM Firmware: 0.3.0.0
SWM Library: 4.8.0.1
LNB powered via external SWM Coax PowerSupply (also tried powering from Genie HR54 as well though).

QTY 2: HR24/500 DVR's:

HR24 Completion Code: 8162 (other is 1982)
HR24 Internal Temps: ~105 F on both
Software: 0xb09, Fri. 8/18, 2:49a (and 2:51a for the other)
Unit 1 feeds Visio HDMI Input. Unit 2 feeds Sony STR-DN1050 Stereo HDMI Input. (tried Dolby Digital and PCM output modes, both showing issues)

QTY 1: HR54/700 (w/ QTY 2: C51-100 Clients)

Software: 0xd80, Service 2, Tue. 9/19, 2:39a
Tuner 1 thru 5 = Sat, Record
Tuner 6 & 7 - Sat
HR54 feeds Onkyo Stereo HDMI Input. Client 1 feeds Scepter TV HDMI Input, Client 2 feeds analog CRT TV via Composite breakout cable.

SatcomEng

Dec 8, 2017

If DirecTv/AT&T wants to lie to their customers saying there are no known reports of these common issues....here are my escalation ticket #'s. I'm not worried about sharing as I have a verbal password on my account so no information can be shared by customer service without this password being given by the customer (something I suggest everyone to have for their own security).
1206170904439
1208170906716

Andrew Sullivan

Dec 9, 2017

The new SR-17 install is about an hour old. So far in watching CBS the pixilation problem is worse than it was with the HR54. I never expected the problem to go away but I also didn't expect it to get worse. I just finished their phone survey and gave them a 5 on if I would recommend DirecTV to a friend. I couldn't turn down the deal they gave me to come back for one year but we'll have to see beyond that.

Jimbo

Dec 17, 2017

I'm wondering how this isn't happening on all set ups ...
Over the last month I have seen this happening IF its the same thing ... I tried to correct the issues with out remembering about this thread.

My situation may be a bit more different ...

I have a HR24 feeding 1 TV in living room and its using the Component feed to another room.
The Component feed is showing issues, while the HDMI feed is NOT at ALL.
On the TV that is having issues, I thought, seeing its Component, lets change the input and see if its the TV input ... changed, no different ... at that point I said, OK, its the box and changed the box out .... still does it.

The really odd thing is, the HDMI connected TV works perfectly, never once having video or audio bip out.
The other TV in the system is the HR44, and that is working fine.

Why would the one TV act up on the same box, but the other one not .... remember, same box, different output.

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TWiT Tech Podcast Network

27 minutes ago · posted in TWiT Tech Podcast Network

Apple Intelligence: Siri AI Revolutionizes Your Devices! #shorts

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/8ErY6s7b8WI

Direct YouTube Link - Apple Intelligence: Siri AI Revolutionizes Your Devices! #shorts
TWIT's Website
TWIT Live Feed

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TWiT Tech Podcast Network

57 minutes ago · posted in TWiT Tech Podcast Network

Tech News Weekly 441

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=JL5XFOpX4_A

Direct YouTube Link - Tech News Weekly 441
TWIT's Website
TWIT Live Feed

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TWiT Tech Podcast Network

57 minutes ago · posted in TWiT Tech Podcast Network

Home Theater Audio: JBL SCL-6 Speaker Custom Build! #shorts

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/CRhynF2RE20

Direct YouTube Link - Home Theater Audio: JBL SCL-6 Speaker Custom Build! #shorts
TWIT's Website
TWIT Live Feed

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teachtom

59 minutes ago · posted in DISH Network Support Forum

Problem when I switch from Bonus View channels back to regular Dish channels

Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

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dfergie

Staff member HERE TO HELP YOU!

Last reply Today at 2:19 PM · posted in What's Cooking?

What's For Lunch?

We have a Breakfast and Dinner thread so...

Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...

5389 Replies · 334596 views

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TRG

Monday at 3:34 PM

Pork shoulder, refried beans, cheddar and chopped green chile burrito with a pint of pale ale.

Its nice being able to have a pint with lunch during the week or whenever. I've been enjoying the retired life.

Reactions: Bobby and dfergie

dfergie

Monday at 4:27 PM

TRG said:
Pork shoulder, refried beans, cheddar and chopped green chile burrito with a pint of pale ale.

Its nice being able to have a pint with lunch during the week or whenever. I've been enjoying the retired life.

View attachment 191651

Congrats! I love retirement, no wake ups, no e-mails...
Leftovers for lunch, bacon wrapped salmon fillet from Saturday and a KFC thigh from Friday, Tea.

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TRG

Monday at 4:50 PM

dfergie said:
Congrats! I love retirement, no wake ups, no e-mails...
Leftovers for lunch, bacon wrapped salmon fillet from Saturday and a KFC thigh from Friday, Tea.

