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I had started another thread concerning native resolution pass through where I indicated that I was conversing with E* tech support regarding the implementation of this feature.
It was my original intent to post the result of those discussions but I became so frustrated with the answers I was receiving that I lost interest. Recently another member sent me a private message inquiring about the progress of the discussions. It was then that I decided to post all of the correspondence exchanged between tech support and myself, so that all members would have access to this information. For some it may be a long read, and I warn you that I become so frustrated, and it may have shown in my last full message, that I contemplated cancelling my dish network account.
All of the information below was copied and pasted from the original emails.
Question
During the April 2006 Tech chat Dan Minnick indicated that a software update to offer native resolution pass through on the Vip622 receiver would be available by summer 2006. What is the status of this update?
Dish Network Reply
Thank you for your e-mail. The VIP622 receiver does pass any high definition over the air signal through to the television in native format, provided the signal is transmitted in native high definition. We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Joe B.
My Reply
Thanks for the reply,
But your answer did not address my question or the comment made by Dan Minnick. If my question had been passed to Dan Minnick for an answer I am sure it would have been properly addressed. I will attempt to phrase the question as simply as possible.
All of your HD receivers require that the user select a "TV type" (Vip622, Menu 6 - 8 - TV type) which modifies, or scales, the incoming signal to a particular (480i - 480P - 720P- 1080i) resolution, and passes it to the television. The question originally posed to Mr. Minnick was to add an option to the TV type menu that would allow the receiver to pass the signal it receives to the television with no modifications, or quite simply in its native resolution. Hence the term, Native Resolution Pass Through. Any modification, or scaling, would be accomplished by the television and not the HD receiver. When asked, on a previous tech chat in either March or April 2006, if this modification was possible, Mr. Minnick responded that the software changes to accomplish this task would be available by the summer. The context of the answer indicated that he was referring to the summer of 2006.
My question again. What is the status of the implementation of native resolution pass through, in Dish Network HD receivers, that Mr. Minnick indicated would be available by summer of 2006?
Dish Network Reply
Thank you for your e-mail. The display setting should be set to as high a resolution as the television is capable of displaying. The over the air antenna will pass through a high definition signal. This is referred to as Native Resolution Pass Through. An over the air signal, when it is passed through, is not processed by the receiver and simply "passed through" to the television in the format that is being transmitted over the air. This feature has been implemented. We apologize for the confusion, we are always looking for ways to improve our service, and we appreciate your input. We will forward your comments and concerns to the proper department; however, we can not promise this will be implemented. Thank you again for choosing Dish Network and please feel free to contact us again with any future concerns.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Joe B.
My Reply
Unfortunately, we are still on different pages. The question posed to Dan Minnick was concerning native resolution pass through for all signals both SATELLITE and OTA. The implementation of native resolution pass through will allow the television to scale the incoming signal to the native resolution of the set, and relieve the satellite receiver of any scaling responsibilities. Mr. Minnick stated that this update would be available by summer of 2006. What is the status of this update? I am positive if you posed this question to Mr. Minnick you would have the correct answer in less than sixty seconds
Dish Network Reply
Thank you for your e-mail. Your concern regarding native resolution is not particularly a valid concern as most local networks are transmitting up-converted HD signal which is not considered Native HD. Native High Definition Resolution is simply when the program is recorded in 1080i format with Dolby Digital 5.1 encoded; transmitted uninterrupted to the point of reception (your TV). At this point the TV will then be displaying Native Resolution. I must reiterate that most network stations are only transmitting up-converted HD. Due to this, it is physically impossible to transmit to the TV the actual resolution that the program was originally recorded unless by chance the receiver is on the resolution that the program is being transmitted. I would strongly recommend that you connect your off-air antenna to the TV so that it will display the transmissions for you. The only reason to connect this directly to your receiver is for the off-air digital recording capability. Currently, Dish Network broadcasts all of our High Definition programming in MPEG-4, 8-phase shift keying, 1080i format. Unfortunately, due to the lack of true 1080i Native Resolution, some of this programming is up-converted to meet these requirements. This is similarly true for all network afilliates.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Phillip J.
