i'm having the same problem and i did a search for this on google and found this thread, just though i'd let u guys know... i'm writing this letter to their tech support department:
Over a month ago, I started noticing that some channels on my Dish Network programming did not work. I assumed this was a temporary glitch since it was only a few channels. After about a week, all my local channels were also no longer working, and within the few days after, some upper channels were going out as well. When taking any of these channels, I would see an error message "002" with excellent signal strength, locked and green. After another week, all our channels were giving this error message, not a single working channel. I called and was given a list of troubleshooting techniques including smart card removal, cable unplug, resetting receiver, etc. I was then told that a signal would be sent to the receiver and to give it about 20 minutes. After an hour of nothing happening, I called back and explained the situation. I was told that either there was something wrong with the receiver or the dish, and that I should take the receiver to a nearby shop to test it. I did so and they said the receiver works fine, they even showed me how well it worked on their setup. I called back and explained this once again to Dish Network. They suggested that I climb my two story house and check the two satellites I have on my roof, and switch the input cables going into the switch. This is much easier said than done, and I was informed that they could come try to fix it for a $99 service fee, since I am outside my one-year warranty. At this point I realized I had just barely had my service for what was now a little over a year, literally a month or two. I then found it very interesting that my programming was having problems immediately after my warranty had expired (any repair during the one year period would have been covered). I now find myself stuck with either no cable, not a single channel… or a $99 repair fee which I am very skeptical of. This experience has left me extremely frustrated with Dish Network and has me looking to many other providers in my area of Northern Virginia for better service.