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This message is for the Dish employees here or anyone else that can help. Sorry for the length.I have had an issue with DishAnywhere that began with the new layout update a few weeks ago. I have been very busy at work and am now getting to ask the forum about it. I did contact Dish a few weeks ago and ran tests while on the phone which can replicate the matter. The first and second level techs were nice and the second level did say she would send a report, but I still have the issue.
I tested in the location with a desktop and a laptop. Both connect to the internet and surf quite well except for the problem with DishAnywhere (more detail on what does and does not work shortly).
At my house, I can use DishAnywhere fine whether I use my Comcast cable connection or disconnect from that network and connect my laptop to my iPhone and using it as a modem through Verizon. It works fine.
I visit my mother often as she is older. While doing so, I like to watch DishAnywhere. As noted earlier, I tested this on the laptop and the desktop.
First, the streaming aspect works on both in DA when you click the streaming toggle on. The streaming channels work just fine. However, when going to the guide and clicking on a live program or going into the DVR section the following happens:
The black window comes up and it says connection and shows the animated icon. Then one or both of the following happens:
The picture attached comes up with the error.
If the reconnect button is clicked, the connecting icon will come up again and then the black screen area where the picture should come on goes black and there is no picture. If I move the mouse pointer into the area the 2 buttons that are in the top left and right corners do appear, but still no picture. Sometimes, the error does not come up, just the black screen issue.
I have done this multiple times and can replicate the problem on the pc at my mother's home by making a VNC connection from wherever I am and trying to get the picture.
While I was there I made attempts with both the desktop and laptop (not connected to DA at the same time as I would close the browser on whichever device I was not testing with). This was through her att internet connection.
However, as described previously, I can connect my iPhone to both (one at a time) with its usb lightning cable and take whichever pc I am using off the att network and connect and receive the picture through Verizon with no problem. To be clear, I would do this one at a time (no trying to connect more than one device at a time which will not work as DA is a one connection at a time setup).
Some notes:
Both the desktop and the laptop do just fine surfing. There are no connection issues except for trying to watch live tv or DVR through DA. As soon as the device is taken off the local network/att connection and put on Verizon, it works on both devices.
There is not some sort of blocking being done by DA or att. I know this because if I take my iPhone and connect to DA with the iOS app using the localnetwork/att connection (wireless in house to att modem/router in this case), STREAMING LIVE FROM THE GUIDE AND DVR WORK JUST FINE.
When it does NOT work on the laptop or desktop, I can see that data is NOT being transmitted through the att modem/router.
This is similar to to a problem that I commented upon in this forum a while back. It was a bit different in that if I connected from my iphone to DA with Verizon, it would not work, but if I connected at home through my Comcast or made a vpn connection with my iphone through Verizon to my home network (Comcast), I would be able to watch tv/dvr. Dish fixed that a not too long afterwards.
The link to that thread is here: https://www.satelliteguys.us/xen/threads/issue-with-dishanywhere-on-phone.380949/#post-4337901
and another one here: Dish anywhere - receiver connection lost, please try again later
Some comments in that thread made a point that a configuration (ip, etc., who knows) on the Dish side for iphones or perhaps other phones) was likely causing the problem and I think womething like this is probably the case for this problem. A iOS app update fixed it. It only affected some connections in that case and was evidently not for all phones or whatever devices. I think this problem is similar.
I would like to have some help from some of the Dish employees here to fix this problem. I can test this as long as I have an internet connection no matter where I am because I can use vnc to access that computer or if I am there, I can use that pc or my laptop.
I do not want to sound like a super computer/network person here, but I know how to build pcs and networks and troubleshoot them. I have done so for years as a hobby, working in tech support for pc/network issues, and now in a small business. There is not a problem with any of the devices or internet connection issues.
Because of the change to the DA site, google chrome has to be used (although Vivaldi works also). A brand new installation of chrome (no extensions, just plain) was put on the desktop (I already had it on my laptop). The results were the same on both (works through Verizon and not through att uverse, BUT iphone through att uverse works.
I have the ip for the att connection which I can provide someone on the Dish team if necessary. Restarting the att modem/router did nothing...still no desktop or laptop for "live" Dish or dvr, but iphone through the local att connection worked just fine.
I would like to get this corrected as I like to watch DA when I am at my mother's and watching it on the big screen desktop is even better.
12 Replies
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2098 views
Supporting Founder
Lifetime Supporter
Thanks to Fitch Ratings ( who gives the ratings on Credit and debt, as approved by the SEC, so they have accurate numbers) we have the totals.
DIRECTV's video subscriber base is the third-largest traditional multi-channel video programming distributor (MVPD) in the U.S. with about 8.2 million subscribers at the end of 1Q26.