My Reply
There still appears to be a disconnect regarding an answer to the original question. I am the one who originally posed the question regarding native resolution pass through to Mr. Minnick on a previous tech chat. He clearly understood the question and commented that he had been in a discussion with a coworker prior to the tech chat that covered this subject. There was a segment on that particular tech chat, just prior to my question, that reviewed the native resolutions of various televisions and the corresponding settings in Dish Network receivers. There was never any discussion or question relating to OTA HD reception. Considering the answer, and the comments Mr. Minnick made regarding the discussion of this subject with a coworker, it was very clear to him that the question I posed dealt with passing the SATELLITE signal to the television with no scaling by the, in this case VIP622, receiver. All scaling would be accomplished by the television.
Based on the email answers I have received, I would have to conclude that Mr. Minnick's answer to me, and the discussion he had with a coworker, were misguided and totally lacked any foundation. I hope you have copied the various answers to my questions to Mr. Minnick, because he and an unnamed coworker, appear to have the same impressions I do regarding the advantage of implementing native resolution pass through of SATELLITE signals in Dish Network HD receivers. I am sure he would be enlightened by your answers.
I will close with this question. What was Mr. Minnick referring to, when he stated that a software update to implement native resolution pass through would be available by summer 2006?
Dish Network Reply
There was no reply from Dish Network
My Reply
There were two additional attempts made to get a response from Dish Network. The first attempt contained a copy of my last reply prefaced by the statement below.
I submitted the following response, and question, to you on February 20. Unfortunately I have not received a response.
The second attempt consisted of the following message.
The previous message, submitted Feb. 20, has not been responded to. The basic question in my very first message still remains unanswered. As a comparison, I submitted the same question to the August Tech Chat, regarding Mr. Minnicks April Tech Chat answer, and received a direct concise reply as shown below. Rebekah S. had no issues understanding the question, but it appears all other replies have been unable to provide a simple direct answer.
--------------------------------------------------------------------------------------------------------
Question:
During the last tech chat Dan Minnick indicated that native resolution
pass through should be implemented by this summer. Is the implementation of this update on schedule?
Reply:
Thank you for your e-mail. The Tech Forum is correct, we are on schedule for native resolution pass through.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departme...al/index.shtml.
Thanks,
Rebekah S.
Technical E-mail Support
Dish Network
Dish Network Reply
I have been waiting since March 13, 2007 for their reply.
It was my original intent to post the result of those discussions but I became so frustrated with the answers I was receiving that I lost interest. Recently another member sent me a private message inquiring about the progress of the discussions. It was then that I decided to post all of the correspondence exchanged between tech support and myself, so that all members would have access to this information. For some it may be a long read, and I warn you that I become so frustrated, and it may have shown in my last full message, that I contemplated cancelling my dish network account.
All of the information below was copied and pasted from the original emails.
Question
During the April 2006 Tech chat Dan Minnick indicated that a software update to offer native resolution pass through on the Vip622 receiver would be available by summer 2006. What is the status of this update?
Dish Network Reply
Thank you for your e-mail. The VIP622 receiver does pass any high definition over the air signal through to the television in native format, provided the signal is transmitted in native high definition. We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Joe B.
My Reply
Thanks for the reply,
But your answer did not address my question or the comment made by Dan Minnick. If my question had been passed to Dan Minnick for an answer I am sure it would have been properly addressed. I will attempt to phrase the question as simply as possible.
All of your HD receivers require that the user select a "TV type" (Vip622, Menu 6 - 8 - TV type) which modifies, or scales, the incoming signal to a particular (480i - 480P - 720P- 1080i) resolution, and passes it to the television. The question originally posed to Mr. Minnick was to add an option to the TV type menu that would allow the receiver to pass the signal it receives to the television with no modifications, or quite simply in its native resolution. Hence the term, Native Resolution Pass Through. Any modification, or scaling, would be accomplished by the television and not the HD receiver. When asked, on a previous tech chat in either March or April 2006, if this modification was possible, Mr. Minnick responded that the software changes to accomplish this task would be available by the summer. The context of the answer indicated that he was referring to the summer of 2006.
My question again. What is the status of the implementation of native resolution pass through, in Dish Network HD receivers, that Mr. Minnick indicated would be available by summer of 2006?
Dish Network Reply
Thank you for your e-mail. The display setting should be set to as high a resolution as the television is capable of displaying. The over the air antenna will pass through a high definition signal. This is referred to as Native Resolution Pass Through. An over the air signal, when it is passed through, is not processed by the receiver and simply "passed through" to the television in the format that is being transmitted over the air. This feature has been implemented. We apologize for the confusion, we are always looking for ways to improve our service, and we appreciate your input. We will forward your comments and concerns to the proper department; however, we can not promise this will be implemented. Thank you again for choosing Dish Network and please feel free to contact us again with any future concerns.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Joe B.
