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bortery

Last reply Sep 4, 2019 · posted in DISH Network Support Forum

DishAnywhere desktop app showing wrong guide??

I had the Hopper 3 installed this morning and then had to travel for work and was hoping to use DishAnywhere on my laptop while I'm away. I'm experiencing a major issue that I'm hoping the Dish customer service reps on this forum can help with:

I had the Hopper installed at my place in the Midwest, and this afternoon I traveled to the West coast. When I bring up the guide on DishAnywhere, it's showing me channel numbers and call signs for Portland, which is NOT where my home is and where Dish is installed (I should be seeing call signs beginning with W):

NBC is channel 5 where I'm from, and when I click the NBC channel above, it tries to connect me to channel 8, which isn't even a channel where I'm from. This wouldn't be an issue except that there's no way to enter in a channel number when watching the video player on a desktop/laptop. This is ridiculous. I understand that bugs happen, but I literally can't even watch a channel that I get access to at home, which is the entire reason I got Dish in the first place - for DishAnywhere.

Can this issue be escalated? I should either be able to see the correct guide for what I would see at home or else at the very least allow me to manually enter in a channel number to watch on the video player. There isn't even a way to push channel up or channel down.

When I use the DishAnywhere app on my phone, everything works perfectly, but I don't want to watch on a small phone screen. I'd rather watch on the larger desktop screen.

Any help is appreciated, thank you.

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HipKat

Sep 3, 2019

You're not alone. Some techs on the Tech Forum are posting about the same things. DA is going through a rebuild, so this could just be a temporary part of that

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DISH Support

Sep 3, 2019

bortery said:
I had the Hopper 3 installed this morning and then had to travel for work and was hoping to use DishAnywhere on my laptop while I'm away. I'm experiencing a major issue that I'm hoping the Dish customer service reps on this forum can help with:

I had the Hopper installed at my place in the Midwest, and this afternoon I traveled to the West coast. When I bring up the guide on DishAnywhere, it's showing me channel numbers and call signs for Portland, which is NOT where my home is and where Dish is installed (I should be seeing call signs beginning with W):

View attachment 140387

NBC is channel 5 where I'm from, and when I click the NBC channel above, it tries to connect me to channel 8, which isn't even a channel where I'm from. This wouldn't be an issue except that there's no way to enter in a channel number when watching the video player on a desktop/laptop. This is ridiculous. I understand that bugs happen, but I literally can't even watch a channel that I get access to at home, which is the entire reason I got Dish in the first place - for DishAnywhere.

Can this issue be escalated? I should either be able to see the correct guide for what I would see at home or else at the very least allow me to manually enter in a channel number to watch on the video player. There isn't even a way to push channel up or channel down.

When I use the DishAnywhere app on my phone, everything works perfectly, but I don't want to watch on a small phone screen. I'd rather watch on the larger desktop screen.

Any help is appreciated, thank you.

Hello bortery. I would like to thank you for choosing us, and I would like to welcome you to our family! I am so sorry to hear that we're starting off on the wrong foot due to this issue with our DISH Anywhere app. I know having the wrong channels would definitely confuse and frustrate me, especially since it's working perfectly through the app. I would be happy to go over a few different things that we can try to help with this. Since it is working through the app, I would suggest logging out completely of DISHAnywhere.com, and log back in. If you're still running into the issue, I would take a look at the receiver it is connected to, and make sure that's matching. You can verify the last 3-digits of your Receiver ID on MyDISH.com under the My Equipment tab.

If neither of these steps work, we would like to review your account and equipment to see how we can best help with this situation. Since we don't quite have the ability to do that here, I would suggest getting in touch with our wonderful Chat team. You can get in contact with them by clicking here: Direct Chat - Caleb S

bortery

Sep 4, 2019

Thanks, I appreciate your help.

I logged out and logged back in and still see the same channels.

I opened up the app and verified the last 3 digits of my receiver are the same that I see when I use the desktop/laptop browser and look under "Accounts & Devices."

I can try the direct chat route, but if we're not able to get it working through that, are you able to file a bug report for me?

