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Former member 208119

Last reply Aug 25, 2025 · posted in DIRECTV General Forum

Bill didnt generate

Our bill didn't generate this month. Anyone else having this issue. Csr at a loss

36 Replies · 3680 views

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prushing

May 19, 2025

Dealing with this now. Apparently a wide spread issue for people canceling towards the end of the year also. I have a balance that they never sent a bill to me for. I paid my final bill in 10/2024 and DTV even says final bill. They then decided to bill me because their system glitched. It's now in DTV collections, some internal group, so retention can't help just crediting it. So after 7 months, they say I owe them but terms say billing has to be resolved within 60 days, even the equipment return. They also haven't even sent a paper bill.

Edit - Supposedly they sent an email bill to me. I told them that would be a phishing attempt to me since I no longer have an account and they need to send paper bills to everyone. I was able to finally get to a supervisor in retention that was able to reverse the actual contract since it was for a receiver swap out and nothing new. If you end up talking to a person in the DTV Collections group, prepare to bang your head against the wall.

Reactions: Former member 208119 and harshness

Former member 208119

May 28, 2025

prushing said:
Dealing with this now. Apparently a wide spread issue for people canceling towards the end of the year also. I have a balance that they never sent a bill to me for. I paid my final bill in 10/2024 and DTV even says final bill. They then decided to bill me because their system glitched. It's now in DTV collections, some internal group, so retention can't help just crediting it. So after 7 months, they say I owe them but terms say billing has to be resolved within 60 days, even the equipment return. They also haven't even sent a paper bill.

Edit - Supposedly they sent an email bill to me. I told them that would be a phishing attempt to me since I no longer have an account and they need to send paper bills to everyone. I was able to finally get to a supervisor in retention that was able to reverse the actual contract since it was for a receiver swap out and nothing new. If you end up talking to a person in the DTV Collections group, prepare to bang your head against the wall.

they told us everything would be ok once we were off the att billing system um ok then

. they seem not wanting to fix things or they just don't care to!!! we now have to call in an get the amount owed zeroed out since they gave us a free year after dealing with all of there BS... i always keep the ups or fedex tracking receipts for 600 years just incase they say they never got the boxes back :coco

even the fedex guy told us there crooks!!! i'm surprized they havent sent a refresh signal down to the boxes as there wide open and they know about it!!!

Reactions: prushing

Don in CT

Jun 5, 2025

Did Ted generate though?

Reactions: Former member 208119 and Former member 209992

Former member 208119

Jul 28, 2025

prushing said:
Dealing with this now. Apparently a wide spread issue for people canceling towards the end of the year also. I have a balance that they never sent a bill to me for. I paid my final bill in 10/2024 and DTV even says final bill. They then decided to bill me because their system glitched. It's now in DTV collections, some internal group, so retention can't help just crediting it. So after 7 months, they say I owe them but terms say billing has to be resolved within 60 days, even the equipment return. They also haven't even sent a paper bill.

Edit - Supposedly they sent an email bill to me. I told them that would be a phishing attempt to me since I no longer have an account and they need to send paper bills to everyone. I was able to finally get to a supervisor in retention that was able to reverse the actual contract since it was for a receiver swap out and nothing new. If you end up talking to a person in the DTV Collections group, prepare to bang your head against the wall.

how's that going did you ever get it taken care of???

prushing

Jul 29, 2025

John2021 said:
how's that going did you ever get it taken care of???

I finally got the loyalty department to handle it. They would have just waved the charges, as it was $40, but since it was in their internal collections group, they couldn't do that. Got a supervisor who looked and said why don't I just invalidate the contract since it was just a client swap. Then $40 credited and account back to $0.

Sent from my SM-T970 using Tapatalk

Former member 208119

Aug 25, 2025

Our bills have been generating each month with the premier pack and mgm plus with a zero balance owed for a year... they finally caught up with us and fixed the issues on why we were getting all of the foreign channels and the PPV channels and the porn channels nat geo

. the system wanted to keep billing us for services that we didn't authorize!!! that phone call took about 4 hours to fix that issue!!! funny the rep said he has never seen anything like that happen before and he was from dtv back in the day...

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Bobby

Supporting Founder Lifetime Supporter

Last reply 17 minutes ago · posted in DISH Network Support Forum

Dish 4K Event Listings (No Discussion)

This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.

