2 Hopper 1 Joey problem (1 Viewer)

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radiator65

SatelliteGuys Family
Jan 12, 2007
117
0
Mississippi
My install was last Tuesday. All was great and I could use my Joey to see either Hopper. Thursday we tried to use the Joey and it would only see the Hopper in the living room. If I link the Joey to the Hopper in the bedroom, I can see the DVR programs and the guide to the bedroom but if I try to select a DVRed program I get error 00 and if I go to live tv the Joey resets. If I link to the Hopper in the living room the Joey resets but then it works fine. I talked with my installer and he said it is due to a software update. Do I need a new Joey, a rewiring, or is in indeed due to a software update?

Thanks
 
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king3pj

SatelliteGuys Master
Lifetime Supporter
Jun 7, 2009
9,469
1,730
Michigan
Something is wrong. You should be able to switch which hopper you joey is linked to very easily in the menu. We have been switching ours as needed ever since we got it installed on Sunday.
 

CulpeperUplink

SatelliteGuys Guru
Jan 1, 2012
123
0
Culpeper,VA
Menu
Settings
Network setup
Wholehome
Then just select the hopper you want
Save

I like the custom naming I don't really have a living or family room. It more hers and his hopper:)

Sent from my iPhone using SatelliteGuys
 

satjay

SatelliteGuys Master
Pub Member / Supporter
Jun 30, 2005
12,653
817
Michigan
Menu
Settings
Network setup
Wholehome
Then just select the hopper you want
Save

I like the custom naming I don't really have a living or family room. It more hers and his hopper:)

Sent from my iPhone using SatelliteGuys

Thanks! Except I am only seeing one of my two hoppers :(
 

king3pj

SatelliteGuys Master
Lifetime Supporter
Jun 7, 2009
9,469
1,730
Michigan
Not good. With the duo node you should be able to see both hoppers. This might become more of an issue for you when the hoppers are integrated. I don't know all the technical details here but if the joeys can't see both hoppers that makes me think the hoppers might not be able to see each other either.
 

satjay

SatelliteGuys Master
Pub Member / Supporter
Jun 30, 2005
12,653
817
Michigan
:mad: Great I think I have a big problem I was having issues with my two hopper set up where I was not able to pick up a sat signal. He tried to replace the duo node and was not working and put up two single nodes with two dishes, ugh!!
 

sparc

SatelliteGuys Pro
Jul 24, 2006
1,721
13
:mad: Great I think I have a big problem I was having issues with my two hopper set up where I was not able to pick up a sat signal. He tried to replace the duo node and was not working and put up two single nodes with two dishes, ugh!!

two solo nodes would place your hoppers on separate moca networks. As far as i can tell, it's not a dish approved method of install to use two solo nodes for a two hopper system..
 

CulpeperUplink

SatelliteGuys Guru
Jan 1, 2012
123
0
Culpeper,VA
Wow that does seam a little backwoods using two single nodes and two dishes. Were they planning to come back? You need the duo node for hopper integration when it is turned on.

Sent from my iPhone using SatelliteGuys
 
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navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
52,281
17,258
Northern VA
Yeah, I think you need somebody other than the original tech.

The learning curve seems to be a little steeper for some.
 

satjay

SatelliteGuys Master
Pub Member / Supporter
Jun 30, 2005
12,653
817
Michigan
Yeah, I think you need somebody other than the original tech.

The learning curve seems to be a little steeper for some.

Field service manager is coming, I was totally surprised when the tech said he put up two dishes, I originally had signal problems/loseing picture and sat signals. his reasoning was that one hopper was sucking out the signal from the other hopper thus that's why I had lost my satellite signal according to him..am I the only one that had loseing sat signals with a two hopper/one Joey set up
 
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