I have had the best customer service experience of my life, thanks to DirecTV. I called them yesterday at about 12:00 noon, mountain time. I explained the situation to a level 1, and after about forty-give seconds, (when he'd realized I'd already tried everything, thanks to you guys,) he transferred me to a level 2. I explained everything to her, and she took care of me. Even though I owned my STB and was well beyond the warranty period, DirecTV said they would send me out a brand new H20. I asked her if it was possible to get the H20-100 instead of the H20-600 that was being replaced. Not a problem. She even waived the shipping fees and.
Less than 24 hours later, I had a brand new H20-100 arrive at my door via FedEx. To boot, they provided a label to ship the old receiver back to DirecTV so that I wouldn't have to pay for return shipping.
I'm sure my preferred customer status helped, but that's how you treat people. Sure, I want to see more national HD, but they've earned themselves a commitment from me well beyond any contract.