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I just had voom install Friday the 16th.
Issue 1. My local installer Satellite Technology charged me $59 for running seperate line for OTA. I told him the information I had stated there should be no charge. He called Installs, Inc. and they also told him he should not charge the customer. He still charged me saying his work order called for using diplexer and running one line. I said I would pay him and seek refund from Installs, Inc. I have emailed Joe at Installs but have not heard back. I have talked with billing department at Installs, Inc. they called back and left message that I should seek refund from my local install company and they have called and left message with them. I have not heard from anyone. I will give a couple of days and resume my efforts. How is the best way to get refund?
Issue 2. No DVI cable supplied. Called - they are supposed to be sending one.
Issue 3. No OTA locals. I know I can receive locals as I have dish network model 6000 with a inside antenna (Silver Sensor) That I receive my HD locals through. I am only maybe 7 or 8 miles from the towers. Locals are on two towers both within 10 degrees of each other from my location. The installer used the Stealth antenna with the power adapter. We checked the Stealth by hooking it to my dish receiver. We were able to received stations but the signal was not as good as my indoor antenna! We were unable to get any picture on the Voom box for locals. The locals did map and show in the guide with program info. Installer called Installs, Inc. and spoke with a tech named Jessie. They were unable to resolve. The installer left and said if they are not working in the morning to call Jessie at Installs. I called Jessie Sat. the 17th and left message. Jessie return my call later and said he was putting in a service call to replace the box. I requested from Jessie at different installer this time if possible as I was not pleased with the first guy. I originally had my install through Data Link. They at declined due to installer out. Jessie said on Monday he would try to get my service call reassigned to Data Link. and would get back to me. It is Tuesday and I left another message for Jessie to call to update me as I want to get this resolved this week as I am on vacation this week.
I noticed this morning when I brought up the guide I a got a feedback through my subwoofer. I powered off Voom box and tried my dish receiver and got the same thing. I unpluged the power adapter to the Stealth antenna and It went away. I am leaving it unplugged until the service call. Whenever that will be.
Overall very pleased with Voom content and quality. The box is a little "buggy". I got the software update the first night. I get snowy picture some times when changing channels and no sound some times. Is this being corrected or is this a box issue that may go away with new box?
New Voomer
Barry B.
Issue 1. My local installer Satellite Technology charged me $59 for running seperate line for OTA. I told him the information I had stated there should be no charge. He called Installs, Inc. and they also told him he should not charge the customer. He still charged me saying his work order called for using diplexer and running one line. I said I would pay him and seek refund from Installs, Inc. I have emailed Joe at Installs but have not heard back. I have talked with billing department at Installs, Inc. they called back and left message that I should seek refund from my local install company and they have called and left message with them. I have not heard from anyone. I will give a couple of days and resume my efforts. How is the best way to get refund?
Issue 2. No DVI cable supplied. Called - they are supposed to be sending one.
Issue 3. No OTA locals. I know I can receive locals as I have dish network model 6000 with a inside antenna (Silver Sensor) That I receive my HD locals through. I am only maybe 7 or 8 miles from the towers. Locals are on two towers both within 10 degrees of each other from my location. The installer used the Stealth antenna with the power adapter. We checked the Stealth by hooking it to my dish receiver. We were able to received stations but the signal was not as good as my indoor antenna! We were unable to get any picture on the Voom box for locals. The locals did map and show in the guide with program info. Installer called Installs, Inc. and spoke with a tech named Jessie. They were unable to resolve. The installer left and said if they are not working in the morning to call Jessie at Installs. I called Jessie Sat. the 17th and left message. Jessie return my call later and said he was putting in a service call to replace the box. I requested from Jessie at different installer this time if possible as I was not pleased with the first guy. I originally had my install through Data Link. They at declined due to installer out. Jessie said on Monday he would try to get my service call reassigned to Data Link. and would get back to me. It is Tuesday and I left another message for Jessie to call to update me as I want to get this resolved this week as I am on vacation this week.
