I'm, in heaven? Ok.
What does consumer protection have to do with this? The customer moved, of their own free will, to an apartment that obviously could nbever get a signal, something completely out of control of D*, and it is D*s fault?
DirecTV did nothing to violate the contract, it is up to them whether or not and how much or not the customer owes (if anything), then, if the customer has issues, they may try and file a claims suit or whatever, however, based on the wording of their contract, and the failure of the customer to mitigate damages (did not get an apartment with a southern exposure), I just don't see it.
Again, please, show me where it says, for any state anywhere EVER that states what you are saying.