I've been retired since October. It was very strange at first. But I'm loving it now.

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TRG

Yesterday at 4:11 PM

Creamy flat chicken enchiladas with green chile, beans and rice.

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dfergie

Today at 2:05 PM

Layered Spicy Dorito / chili cheese Frito pie casserole…real sugar Pepsi

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TRG

Today at 2:19 PM

I had a very unusual but delicious 1/4lb hotdog with cream cheese, raspberry preserves and chopped Hatch green chile. It is an unlikely combination but it works.

Reactions: Bobby and dfergie

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N5XZS

Last reply Today at 2:08 PM · posted in Over the Air Television By RabbitEars.Info

New low power station with CP has been granted. "Albuquerque "

New low power station has been granted by the FCC and the new call leter is K33OB-D on RF ch. 33.

Will run at 15 KW ERP, this one runs from the Westside same location as KWPL-LD a HC2 owned station.

It's going to be aimed at eastern part of Albuquerque, so it's tightly focused beam pattern.

This new station is owned by Digital Network and what kind of programmings is unkown at this time.

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N5XZS

Yesterday at 4:51 PM

Yeah, there are some diginets like Heartland, Retro, The Family Channel diginetworks that we already have here in this market and we don't need duplicates, but bring the new diginets on like the Rev'n, Karate Acton movies, different kind of music videos on the new station. :hatsoff2

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comfortably_numb

Yesterday at 4:54 PM

N5XZS said:
Yeah, there are some diginets like Heartland, Retro, The Family Channel diginetworks that we already have here in this market and we don't need duplicates, but bring the new diginets like Revn, Karate Acton movies, different kind of music videos on the new station.

I watch MovieSphere Gold channel a lot. Many recent movies on that digitnet

N5XZS

Yesterday at 4:59 PM

Yes that's a good channel MovieSphere, only thing is the missing CC on it.

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comfortably_numb

Today at 1:35 AM

According to the FCC listing, the tower is near I-40 and Juan Tabo:

FCCInfo Results

FCC Info is a Radio and Television Station Search Engine provided by Cavell, Mertz & Associates, Inc.

www.fccinfo.com

primestar31

Today at 2:08 PM

comfortably_numb said:
According to the FCC listing, the tower is near I-40 and Juan Tabo:

FCCInfo Results

FCC Info is a Radio and Television Station Search Engine provided by Cavell, Mertz & Associates, Inc.

www.fccinfo.com

Many of these in my DMA are on cell towers, so don't always reach very far because the towers aren't very high.

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Linus Tech Tips

Today at 2:02 PM · posted in Linus Tech Tips

I Found Free Money in the Tech House

Time for another AWESOME video from Linus Tech Tips!

View: https://www.youtube.com/watch?v=6FoAOhbeo5Y

Direct YouTube Link - I Found Free Money in the Tech House
Linus on Facebook
The LTT Store

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TWiT Tech Podcast Network

Today at 1:32 PM · posted in TWiT Tech Podcast Network

Hollywood Faces the AI Tipping Point with Robert Tercek

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=MOgBoy9ScCY

Direct YouTube Link - Hollywood Faces the AI Tipping Point with Robert Tercek
TWIT's Website
TWIT Live Feed

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zippyfrog

Pub Member / Supporter Lifetime Supporter

Last reply Today at 1:28 PM · posted in DISH Network Support Forum

Price Increase on Owned Equipment?

Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?

As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.

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zippyfrog

Today at 11:29 AM

However, when I make a change (tried to add the Columbian pack for $2 so I could generate my bill) and there is a new line - it says "Access for TV" - whereas previously that line item was not there. I hope they aren't charging $5.00 for the initial TV now...

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telstar_1

Today at 11:45 AM

Apparently it's not an "owned receiver" fee but rather an extension fee that's applied to 2nd and subsequent viewing. Maybe that played into their decision to force a box at every TV- garnering those fees

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zippyfrog

Today at 12:34 PM

telstar_1 said:
Apparently it's not an "owned receiver" fee but rather an extension fee that's applied to 2nd and subsequent viewing. Maybe that played into their decision to force a box at every TV- garnering those fees

Possibly. In theory, $9 of the base pack has a rental fee built in. But now is this $5 a chance to get a little more? I don't know for sure. According to chat, it is a glitch and will be resolved in a timely manner, but we shall see. Part of my thinks there is a going to be a new charge, whether it is now or this fall. Here in Illinois, the law requires we are given 30 days notice of any fee changes, but I have not been given anything.

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MikeD-C05

Today at 1:11 PM

These fees are why streaming has caught on so well across the country and DISH is losing subs each quarter. Soon won't be enough subs to be profitable.

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telstar_1

Today at 1:28 PM

Does cable charge box rent?

