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622 Install Nightmares!!
Let me say that I have never seen such incompetance from Dish in the 8 years that I have been a customer. I am not sure what to do next.
First, I received my 622 on Feb 15th. I called Tech Support that night and they told me that I could hook up my 622 and run it on TV1 until my install on the 21st. Other than turning off my 811 which I had to get them to turn back on on Saturday everything went okay.
Then the install happend. First, Dish's installer showed up at my house at 4:20PM on the 21st without calling me at work. I left both my work number and cell phone # for them to call me so that I could meet them at the house. My mother-in law was there and called me when they showed up. I got there at 4:45 and the installer was standing around confused. I asked what was up and he told me that he did not know what to do?
Now the nightmare starts. On his work order he was supposed to disconnect my 301 and 311 and hook up the 622. He said that he had not brought out a 61.5 antenna or a Dish1000? I told him that first, I already have a 61.5 dish and second, according to the Tech ( I leased the 622 thru Tech Support) that I was not taking any receivers off line and that he was supposed to be installing a DP44 switch. He then told me that he not only did not have a DP44 switch but that he did not have a seperator!! He called his office and was told that they did not have a DP44 switch and did not know when they could get one! He did not know what to do and then I decided to call Dish -- it starts to get worse!!!
I call Tech Support -- tell them what is going on and they check my install and say that yes I should be getting a DP44 switch with the 622 install but that I have to talk to Customer Service in order to get the switch sent either to me or to the installer. When I go to the CSR I am put on hold for about 15 minutes in which they then come back and say that I must talk to Tech Support. I tell them that I would like to talk to a supervisor because Tech Support sent me to them and they HANG UP ON ME!!!
The installer decides to call Dish on His Support Line and they start discussing several differant ways to get this thing hooked up. The fun starts now. My dishes (500 and 61.5) are on top of a hill aproximately 80 feet from my house. It took 3 days to dig a trench when I first moved in in order to bury cable to the house. I originally put 4 cables in but one of them has since died. The installer does not want to dig a trench and drill holes in my brick house because the Tech he is talking to cannot gaurantee him that his dual DP34 switches is gonna work. He wants he to 'TRY IT OUT AND SEE IF IT WORKS'!! He says that he is not gonna do all that to 'see if it works' and that he needs a DP44 switch!
Now I am fumming and I call Dish back and after about 17 minutes on hold from a CSR the CSR comes back and says to me that yes I should be getting a DP44 switch but that he cannot contact the install office so he asks that I call back in about two hours! I say okay and I bid the installer goodbye -- he is very oppologetic and oviously confused. That makes two of us!!
I call back at 8:30 and talk to another CSR and after about 25 minutes on the phone the CSR comes back on and says that she cannot contact their install center nor their Tech Support and that I should call back in a few hours!! O'YEAH , now I am really getting some service!!
I call back at 11:15PM and am on the phone until after Midnight. Same response -- call back in the morning. I am tired -- Dish has beat me down. I will call from work.
I call from work the next morning at 7:30AM and talk to a CSR who has me on hold for about 10 minutes then tells me that she thinks that the local installer is not open yet and to call back after 8:30AM. I wait until 8:15AM and call again and this time I am on the phone for 15 minutes when the CSR comes back on and tells me that she cannot get the local installer to answer the phone. She says that she has to get verification of my botched install in order to move forward. PLEASE -- SOMEONE HELP ME!!!
I get smart (actually I am pretty pissed by now) and I call the installer's office. Yep, they are in and when I give them the information I am told that their Area Supervisor will call my back that afternoon. We are talking about the 22nd here. I give her my cell phone # and ask that he call me on that number and she says okay.