I noticed this morning when I brought up the guide I a got a feedback through my subwoofer. I powered off Voom box and tried my dish receiver and got the same thing. I unpluged the power adapter to the Stealth antenna and It went away. I am leaving it unplugged until the service call. Whenever that will be.
Overall very pleased with Voom content and quality. The box is a little "buggy". I got the software update the first night. I get snowy picture some times when changing channels and no sound some times. Is this being corrected or is this a box issue that may go away with new box?
New Voomer
Barry B.
10 Replies
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1583 views
This started a couple months ago. I have 2 H3s on one network, both with 2 EHD identical 3 TB seperately powered so all recordings are accessible by all 4k & J4s (8 of them).
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
11 Replies
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199 views
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
539 Replies
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18224 views
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
37 Replies
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1764 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.
Supporting Founder
Lifetime Supporter
No idea what improvements might be involved.
11 Replies
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535 views
Two bugs out and three new bugs in.
Yep. Just got a call from a customer who said her DVR buttons stopped working. Told her about the new software and had her reboot her H3, problem solved.Two bugs out and three new bugs in.
Staff member
Pub Member / Supporter
Please post your remote make/model here and any details of your issue. We are looking to collect as many examples as possible. I may reach out to you for your receiver number, but please do not post it here.
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
22 Replies
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669 views
I was having similar issues last night while watching and recording the NLCS game on 148. When I tried resuming the game at one point the screen went blank and I couldn't get my H3 to respond to any remote commands. Eventually the Hopper went to a HD channel but still no remote response. After a while the Hopper went into a re-boot cycle. This happened at least 3 times. I was using an IR universal remote only.
A little frustrating to have the game broken up like that but at least the Brewers won
Yea, I've only been a CIO for the last 30 years!
Trust me, when something important breaks, they get to own it!
Lifetime Supporter
Continuing the Kilauea thread in the Pub here. Perhaps the Iceland one too next time there's remarkable activity.
Currently there is precursory lava flowing into the crater, leading to the next episode that'll probably start within the next day.
You can see the pace of inflation / deflation here. It serves as the primary predictor for when the expect the eruptions, which coincide w/ inflation turning into significant deflation and last for several hours on average with significant fountaining.
www.usgs.gov
View: https://youtu.be/Uecu2seh4b4
Wife and I like the AfarTV feeds, for the discussion along w/ them, though they're otherwise just mirrors of the official USGS feeds.
View: https://youtu.be/iws3rh5vLAQ
Currently there is precursory lava flowing into the crater, leading to the next episode that'll probably start within the next day.
You can see the pace of inflation / deflation here. It serves as the primary predictor for when the expect the eruptions, which coincide w/ inflation turning into significant deflation and last for several hours on average with significant fountaining.
Monitoring Data for Kīlauea
For more information on how electronic tiltmeters and GPS receivers help monitor the deformation of Kīlauea volcano, see the HVO Deformation page.
View: https://youtu.be/Uecu2seh4b4
Wife and I like the AfarTV feeds, for the discussion along w/ them, though they're otherwise just mirrors of the official USGS feeds.
View: https://youtu.be/iws3rh5vLAQ
120 Replies
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3249 views
Oooo, quite the show now. All three vents have doming and overflows. The cone that built up around the North vent lost its upper quarter at 02:50 Oct 17 and is now spewing lava at a healthy rate. Don't know if I would say it's a fountain, but it's close.
edit: The USGS has called the official start of Episode 55 as starting at 03:19 HST Oct 17, 2026:
Alert Level: WATCH, Color Code: ORANGE 2026-10-17 13:43:56 UTC
HVO/USGS Volcanic Activity Notice
Volcano: Kilauea (VNUM #332010)
Current Volcano Alert Level: WATCH
Current Aviation Color Code: ORANGE
Issued: Saturday, October 17, 2026, 3:43 AM HST
Source: Hawaiian Volcano Observatory
Notice Number: 2026/H488
Location: N 19 deg 25 min W 155 deg 17 min
Elevation: 4091 ft (1247 m)
Area: Hawaii
Summary: Episode 55 of the ongoing Halemaʻumaʻu eruption began at 3:19 AM HST on October 17, 2026.
