2 4k joeys, both die at same time...

[brad1138]

<div class="bbWrapper">Both my 4k joeys stopped putting out any video this morning. The hopper works fine, but when I hard reboot the joeys, they come up with a &quot;bootstrap recovery error&quot; and after a minute lose all video out...<br /> <br /> I unplugged the coax in to isolate them from my hopper, and they do the same thing. A joey, when not connected to a hopper, should at least boot up to a screen and say &quot; searching for hopper&quot;.<br /> <br /> I tried installing a new 4k joey, and it wouldn&#039;t download SW, kept rebooting after a few minutes of trying.<br /> <br /> It has to be 1 of 2 things. Either a software update killed my 4k joeys, or the Hopper somehow did, even though it is working fine.<br /> <br /> Anyone else having this problem?</div>

 

[rsmith7]

<div class="bbWrapper">Make sure your H3 has version 336 software. I experience a broken 4k joey after the December H3 software update. Go to menu, settings, diagnostics, then tools. You may se an option for software update. This will get you 336 with I believe is a beta version. It also fixes the external hard drive issue I was experiencing.</div>

 

[Partysox]

<div class="bbWrapper"><blockquote data-attributes="member: 10681" data-quote="rsmith7" data-source="post: 4014418" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/xen/goto/post?id=4014418" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-4014418">rsmith7 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Make sure your H3 has version 336 software. I experience a broken 4k joey after the December H3 software update. Go to menu, settings, diagnostics, then tools. You may se an option for software update. This will get you 336 with I believe is a beta version. It also fixes the external hard drive issue I was experiencing. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>U336 is not a beta version it is just an update that gives you the Accessibility option and can fix EHD problems and might fix a joey problem.....</div>

 

[avion]

<div class="bbWrapper">Interesting. I see the option for software upgrade but when I choose it, it goes through the motions and reboots but at the end I end up with version 334 as before.</div>

 

[brad1138]

<div class="bbWrapper">I have 334 also</div>

 

[Partysox]

<div class="bbWrapper"><blockquote data-attributes="member: 75842" data-quote="avion" data-source="post: 4014440" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/xen/goto/post?id=4014440" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-4014440">avion said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Interesting. I see the option for software upgrade but when I choose it, it goes through the motions and reboots but at the end I end up with version 334 as before. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>When it reboots do not turn your receiver on leave it off and leave your tv on and wait, it should start downloading shortly.....</div>

 

[rsmith7]

<div class="bbWrapper"><blockquote data-attributes="member: 197586" data-quote="partysox" data-source="post: 4014437" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/xen/goto/post?id=4014437" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-4014437">partysox said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> U336 is not a beta version it is just an update that gives you the Accessibility option and can fix EHD problems and might fix a joey problem..... </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Thanks for clarifying my original post. The 336 version took two tries before finally installing.</div>

 

[JS_racer]

<div class="bbWrapper">i had to remove remotes, think the 40, but did the 50 also. (had 40,50,52 paired) then the download worked great. would reboot before during the download. got about 1/5th downloaded then rebooted.<br /> <br /> just keep the tv on to watch the progress, but let it do its thing. <br /> went quite quickly after removing all but the 52 remote. rebooted for 30 minutes before removing the remote.<br /> <br /> this worked for me to get my ehd and 336, hope this helps.</div>

 

[DWS44]

<div class="bbWrapper"><blockquote data-attributes="member: 75842" data-quote="avion" data-source="post: 4014440" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/xen/goto/post?id=4014440" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-4014440">avion said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Interesting. I see the option for software upgrade but when I choose it, it goes through the motions and reboots but at the end I end up with version 334 as before. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Worst case, now that you&#039;ve initiated the update, it will likely complete the update on its own during its next nightly reboot cycle.</div>

 

[avion]

<div class="bbWrapper"><blockquote data-attributes="member: 4235" data-quote="DWS44" data-source="post: 4014518" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/xen/goto/post?id=4014518" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-4014518">DWS44 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Worst case, now that you&#039;ve initiated the update, it will likely complete the update on its own during its next nightly reboot cycle. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> It did indeed. I just checked and I have 336 and my EHD is visible again at long last.</div>

 

[avion]

<div class="bbWrapper">I hope that 336 fixed brad1138&#039;s issue with the 4K Joeys.</div>

 

[brad1138]

<div class="bbWrapper"><blockquote data-attributes="member: 75842" data-quote="avion" data-source="post: 4014687" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/xen/goto/post?id=4014687" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-4014687">avion said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I hope that 336 fixed brad1138&#039;s issue with the 4K Joeys. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Nope... After getting 336 in hopper, the joeys didn&#039;t reset, but sat on recovery screen forever.... Looks like I have to replace my Hopper and both joeys...</div>

 

[brad1138]

<div class="bbWrapper">I replaced the Hopper, initial software DL was 334 FWTW. Afterwards the 4k joeys progressed through &quot;boot recovery&quot; as they should and everything is working fine.</div>