Now I call Dish back and go thru Tech Support. I tell them everything that has gone down including the fact that the local installer is in and answering the phone. The Tech tries to call than transfers me to a Advance Tech. We go back thru the story and the Tech appologizes and tries to call the local installer one more time. I am on hold for 45 minutes!! while the Advance Tech tries to resolve this and finally comes up with a new install of April 4th so that I can get the DP44 switch. Almost 2 months!!! I then protest, I state that I already have the 622 and am using it on TV1. That the install on the 21st was for a DP44 and that everyone that I have talked to verified this even to the installer on site. I also say that waiting almost 2 months is rediculous as the installer has already told me that if Dish will send the DP44 switch to either me or the installer that they will come out THAT DAY an do the install!! I want to know what the heck is going on?
I am put on hold again while the Advance Tech has a conversation with his supervisor. He comes back on and says that his supervisor agrees and that they want the Area Supervisor to talk to me and that he will contact me at home. I try to give them my work # and cell phone but they cannot add info on the orginal work order. I settle for my mother-in-law redirecting the call. I then ask for a pass on the DVR fee untill they get the 622 installed correctly and he agrees and passes me on to a CSR who proceeds to give me two months free HD. A savings of $38. All I have to do now is wait for the call from the Area Supervisor and get this straighten out. The time is now 10:22AM!!
Hey, guess what? NO CALL. Not from anyone. I have no idea what to do now. I am at my witts end. ANY SUGGESTIONS?
Let me say that I have never seen such incompetance from Dish in the 8 years that I have been a customer. I am not sure what to do next.
First, I received my 622 on Feb 15th. I called Tech Support that night and they told me that I could hook up my 622 and run it on TV1 until my install on the 21st. Other than turning off my 811 which I had to get them to turn back on on Saturday everything went okay.
Then the install happend. First, Dish's installer showed up at my house at 4:20PM on the 21st without calling me at work. I left both my work number and cell phone # for them to call me so that I could meet them at the house. My mother-in law was there and called me when they showed up. I got there at 4:45 and the installer was standing around confused. I asked what was up and he told me that he did not know what to do?
Now the nightmare starts. On his work order he was supposed to disconnect my 301 and 311 and hook up the 622. He said that he had not brought out a 61.5 antenna or a Dish1000? I told him that first, I already have a 61.5 dish and second, according to the Tech ( I leased the 622 thru Tech Support) that I was not taking any receivers off line and that he was supposed to be installing a DP44 switch. He then told me that he not only did not have a DP44 switch but that he did not have a seperator!! He called his office and was told that they did not have a DP44 switch and did not know when they could get one! He did not know what to do and then I decided to call Dish -- it starts to get worse!!!
I call Tech Support -- tell them what is going on and they check my install and say that yes I should be getting a DP44 switch with the 622 install but that I have to talk to Customer Service in order to get the switch sent either to me or to the installer. When I go to the CSR I am put on hold for about 15 minutes in which they then come back and say that I must talk to Tech Support. I tell them that I would like to talk to a supervisor because Tech Support sent me to them and they HANG UP ON ME!!!
The installer decides to call Dish on His Support Line and they start discussing several differant ways to get this thing hooked up. The fun starts now. My dishes (500 and 61.5) are on top of a hill aproximately 80 feet from my house. It took 3 days to dig a trench when I first moved in in order to bury cable to the house. I originally put 4 cables in but one of them has since died. The installer does not want to dig a trench and drill holes in my brick house because the Tech he is talking to cannot gaurantee him that his dual DP34 switches is gonna work. He wants he to 'TRY IT OUT AND SEE IF IT WORKS'!! He says that he is not gonna do all that to 'see if it works' and that he needs a DP44 switch!
Now I am fumming and I call Dish back and after about 17 minutes on hold from a CSR the CSR comes back and says to me that yes I should be getting a DP44 switch but that he cannot contact the install office so he asks that I call back in about two hours! I say okay and I bid the installer goodbye -- he is very oppologetic and oviously confused. That makes two of us!!
I call back at 8:30 and talk to another CSR and after about 25 minutes on the phone the CSR comes back on and says that she cannot contact their install center nor their Tech Support and that I should call back in a few hours!! O'YEAH , now I am really getting some service!!
I call back at 11:15PM and am on the phone until after Midnight. Same response -- call back in the morning. I am tired -- Dish has beat me down. I will call from work.