My Reply
Unfortunately, we are still on different pages. The question posed to Dan Minnick was concerning native resolution pass through for all signals both SATELLITE and OTA. The implementation of native resolution pass through will allow the television to scale the incoming signal to the native resolution of the set, and relieve the satellite receiver of any scaling responsibilities. Mr. Minnick stated that this update would be available by summer of 2006. What is the status of this update? I am positive if you posed this question to Mr. Minnick you would have the correct answer in less than sixty seconds
Dish Network Reply
Thank you for your e-mail. Your concern regarding native resolution is not particularly a valid concern as most local networks are transmitting up-converted HD signal which is not considered Native HD. Native High Definition Resolution is simply when the program is recorded in 1080i format with Dolby Digital 5.1 encoded; transmitted uninterrupted to the point of reception (your TV). At this point the TV will then be displaying Native Resolution. I must reiterate that most network stations are only transmitting up-converted HD. Due to this, it is physically impossible to transmit to the TV the actual resolution that the program was originally recorded unless by chance the receiver is on the resolution that the program is being transmitted. I would strongly recommend that you connect your off-air antenna to the TV so that it will display the transmissions for you. The only reason to connect this directly to your receiver is for the off-air digital recording capability. Currently, Dish Network broadcasts all of our High Definition programming in MPEG-4, 8-phase shift keying, 1080i format. Unfortunately, due to the lack of true 1080i Native Resolution, some of this programming is up-converted to meet these requirements. This is similarly true for all network afilliates.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Phillip J.
My Reply
There still appears to be a disconnect regarding an answer to the original question. I am the one who originally posed the question regarding native resolution pass through to Mr. Minnick on a previous tech chat. He clearly understood the question and commented that he had been in a discussion with a coworker prior to the tech chat that covered this subject. There was a segment on that particular tech chat, just prior to my question, that reviewed the native resolutions of various televisions and the corresponding settings in Dish Network receivers. There was never any discussion or question relating to OTA HD reception. Considering the answer, and the comments Mr. Minnick made regarding the discussion of this subject with a coworker, it was very clear to him that the question I posed dealt with passing the SATELLITE signal to the television with no scaling by the, in this case VIP622, receiver. All scaling would be accomplished by the television.
Based on the email answers I have received, I would have to conclude that Mr. Minnick's answer to me, and the discussion he had with a coworker, were misguided and totally lacked any foundation. I hope you have copied the various answers to my questions to Mr. Minnick, because he and an unnamed coworker, appear to have the same impressions I do regarding the advantage of implementing native resolution pass through of SATELLITE signals in Dish Network HD receivers. I am sure he would be enlightened by your answers.
I will close with this question. What was Mr. Minnick referring to, when he stated that a software update to implement native resolution pass through would be available by summer 2006?
Dish Network Reply
There was no reply from Dish Network
My Reply
There were two additional attempts made to get a response from Dish Network. The first attempt contained a copy of my last reply prefaced by the statement below.
I submitted the following response, and question, to you on February 20. Unfortunately I have not received a response.
The second attempt consisted of the following message.
The previous message, submitted Feb. 20, has not been responded to. The basic question in my very first message still remains unanswered. As a comparison, I submitted the same question to the August Tech Chat, regarding Mr. Minnicks April Tech Chat answer, and received a direct concise reply as shown below. Rebekah S. had no issues understanding the question, but it appears all other replies have been unable to provide a simple direct answer.
--------------------------------------------------------------------------------------------------------
Question:
During the last tech chat Dan Minnick indicated that native resolution
pass through should be implemented by this summer. Is the implementation of this update on schedule?
Reply:
Thank you for your e-mail. The Tech Forum is correct, we are on schedule for native resolution pass through.
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departme...al/index.shtml.
Thanks,
Rebekah S.
Technical E-mail Support
Dish Network
Dish Network Reply
I have been waiting since March 13, 2007 for their reply.
23 Replies
·
5001 views
Staff member
HERE TO HELP YOU!
Hard getting used to the new younger Gibbs, Mark Harmons son had the right look but I understand he didn't want the role.