Thanks!

bortery

Sep 4, 2019

HipKat said:
You're not alone. Some techs on the Tech Forum are posting about the same things. DA is going through a rebuild, so this could just be a temporary part of that

Thanks, HipKat. Sorry, which Tech Forum is this? Is there one here on SatelliteGuys? I'd love to be able to add a +1 to any thread they have going discussing this.

mwdxer1

Sep 4, 2019

bortery said:
I had the Hopper 3 installed this morning and then had to travel for work and was hoping to use DishAnywhere on my laptop while I'm away. I'm experiencing a major issue that I'm hoping the Dish customer service reps on this forum can help with:

I had the Hopper installed at my place in the Midwest, and this afternoon I traveled to the West coast. When I bring up the guide on DishAnywhere, it's showing me channel numbers and call signs for Portland, which is NOT where my home is and where Dish is installed (I should be seeing call signs beginning with W):

View attachment 140387

NBC is channel 5 where I'm from, and when I click the NBC channel above, it tries to connect me to channel 8, which isn't even a channel where I'm from. This wouldn't be an issue except that there's no way to enter in a channel number when watching the video player on a desktop/laptop. This is ridiculous. I understand that bugs happen, but I literally can't even watch a channel that I get access to at home, which is the entire reason I got Dish in the first place - for DishAnywhere.

Can this issue be escalated? I should either be able to see the correct guide for what I would see at home or else at the very least allow me to manually enter in a channel number to watch on the video player. There isn't even a way to push channel up or channel down.

When I use the DishAnywhere app on my phone, everything works perfectly, but I don't want to watch on a small phone screen. I'd rather watch on the larger desktop screen.

Any help is appreciated, thank you.

My OTA guide on the vip211k receiver is also not correct. It was several months ago (Portland OR locals). They are all messed up, except for the few diginets I get the guide on. I have a Fire Stick and I finally purchased a Fire ReCast for OTA and its' guide going out 2 weeks in totally correct and it has a built in DVR.

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HipKat

Sep 4, 2019

bortery said:
Thanks, HipKat. Sorry, which Tech Forum is this? Is there one here on SatelliteGuys? I'd love to be able to add a +1 to any thread they have going discussing this.

It's a forum for Dish techs, not the public, on Dish's website

Reactions: charlesrshell

dfergie

Staff member HERE TO HELP YOU!

Last reply 10 minutes ago · posted in What's Cooking?

What's For Lunch?

We have a Breakfast and Dinner thread so...

Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...

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TRG

Oct 19, 2026

Club sandwich and corn chowder. Iced tea.

Reactions: Bobby, Mr Tony and dfergie

dfergie

Oct 19, 2026

Chili dog bowl, water… (homemade chili)

Reactions: TRG, Bobby and Mr Tony

TRG

Monday at 2:53 PM

Leftover wanton soup and pork fried rice. Water.

dfergie

34 minutes ago

Sweet tea…

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TRG

10 minutes ago

Tuna salad sandwich on toasted honey whole wheat bread with a handful of kettle chips. Water.

Reactions: Bobby

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iJustine

39 minutes ago · posted in iJustine

iPhone Duo's First Concert! Revis!

Time for another AWESOME video from iJustine!

View: https://www.youtube.com/shorts/yj3f7ab5pBI

Direct YouTube Link - iPhone Duo's First Concert! Revis!
The official iJustine Website's Website
Buy her book!

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TWiT Tech Podcast Network

39 minutes ago · posted in TWiT Tech Podcast Network

New iPad mini Announced... at $699?

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/7NJXMnbT1Mk

Direct YouTube Link - New iPad mini Announced... at $699?
TWIT's Website
TWIT Live Feed

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 12:33 PM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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dishstaller

Today at 10:32 AM

I Wanna Talk About Me - Toby Keith

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Bobby

Today at 10:51 AM

98.6 - Keith

harshness

Today at 11:25 AM

I'm Easy - Keith Carridine

Reactions: Bobby and RaiderPower

gms49ers

Today at 11:41 AM

It's Easy - Boston

RaiderPower

Today at 12:33 PM

Take It Easy On Me - Little River Band

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reubenray

Last reply Today at 10:36 AM · posted in Computers and Gadgets

Laptop Shutting Off When On Battery?

Lately my eight year old Dell laptop has been shutting off even when I have a full battery. I have had to keep it plugged up all the time to keep this from happening. Any idea what is causing this? I replaced the battery about three years ago.

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arlo

Today at 10:09 AM

A recalibration might be needed. Even if it shows full, the individual cells may have become unbalaced. And the BMS chip in the battery reports false information to the pc.
Try this. Start it up in the bios/uefi and leave it there until the battery dies and it shuts off.
It might just keep running longer than in Windows. Or run for a short while and shut off.
If it's the first case. Probably just needs a balancing. If the latter, the pack might just be dead.
Not throwing stones but perhaps just a cheaply constructed battery with substandard cells. Could be.