I call from work the next morning at 7:30AM and talk to a CSR who has me on hold for about 10 minutes then tells me that she thinks that the local installer is not open yet and to call back after 8:30AM. I wait until 8:15AM and call again and this time I am on the phone for 15 minutes when the CSR comes back on and tells me that she cannot get the local installer to answer the phone. She says that she has to get verification of my botched install in order to move forward. PLEASE -- SOMEONE HELP ME!!!
I get smart (actually I am pretty pissed by now) and I call the installer's office. Yep, they are in and when I give them the information I am told that their Area Supervisor will call my back that afternoon. We are talking about the 22nd here. I give her my cell phone # and ask that he call me on that number and she says okay.
Now I call Dish back and go thru Tech Support. I tell them everything that has gone down including the fact that the local installer is in and answering the phone. The Tech tries to call than transfers me to a Advance Tech. We go back thru the story and the Tech appologizes and tries to call the local installer one more time. I am on hold for 45 minutes!! while the Advance Tech tries to resolve this and finally comes up with a new install of April 4th so that I can get the DP44 switch. Almost 2 months!!! I then protest, I state that I already have the 622 and am using it on TV1. That the install on the 21st was for a DP44 and that everyone that I have talked to verified this even to the installer on site. I also say that waiting almost 2 months is rediculous as the installer has already told me that if Dish will send the DP44 switch to either me or the installer that they will come out THAT DAY an do the install!! I want to know what the heck is going on?
I am put on hold again while the Advance Tech has a conversation with his supervisor. He comes back on and says that his supervisor agrees and that they want the Area Supervisor to talk to me and that he will contact me at home. I try to give them my work # and cell phone but they cannot add info on the orginal work order. I settle for my mother-in-law redirecting the call. I then ask for a pass on the DVR fee untill they get the 622 installed correctly and he agrees and passes me on to a CSR who proceeds to give me two months free HD. A savings of $38. All I have to do now is wait for the call from the Area Supervisor and get this straighten out. The time is now 10:22AM!!
Hey, guess what? NO CALL. Not from anyone. I have no idea what to do now. I am at my witts end. ANY SUGGESTIONS?
11 Replies
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2429 views
I
My installer showed up and I knew it was going to be interesting.
Some of the things he told me:
* You'll have to run the antenna cable straight to the TV, the 622 doesn't have an OTA tuner.
I convinced him otherwise.
* The OTA channels won't show up in the guide.
Strike two.
* Tried to explain in great detail why he needed to have a diplexer connected to the Sat2 input and the TV 2 output.
I had to show him how to hook it up. Strike three.
* Had no clue how to get the signal from my living room and the 622 to the TV in my bedroom.
I had to drop the cable down the wall and hook it up myself while he watched.
Some direct quotes from me during the install:
"That makes absolutely no sense."
"Explain to me again how a diplexer works with an output and an input going into the diplexers inputs?"
"Yes, it will work if you do it that way. Trust me."
It was almost comical. I feel badly for his next 622 installee. Hopefully he learned something from mine.
Some of the things he told me:
* You'll have to run the antenna cable straight to the TV, the 622 doesn't have an OTA tuner.
I convinced him otherwise.
* The OTA channels won't show up in the guide.
Strike two.
* Tried to explain in great detail why he needed to have a diplexer connected to the Sat2 input and the TV 2 output.
I had to show him how to hook it up. Strike three.* Had no clue how to get the signal from my living room and the 622 to the TV in my bedroom.
I had to drop the cable down the wall and hook it up myself while he watched.
Some direct quotes from me during the install:
"That makes absolutely no sense."
"Explain to me again how a diplexer works with an output and an input going into the diplexers inputs?"
"Yes, it will work if you do it that way. Trust me."
It was almost comical. I feel badly for his next 622 installee. Hopefully he learned something from mine.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68785 Replies
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2688350 views
I have a DX100 American Electrola Radio, AM FM SW. It is a receiver only, which quit working many years ago. Several years ago the seller had stated that capacitors would need replaced because they go bad.