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Bruce

Supporting Founder Lifetime Supporter

Last reply Today at 1:16 PM · posted in DISH Network Support Forum

Dish Satellite now under 5 Million subscribers/Sling under 2 Million.

With the 1st Quarter Report just released, Dish lost another 180,000, now at 4.84 Million.

Sling now at 1.79 million subscribers, down approximately 190,000.

For comparison, YouTube TV now has about double the subscribers of Dish and Sling combined.

DISH & Sling TV Lost Over 366,000 TV Subscribers In Just 3 Months | Cord Cutters News

EchoStar Corporation, the owner of the DISH Network satellite television service and the Sling TV streaming platform, continued to experience steep declines in its pay-television customer base during the first three months of 2026. The company reported a net loss of approximately 366,000 pay-TV...

cordcuttersnews.com

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fmj77

May 11, 2026

I'm surprised Dish still has that many subscribers. I don't know a single person in my area that is still with them after getting either Starlink or fiber at their home. They all cancelled Dish and went with streaming. I used to get offers pretty regularly in the mail to come back to Dish, but no more. Haven't seen one in a couple of years now.

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Bruce

May 11, 2026

fmj77 said:
I'm surprised Dish still has that many subscribers. I don't know a single person in my area that is still with them after getting either Starlink or fiber at their home. They all cancelled Dish and went with streaming. I used to get offers pretty regularly in the mail to come back to Dish, but no more. Haven't seen one in a couple of years now.

Only about 3.6% of Households in the United States, still have Dish Network.

For comparison, YouTube TV has about 10%.

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Yespage

May 18, 2026

$25 a month for 1 gig, for two years with Spectrum. I'd be darned that their router was MUCH better than AT&T's. I didn't realize that what I thought was something else was the bloody router. Those buffering issues stopped when I swapped... after AT&T refused to lower my bill, after 25 years of high speed internet service. They wanted $80 or so a month for 1 gig, with no drop to a lower speed.

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telstar_1

Jun 2, 2026

I despise that most of all. I'm going to talk to a remote?

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tsunami2311

Friday at 11:03 PM

Yespage said:
$25 a month for 1 gig, for two years with Spectrum. I'd be darned that their router was MUCH better than AT&T's. I didn't realize that what I thought was something else was the bloody router. Those buffering issues stopped when I swapped... after AT&T refused to lower my bill, after 25 years of high speed internet service. They wanted $80 or so a month for 1 gig, with no drop to a lower speed.

1gbit up and down here from att start out great was suppose to be $60 for life of service, with years time it went back up to $80 I complained about they gave us $49 for year which about to end, I Wonder what prices will be when it "up" I in no way like ATT fiber service there DNS that are hardcode and unchange able in the router are some WORSE DNS I ever used. you know how much of pain it is to change DNS setting on EVERY single wireless device...

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mwdxer1

Saturday at 3:08 AM

Bruce said:
Only about 3.6% of Households in the United States, still have Dish Network.

For comparison, YouTube TV has about 10%.

I dropped Dish a couple years back after having them for 25 years. The pricing got higher and after we got high speed internet, I watched it less and less. It got to the point all I watched was TCM for classic movies. Many of them are on You Tube now and a Premium subscription is $14 a month. A far cry of the $100 a month was paying with AT180, Supers, and locals. I get locals OTA anyway. I took down the dish several months ago and tossed it. I owned all my my equipment, so nothing to return. Do I miss a traditional cable type service? No way. If I want one I have all of the free live streaming with Roku, the Fire Stick, as well as Google TV. Right now as I type this, I am watching episodes of "The Midnight Special" from 1976 on You Tube, ad free. Dish was fine for many years. I do not regret buying the equipment and installing it myself (No installers in 1999). I enjoyed Dish for many years. My thoughts, Dish & Direct will be forced to merge in time, or they both will be gone. Even cable companies are getting out of TV. Some are only selling the internet and phone packages.

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tanman

Sunday at 12:01 PM

telstar_1 said:
I despise that most of all. I'm going to talk to a remote?

Hello Computer On Phone GIF - Hello Computer Hello On Phone - Discover & Share GIFs

Click to view the GIF

tenor.com

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nelson61

Monday at 8:20 PM

A lot of it flows back to the 4 big networks.
Cable and satellite are their money tree.

But, in reality, each market need 1 or perhaps 2 news feeds - not 4 or more

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MikeD-C05

Today at 1:16 PM

nelson61 said:
A lot of it flows back to the 4 big networks.
Cable and satellite are their money tree.

But, in reality, each market need 1 or perhaps 2 news feeds - not 4 or more

In my area we get 2 news feeds spread over 4 local stations.
ABC/NBC (TEGNA)
Same news cast simulcast over both channels.

CBS/Fox (Sinclair)
Same news casters at 5pm, 6pm, 10pm.
Fox shows an hour at 9pm but same news casters.

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