The last time it was reported, it was 8.8M at the end of 2Q25, so only a 600,000 loss for 3 quarters, which is a major improvement, since for many years before that, it was losing 500,000 a quarter, 2 Million a year.
It is now losing less than Dish/Sling combined, I believe the Genre Packs are helping to retain and get subscribers.
DIRECTV's video subscriber base is the third-largest traditional multi-channel video programming distributor (MVPD) in the U.S. with about 8.2 million subscribers at the end of 1Q26.
The last time it was reported, it was 8.8M at the end of 2Q25, so only a 600,000 loss for 3 quarters, which is a major improvement, since for many years before that, it was losing 500,000 a quarter, 2 Million a year.
It is now losing less than Dish/Sling combined, I believe the Genre Packs are helping to retain and get subscribers.
8 Replies
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393 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
67111 Replies
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2662414 views
Mexico takes on South Africa to open the World Cup Final (it is called the Final... this just isn't the World Cup Final... Final). The tournament has been plagued with rife malfeasance as FIFA has been committing all sorts of fraud with the ticket sales. Hotel rooms have gone unfilled as the prices to attend a game and stay somewhere are through the roof. I swear this is impacting Mansfield, OH hotel rates which are higher than average for the Indycar race. And there is a broadening VAR presence which will ruin things as nothing worse now when scoring a goal and knowing you can't quite celebrate yet as they check to see if a player was offside by a pixel a half-hour ago.
The Group Stage used to mean something, but now 32 of the 48... yeah, 48 teams are going to the Knockout Round. Getting into the Knockout Round used to be a big deal, even for the US. But now... if you don't lose all of your group stage games, you get to move on. Oi! And this is avoiding all the political stuff!
I have never been so unexcited for a World Cup before. Every game used to matter. But FIFA be darned if they don't try to squeeze out every dime they can out of the players, refs, and fans.
The Group Stage used to mean something, but now 32 of the 48... yeah, 48 teams are going to the Knockout Round. Getting into the Knockout Round used to be a big deal, even for the US. But now... if you don't lose all of your group stage games, you get to move on. Oi! And this is avoiding all the political stuff!
I have never been so unexcited for a World Cup before. Every game used to matter. But FIFA be darned if they don't try to squeeze out every dime they can out of the players, refs, and fans.
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57 views
Supporting Founder
Since the Reds have there thread we should too!
Last watched Nine inch Nails
Next 3:10 to Yuma
Last watched Nine inch Nails
Next 3:10 to Yuma
5347 Replies
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509353 views
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
7 Replies
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123 views
Recently came back to DirectTV Satellite service and have two boxes, Gemini and a main HR54.
DirecTV is charging me two "TV access fees" of $10 each, but can only watch TV on the one without the server. Is there anything I can do to fix this?
DirecTV is charging me two "TV access fees" of $10 each, but can only watch TV on the one without the server. Is there anything I can do to fix this?
24 Replies
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950 views
Pub Member / Supporter
Lifetime Supporter
I feel like this was discussed in another thread, but I can't find it. I have T-Mobile and my last iPhone upgrade was in 2020. I want to get a new iPhone, but what is the best way to go about doing it? Should I order the iPhone from T-Mobile directly, or should I buy from the Apple Store? I feel like there are pros/cons to each option.
2 Replies
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48 views
I have a Hopper with Sling. (Don't know exact model.) A couple nights ago, I went into the DVR screen, and noted that it was recording three programs. Yet I was able to view live TV (that was not one of the channels being recorded.) Did something change? In the past, it would only let me watch one of the channels being recorded, or any recording in the DVR menu. Maybe it was streaming, although there was no indication of that?
Apologies if this has been covered; I searched and didn't find anything.
Thanks.
Apologies if this has been covered; I searched and didn't find anything.
Thanks.
9 Replies
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370 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/YJjxjYvmQ8s
Direct YouTube Link - Good Bye, Tim! Last WWDC
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/YJjxjYvmQ8s
Direct YouTube Link - Good Bye, Tim! Last WWDC
The official iJustine Website's Website
Buy her book!
0 Replies
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12 views
Pub Member / Supporter
Cutting Edge
WANTED DirecTV LCC
Anyone have a DirecTV Local Channel Connector that you'd like to get rid of at a reasonable price? DirecTV is currently in a contract dispute with owner of my local ABC affiliate.
12 Replies
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318 views
I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.
Could be out of them I guess ... I'd keep trying, every 3-4 days.I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.
If they are not out of them as them WHY you can't get one, seeing Your in a Dispute. Thats what they are for.
I would make them give you a real answer, don't let them off the hook.
I had one, and it worked well, but I believe I gave it to another D* friend (also had a AM21), I know I gave them away ...
According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.
I'm not sure your going to find any Refurbished ones as D* doesn't ask for them back.According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.