In this particular xxx://www.youtube.com/watch?v=3zUbXgNT8Oo they mentioned the backup battery being the problem.
Several years back when asking about having the capacitors replaced one former repairman said send it back to the factory, well there is not any. Another response several years ago from a person who repaired circuit boards for industry said they could repair it if they had a schematic, again I do not have.
This radio was built in Pittsburgh, PA out of as many American parts as they could find. Your thoughts on getting the radio to work?
In this particular xxx://www.youtube.com/watch?v=3zUbXgNT8Oo they mentioned the backup battery being the problem.
Several years back when asking about having the capacitors replaced one former repairman said send it back to the factory, well there is not any. Another response several years ago from a person who repaired circuit boards for industry said they could repair it if they had a schematic, again I do not have.
This radio was built in Pittsburgh, PA out of as many American parts as they could find. Your thoughts on getting the radio to work?
24 Replies
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8266 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=okJLytKRbDY
Direct YouTube Link - This Week in Tech 1109
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=okJLytKRbDY
Direct YouTube Link - This Week in Tech 1109
TWIT's Website
TWIT Live Feed
0 Replies
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34 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/rwJNDSWjwDY
Direct YouTube Link - The Agentic Web & When AI Agents Escape Their Sandbox
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/rwJNDSWjwDY
Direct YouTube Link - The Agentic Web & When AI Agents Escape Their Sandbox
TWIT's Website
TWIT Live Feed
0 Replies
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33 views
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
3 Replies
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253 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
190 Replies
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3625 views
With Streaming, they should all be able to be on at night, no issue with TV slots
(Everybody can be on Peacock ...
) 
Could. Yes.With Streaming, they should all be able to be on at night, no issue with TV slots
(Everybody can be on Peacock ...
But you know as well as I that they are not going A: put all of their prime matchups on at the same time. And B: take their main games off of the main channels.
You had bama vs lsu, and Georgia vs Ole Miss to choose from.
Considering Georgia had beaten Bama and Ole Miss had beaten LSU, I can see that why they chose that game for the night matchup (without the benefit of hindsight as to how the game's Saturday would play out).
You also had Tennessee vs Kentucky to fit in the mix.
Someone had to be at 2:30. Which imo is honestly my preferred slot for bama games no matter who they are playing or where.
None of them was going to be a streaming only game, and none where going on an "alternate" channel.
Staff member
HERE TO HELP YOU!
We have a Breakfast and Dinner thread so... 
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5453 Replies
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336995 views
Breakfast for lunch. Crispy corned beef hash, home fries, two over easy eggs and sourdough toast.
Grabbed a burrito on the run. Beef, pinto beans, green chile and cheese. Stewart's cream soda.
Ham Radio 2.0
Time for another AWESOME video from Ham Radio 2.0!
View: https://www.youtube.com/watch?v=GSYzGH16G7s
Direct YouTube Link - XTOC: Your Command Center for Off-Grid Communications | LIVE
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
View: https://www.youtube.com/watch?v=GSYzGH16G7s
Direct YouTube Link - XTOC: Your Command Center for Off-Grid Communications | LIVE
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
0 Replies
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42 views
Pub Member / Supporter
Lifetime Supporter
Videos like this can make you appreciate the things we take for granted.
View: https://www.youtube.com/shorts/a2cgQidHQJI
View: https://www.youtube.com/shorts/a2cgQidHQJI
10 Replies
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276 views
Linus Tech Tips
Time for another AWESOME video from Linus Tech Tips!
View: https://www.youtube.com/watch?v=CrO0Timw2z4
Direct YouTube Link - I Let My Staff Upgrade the Office (They Almost Ruined It)
Linus on Facebook
The LTT Store
View: https://www.youtube.com/watch?v=CrO0Timw2z4
Direct YouTube Link - I Let My Staff Upgrade the Office (They Almost Ruined It)
Linus on Facebook
The LTT Store
0 Replies
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46 views