SO much for knocking on wood. The new Hopper 3 installed 1/5/23 failed last night 1/11/23 the same way after 3 other DVR failures and a poor satellite transmission to a live satellite channel. First, further testing I have done:
Outlet circuit: On the same circuit is ONE other receptacle and a light switch in a closet. Neither of these two are ever used. Thus we are essentially working with just the one outlet to which my surge protector is on. Unloaded (everyhitng off) records 122.2volts, exacly the same as all other circuits in the entire house. A voltage of 121.6 records when the Hopper3 and Samsung TV are ON. I also checked the gounding on the outlet and its working fine. The above tests were done on both sockets in the outlet AND in the surge protector (brand new as of 1/7/23). My conclusion is that Nothing in the house is causing the problem of the Hopper losing power! Uness one of you can tell what I missed.
Problems last night started with trying to delete a recording that I recorded erlier. It was started while actively watching the show (on a satellite channel). I went to DVR and it still showed RECORDING (Red dot) and no delete option was avaiable. I selected it and proceeded to do STOP RECORDING which evidentally was ignored. It still showed recording. Ten times I tried this and same results. This is NOT a new problem, but is the first time on this NEW HOPPER3 The only way to clear it from DVR recorded list is to reboot. Instead of rebooting, we decided to watch a live TV show again on a satellite channel different from the previous recording. This presented Problem 2: It woud be fine for about 4-6 minutes, then get a scrambled transmission for 2-4 seconds. This got repeated envery 4-5 minutes util watching the show was impossible. So, it was time to cleaar things and I hit the RED buttom on the Hopper 3 to reboot. It did but Problem Three now occurred - NO SOUND, only picture. So, I pulled the plug on the Hopper 3 and replugged after 30 seconds. Reboot again happended and sound was back.
Back to watching live show. But in about 8 minutes Probem 4 the one reported in this initial post occurred, i.e., Hopper 3 green light went off and screen saver on TV. I did not reply by hitting the SAT button on remote which clears this (presenting other issues, like jumping to end of a DVR recording...not the case anyway for this incident). Problem Five: TV Guide began download about 30% before switching back to screen save for a few minutes and then back to downloading and then back to screen saver, etc. I finally hit the SAT button and cleared all this AFTER all downloading was done.
I don't know if the other problems last night had anything to do with the Hopper 3 turning off (or in standby mode) with the screen saver displayed, only that it did again as before.
Of course I called the, let's not say technical Dish people, but the script-following cuesomer service people who transferred me to the so-called tech people. Once again, they were useless and ONLY typed in keywords to their database, extracted some possible cause and had me check it.This time it was back to the Inactivity setting now set to 4 hrs. This guy was as clueless as the others. Inactivity was NOT the problem. How active can I be than switching to a chennel, and watching it for about 10 minutes before the problems occurred ? At no time did I get more than 15-20 minutes of TV time in before the problems occurred and the Hopper switched off. So, he couldn't leave it there and proceeded to point to the Inactivity setting for the Samsung TV which he had no knowledge about. Not do I only that Inactivity was NOT the problem. It of course closed with him indicating that Dish software engineers were working on the KNOWN (Yeah, I put it on their plate!) issue. Another, goodbye, we're tired of talking to you.
DISH has NOT technician available ever to actually DIAGNOSE the issue. Thsi clown, like the others, hopped on my system and proceed to show their expertise moving around the settings. I proceeded to give them lessons!
Bottom line. The problem continues, in addition to the other 8-10 problems being reported to them since October 2022. Since my voltage on the circuit and grounding seem fine, I don't know what getting an electrician out here will do. I have considered running the power to the receiver through a different circuit, which would require an extention cord and probably even make it worse. Any suggestions? I'll take some recommendations on Internet TV Streaming services too at thsi time despite not seeing anything as nice as DISH usage functions. Thanks to all for the help.