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Bobby

Sunday at 11:00 AM

MLB, Brewers at Dodgers, Wednesday 10-14, 5PM PDT, Channel 148-02.

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Bobby

Tuesday at 8:48 PM

MLB, Brewers at Dodgers, Thursday 10-15, 6PM PDT, Channel 148-02.

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Bobby

Tuesday at 8:50 PM

CFB, Notre Dame at BYU, Saturday 10-27, 4:30PM PDT, Channel 148-03.

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Bobby

Tuesday at 8:52 PM

NASCAR, Freeway Insurance 500, Sunday 10-18, 12PM PDT, Channel 148-04.

Reactions: long_time_Dish and charlesrshell

Bobby

17 minutes ago

CFB, Ohio State at Indiana, Saturday 10-17, 9AM PDT, Channel 148-01.
CFB, Arizona State at Texas Tech, Saturday 10-17, 12:30PM PDT, Channel 148-01.

Reactions: charlesrshell

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Former member 209992

Last reply 32 minutes ago · posted in SatelliteGuys Support Center

Site is slooooow

For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.

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Foxbat

Today at 1:22 PM

Yeah. It's probably something going on with the MacBook as my iPhone has been pretty snappy.

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Scott Greczkowski

Today at 2:49 PM

I have been optimizing the site the past few days... and got us here now.

We are rocking now!

Reactions: Foxbat, FTA4PA, worstman1 and 3 others

Foxbat

36 minutes ago

Foxbat said:
Yeah. It's probably something going on with the MacBook as my iPhone has been pretty snappy.

I rebooted my MacBook Air and it's zipping right along. Sorry, but it was taking over 20 seconds to load pages, with the pulsing blue bars so it was munching on something.

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Scott Greczkowski

36 minutes ago

Remember folks... just like DNS... its always Foxbat.

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Foxbat

32 minutes ago

Scott Greczkowski said:
Remember folks... just like DNS... its always Foxbat.

WTF… …What the Foxbat!

Reactions: Bobby, charlesrshell and FTA4PA

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply 44 minutes ago · posted in Internet Television (IPTV) Discussion Forum

Hughesnet cancelling email addresses

Wasn't exactly sure where to post this. Just had a customer come in inquiring about internet. He has HughesNet and had heard good things about mine. He asked if we provided email addresses and it kinda caught me off guard. I said he should be able to keep whatever email he had been using....my sister in law is still using a BellSouth email addy and they haven't been around here for many years. He said he had gotten a letter from HughesNet stating that they had until Nov 16th to save, move, forward, whatever, their Hughesnet emails because they would lose them after that date.

I have never heard of a company simply mass-deleting email accounts (the customer still has his HughesNet service). From what I understand, in the past, the company who was ditching their email service simply sold the customer base to a company like Google.

Anyone else getting this letter. He said he would show it to me tomorrow when I go out there and set up his internet.

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Foxbat

Today at 2:37 PM

Doing a Google of the HughesNet Email notice, it seems that HughesNet has been trying to eliminate hosting emails since 2019. And with HughesNet filing Chapter 11 back in August, it would be a smart move to switch to a more stable Email provider. Even AT&T farmed out their Email to Yahoo! years ago.

SpaceX's Starlink and the Cellular 5G Home Internet solutions have pretty much relegated HughesNet and its high latency, low bandwidth Internet service to History. If Earth had shorter days, maybe a Geostationary Internet Solution might have stood a fighting chance…

dishstaller

Today at 2:57 PM

Well, I helped him set up a gmail acct....I actually wanted to see what the new process is for setting up a gmail acct since it had been years since I set mine up. Anyway, I showed him how to forward the emails he wanted to keep over.

navychop

58 minutes ago

Foxbat said:
If Earth had shorter days,

Wouldn't we then die of old age sooner?

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Foxbat

44 minutes ago

navychop said:
Wouldn't we then die of old age sooner?

Still the same number of years, just more Sunsets…

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 3:00 PM · posted in The Chit Chat Club

Man falls to his death on roller coaster at 6 Flags in GA

Can't help but wonder if a worker overlooked checking the harness. I rarely ride a roller coaster anymore but when I do I check the harness myself pretty aggressively.
Can't imagine what the son is going through.