Patience. Keep restarting it in bios/uefi until it won't fire up anymore.
Then plug the charger in and let it complete a full charge. And see what happens. If it's better.
Do the same thing one more time. Run it until it dies dead-dead. Then just let it charge, pc shut off.
When charged, it might be better. It might not be.

There are bench jigs that read the actual BMS and override it to let a tech manually monitor and charge the separate packs. They can also reset any "time bombs" in it that cause an otherwise good pack to show bad.
Maybe Santa will be good to me some year.

You might just need a new battery. Maybe the PC power management chip is going. A Dell common thing.
Leaving a laptop plugged in with a full battery is known to reduce the life. Asus for one recommends that you don't leave the charger plugged in all of the time even when shut down. And setting Windows to charge the battery to 85% instead of 100% increases life.
That's all I got.

dishstaller

Today at 10:36 AM

arlo said:
That's all I got.

That was quite enough....I definitely learned something from your post. Thanks

TRG

Pub Member / Supporter

Last reply Today at 10:27 AM · posted in Computers and Gadgets

Starlink Router question

I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

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b4pjoe

Saturday at 2:12 PM

TRG said:
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

If you can't get into the router to reserve an IP address just don't use DHCP on the device that needs connected and assign it to a specific IP address in the network settings.

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HipKat

Saturday at 11:07 PM

TRG said:
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

They are not. Your best bet is to set up a third-party router, attached to the Starlink for your server, that you can get into, like a Linksys, etc

Reactions: Foxbat

Foxbat

Sunday at 12:44 AM

TRG said:
…it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

The Starlink V5 Install Kit I just got comes with the Mini Router. It is pretty limited in what it can do. For example, it can provide only one IP subnet at a time, no Guest Network, but it does support the pass-thru to a third-party Router. You can also split the Wi-Fi into separate 5 GHz & 2.4 GHz SSIDs to help some IoT devices that don't support 5 GHz bands to work.

The larger Starlink Router that still comes with the V4 Kit does support a Guest Network with separate IPv4 Subnet, but it's $120 from Starlink. And it still won't do DHCP Reservations.

harshness

Sunday at 11:46 AM

If you can restrict the DHCP address space to assign addresses to one end of the subnet (i.e. x.x.x.50+), you can manually assign the IP address on pretty much any operating system. This is a default behavior on several popular routers. As the Router Mini only supports 235 devices, I expect that's already done.

Another option is to use a router that supports PoE to power the antenna. This article discusses that option (under PoE Power heading):

Starlink V5 Is Here: What RVers Need to Know

Overview of the new Starlink V5 model along with comparison to the previous V4 model along with a recommended setup for mobile internet users.

mobilemusthave.com

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Foxbat

Today at 10:27 AM

Now that I've had the v5 kit with the Mini Router, it's not as bad as I first thought. Yes, no DHCP reservations, but you can set up multiple SSIDs that have separate IPv4 subnets, and like the big brother, you can select from 192.168.x.0/24 or 10.x.0.0/16 (where "x" is 1-4).

You can also split a subnet and have different SSIDs for the 5 GHz and 2.4 GHz channels to handle some IoT devices. I haven't discovered what subnet the 2nd NIC on the router assigns, I'm guessing it's the first subnet.

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:27 AM · posted in The Chit Chat Club

I think we could all use a laugh - Rodney Dangerfield on Carson

Good...simple humor. Enjoy

View: https://www.youtube.com/watch?v=E92AtfTLge4

View: https://www.youtube.com/watch?v=HJy0WnejlF4

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Jimbo

Today at 12:37 AM

Not Rodney, but a laugh ...

View: https://www.youtube.com/shorts/WHEcmortfK0?feature=share

dishstaller

Today at 10:27 AM

Sorry for posting the wrong link. Just corrected it.

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:17 AM · posted in The Chit Chat Club

At least 64 dead in Spanish passenger train collision

Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

At Least 64 Dead After Two High-Speed Trains Collide In Spain | ZeroHedge

ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

www.zerohedge.com

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Jimbo

Yesterday at 11:24 AM

dishstaller said:
Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

At Least 64 Dead After Two High-Speed Trains Collide In Spain | ZeroHedge

ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

www.zerohedge.com

They will have to look at the switching sections to determine WHY 2 trains were on the same track ... at the same time.

dishstaller

Today at 10:17 AM

Thought this article might be of interest to some of you who might travel via train.

The safest seat to sit on in a train

Safety experts have shared top tips on train safety after a fatal railway crash in Spain killed 69 people, including where the safest place is in an emergency.

www.dailymail.com