Still I'm enjoying, pretty good job with Franks.
Still I'm enjoying, pretty good job with Franks.
63 Replies
·
4173 views
Mark Harmon is coming back as Gibbs in Origins, for the full season. Just saw, Dinozzo too, on NCIS . That will be an interesting writing project.
deadline.com
Mark Harmon Returning To 'NCIS: Origins' As Gibbs For Season 3
Mark Harmon is returning to NCIS: Origins for a season-long arc.
deadline.com
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
136 Replies
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1296 views
College Football Playoff nears agreement on 24-team expansion that could end title games
The College Football Playoff field is about to get much more crowded as the conferences near a deal to double the size of the field to 24 teams starting next year
www.cbssports.com
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68492 Replies
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2670143 views
Pub Member / Supporter
Lifetime Supporter
Can't help but wonder if a worker overlooked checking the harness. I rarely ride a roller coaster anymore but when I do I check the harness myself pretty aggressively.
Can't imagine what the son is going through.
www.dailymail.com
Can't imagine what the son is going through.
Dad levitated and bled then fell to his death from coaster
Eyewitnesses have shared fresh details of the horrific accident that happened at Six Flags Over Georgia on Monday afternoon.
24 Replies
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191 views
Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?
Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…
bgtsafari.com
Had no idea there were that many redundancies built into those restraints.Could B&M’s Patent on the “Clamshell” Ride Restraint Design Offer Clues as to What Happened on Goliath at Six Flags Over Georgia?
Incredibly sad news out of Six Flags Over Georgia as it’s being reported one man was killed after being ejected from Goliath, the B&M hyper coaster. Many news outlets have posted pictures of pe…
It makes sense, however, I would want more types of restraints, so if one doesn't work, the other does ... the restraints coming over the shoulder I would have expected ... with a Seat belt as last resort.
Fwiw, I inquired with what they use on Coasters at Cedar Point, various Coasters, different restraints according to what the car and track requires ...
NONE of the Coasters at CP use THAT particular system
I'm glad to see ...
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
108 Replies
·
1554 views
Y
Browns lose a close one with... The Jets. That is a classic Browns loss (granted, any loss is a classic one it seems). 49'ers, Vikings, and Chiefs remain undefeated. The AFC north have a three way tie at 3-2 for second place.
A big win for the Patriots, and they are now 3-2.
Browns lose a close one with... The Jets. That is a classic Browns loss (granted, any loss is a classic one it seems). 49'ers, Vikings, and Chiefs remain undefeated. The AFC north have a three way tie at 3-2 for second place.
Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
www.nbcsports.com
M
Hopefully nowhere near a microphone.Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
Pub Member / Supporter
Lifetime Supporter
Wasn't exactly sure where to post this. Just had a customer come in inquiring about internet. He has HughesNet and had heard good things about mine. He asked if we provided email addresses and it kinda caught me off guard. I said he should be able to keep whatever email he had been using....my sister in law is still using a BellSouth email addy and they haven't been around here for many years. He said he had gotten a letter from HughesNet stating that they had until Nov 16th to save, move, forward, whatever, their Hughesnet emails because they would lose them after that date.
I have never heard of a company simply mass-deleting email accounts (the customer still has his HughesNet service). From what I understand, in the past, the company who was ditching their email service simply sold the customer base to a company like Google.
Anyone else getting this letter. He said he would show it to me tomorrow when I go out there and set up his internet.
I have never heard of a company simply mass-deleting email accounts (the customer still has his HughesNet service). From what I understand, in the past, the company who was ditching their email service simply sold the customer base to a company like Google.
Anyone else getting this letter. He said he would show it to me tomorrow when I go out there and set up his internet.
6 Replies
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91 views
Still the same number of years, just more Sunsets…Wouldn't we then die of old age sooner?
Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
2130 Replies
·
214632 views
Tony as the director.
Would you rather have LaRoche ???Tony as the director.
OTHER Mini Multiswitch
I just received 6 receiver 2 port mini Multiswitch and it work great, no external power need it, and you can connect 6 receiver instead of 4 on most Mini Multiswitches... If anyone is interested in where they can get one PM me....
3 Replies
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57 views
Supporting Founder
Lifetime Supporter
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
761 Replies
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166969 views
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
524 Replies
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17858 views
I have been optimizing the site the past few days... and got us here now. We are rocking now!
We are rocking now!
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.