Dad levitated and bled then fell to his death from coaster

Eyewitnesses have shared fresh details of the horrific accident that happened at Six Flags Over Georgia on Monday afternoon.

www.dailymail.com

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Jimbo

Yesterday at 11:02 PM

Back on the Goliath Roller Coaster ... I'm interested to find more details as well ...
Like where on the track did this happen (somewhere I read that it was on the climb up the top), which is impossible ...

They really need to take that ride and add at the very least, seatbelts ...

The Park is opening back up on Friday, the ride will Not be opening ... personally, I would keep it closed until different type of restraints can be designed and installed (over the winter).

I find it hard to believe that this ride is even allowed to be running with the restraints that exist at the moment, there are other rides that use the same type and they have been shut down across the country.

You got to believe that every ride has at least 2 types of restraint systems in place.

I wonder what and when we will hear from the Manufacturer ... and whatever governing bodies control these ...

Just think, this is a Major Amusement Park .... I would not have any problem getting on the Roller Coasters I have rode ...

Imagine what these County Fairs and others like them, I would not be caught Dead on one of them ... they get put up and tore down every other week, where is the safety for those rides ... No Thank You.

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Jimbo

Yesterday at 11:10 PM

Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?

Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…

bgtsafari.com

navychop

Yesterday at 11:17 PM

Jimbo said:
I would not be caught Dead on one of them

Yet IF you were on one, you might be caught dead.

dishstaller

Today at 10:07 AM

Jimbo said:
Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?

Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…

bgtsafari.com

Had no idea there were that many redundancies built into those restraints.

Jimbo

Today at 2:18 PM

dishstaller said:
Had no idea there were that many redundancies built into those restraints.

It makes sense, however, I would want more types of restraints, so if one doesn't work, the other does ... the restraints coming over the shoulder I would have expected ... with a Seat belt as last resort.

Fwiw, I inquired with what they use on Coasters at Cedar Point, various Coasters, different restraints according to what the car and track requires ...

NONE of the Coasters at CP use THAT particular system

I'm glad to see ...

dishstaller

Today at 3:00 PM

Jimbo said:
with a Seat belt as last resort.

According to the article, when you see a seat belt on a ride like this, it is basically used as a way of making sure the rider isn't too large/fat to safely ride the ride.

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Ham Radio 2.0

Today at 2:52 PM · posted in Ham Radio 2.0

Kenwood TM-D750 vs ICOM ID-5200: Don't Buy One Before Watching This!

Time for another AWESOME video from Ham Radio 2.0!

View: https://www.youtube.com/watch?v=VGlC_BDgwZo

Direct YouTube Link - Kenwood TM-D750 vs ICOM ID-5200: Don't Buy One Before Watching This!
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook

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Houston Rockets

Last reply Today at 2:39 PM · posted in FTA Receiver / Equipment Support

OTHER Mini Multiswitch

I just received 6 receiver 2 port mini Multiswitch and it work great, no external power need it, and you can connect 6 receiver instead of 4 on most Mini Multiswitches... If anyone is interested in where they can get one PM me....

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Titanium

Today at 2:00 PM

Have you tested using external power? Over the years, have found unpowered polarity switching to be unreliable. Especially problematic when used with DiSEqC motors or switch stacking.

Houston Rockets

Today at 2:39 PM

No I have not. I just got it the other day and it is connected to six receivers working just fine. What I do is non power mini multi-switches work best with LNBF's and with LNB's

TWiT Tech Podcast Network

Today at 2:32 PM · posted in TWiT Tech Podcast Network

Tech News Weekly 459

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=CELCVXF_wXA

Direct YouTube Link - Tech News Weekly 459
TWIT's Website
TWIT Live Feed

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TheRatPatrol

Last reply Today at 2:13 PM · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?

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TheRatPatrol

Monday at 11:11 AM

Wait, Tony is the director now? Apologies, I stopped watching a while ago.

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Jimbo

Monday at 11:47 AM

TheRatPatrol said:
Wait, Tony is the director now? Apologies, I stopped watching a while ago.

Was Gibbs still there when you quit watching ?
If so, A Lot has happened ....

It's been pretty good all along , once you get use to Gibbs being gone.

Reactions: MikeD-C05

Jimbo

Monday at 11:41 PM