Volcanic Activity:
Episode 55 of lava fountaining in Halemaʻumaʻu began at the summit of Kīlauea began at 3:19 AM HST on October 17, 2026.
Fountain heights are relatively low at about 100-150 feet (30-45 m), and it is not clear whether this episode will evolve to the same heights as previous episodes. Continuous overflows from the vents began yesterday, October 16, just before 6 a.m. HST and transitioned into episode 55 fountains at 3:19 a.m. HST this morning. The current forecast is for winds are blowing from the north-northeast direction, which suggests that volcanic gas emissions and volcanic material may be distributed to the south-southwest direction from Halemaʻumaʻu.
edit: The USGS has called the official start of Episode 55 as starting at 03:19 HST Oct 17, 2026:
Alert Level: WATCH, Color Code: ORANGE 2026-10-17 13:43:56 UTC
HVO/USGS Volcanic Activity Notice
Volcano: Kilauea (VNUM #332010)
Current Volcano Alert Level: WATCH
Current Aviation Color Code: ORANGE
Issued: Saturday, October 17, 2026, 3:43 AM HST
Source: Hawaiian Volcano Observatory
Notice Number: 2026/H488
Location: N 19 deg 25 min W 155 deg 17 min
Elevation: 4091 ft (1247 m)
Area: Hawaii
Summary: Episode 55 of the ongoing Halemaʻumaʻu eruption began at 3:19 AM HST on October 17, 2026.
Volcanic Activity:
Episode 55 of lava fountaining in Halemaʻumaʻu began at the summit of Kīlauea began at 3:19 AM HST on October 17, 2026.
Fountain heights are relatively low at about 100-150 feet (30-45 m), and it is not clear whether this episode will evolve to the same heights as previous episodes. Continuous overflows from the vents began yesterday, October 16, just before 6 a.m. HST and transitioned into episode 55 fountains at 3:19 a.m. HST this morning. The current forecast is for winds are blowing from the north-northeast direction, which suggests that volcanic gas emissions and volcanic material may be distributed to the south-southwest direction from Halemaʻumaʻu.
- All eruptive vents and lava flows are confined to Halemaʻumaʻu crater within Hawaiʻi Volcanoes National Park. Tephra fall from volcanic ash clouds is greatest within 3 miles (5 km) of the vents, lighter ash and Pele's Hair may stay suspended for large distances from the vents.
Kīlauea seems to be returning to the "normal" eruption script, impressive fountaining from the North Vent. For once, the V2 Cam has the best overall shot:
The lava flows have covered a good portion of the Halemaʻumaʻu crater floor.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/AGvjJoT67F0
Direct YouTube Link - The Multi-User Functionality of the Apple HomeView
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/AGvjJoT67F0
Direct YouTube Link - The Multi-User Functionality of the Apple HomeView
TWIT's Website
TWIT Live Feed
0 Replies
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6 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/mhc5dZ09m3U
Direct YouTube Link - Perseverance Mars Rover Sets New Interplanetary Driving Record
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/mhc5dZ09m3U
Direct YouTube Link - Perseverance Mars Rover Sets New Interplanetary Driving Record
TWIT's Website
TWIT Live Feed
0 Replies
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12 views
Who says dinner or lunch has to be the only good meals of the day?
Honey butter grits with scrambled eggs and grilled boneless pork ribs on flakey biscuits washed down with cranberry juice.
Honey butter grits with scrambled eggs and grilled boneless pork ribs on flakey biscuits washed down with cranberry juice.
6630 Replies
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379378 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68511 Replies
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2671631 views
