4k channel issue - White line on far right side of screen

dstorm

dstorm

Thread Starter
Member
Nov 6, 2019
5
8
Salt Lake City
Just upgraded to the Genie 2, enjoying 4k content for the first time. Yesterday I noticed on all the 4k dedicated channels 104 thru 108, regardless of content a thin, bright white line would appear on the far right side of the screen. It doesn't appear on any other channels or when I stream 4k content via another source. My television is a Sony X90J and when tuned to these dedicated Directv 4k channels you cannot adjust the television display settings for overscan, etc.

Curious if anybody else on the forum with 4k has noticed these white lines or had to deal with this issue?

20210918 162717
20210918 162823
20210918 162826
 
dstorm

dstorm

Thread Starter
Member
Nov 6, 2019
5
8
Salt Lake City
Thanks for the replies - for anybody researching this issue in the future, I called Sony today and they were able to resolve the issue by resetting my HDMI input setting to 'enhanced'. Line gone!
 
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Don in CT

Don in CT

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Dec 4, 2013
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Thanks for the replies - for anybody researching this issue in the future, I called Sony today and they were able to resolve the issue by resetting my HDMI input setting to 'enhanced'. Line gone!
Underscan issue?
 
Jimbo

Jimbo

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Thanks for the replies - for anybody researching this issue in the future, I called Sony today and they were able to resolve the issue by resetting my HDMI input setting to 'enhanced'. Line gone!
They did it, or they told you how to do it ?
How do they have control over your TV ?
 
JohnL

JohnL

Pub Member / Supporter
Sep 23, 2003
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Spencerport, NY
Just upgraded to the Genie 2, enjoying 4k content for the first time. Yesterday I noticed on all the 4k dedicated channels 104 thru 108, regardless of content a thin, bright white line would appear on the far right side of the screen. It doesn't appear on any other channels or when I stream 4k content via another source. My television is a Sony X90J and when tuned to these dedicated Directv 4k channels you cannot adjust the television display settings for overscan, etc.

Curious if anybody else on the forum with 4k has noticed these white lines or had to deal with this issue?

View attachment 153746 View attachment 153747 View attachment 153748
Looks like "Overscan" to me. All TV signals have a specific frame and usually each TV displays a picture slightly less than the complete transmitted frame so you don't see any imperfections at the edge of the picture as not all cameras and signal processing are completely accurate where the actual end of the far edges of the frame is.

Many newer Televisions are great at displaying right to the very edge of the transmitted frame so you see "EVERYTHING" in the transmitted frame, even errors from the Camera or the signal processing. Usually you can adjust the Overscan in your TV's settings (to display slightly less than the Transmitted frame so you don't see any of these frame errors) although in some TV's it is hidden deep in the menus, or in a Special hidden Menu only for Technicians.

John
 
vazhog

vazhog

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Feb 22, 2014
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United States
They did it, or they told you how to do it ?
How do they have control over your TV ?
On the TV go to setting --Look for Inputs --Select HDMI --then you will see Choices for Each HDMI TV input. Select Enhanced (in my Case HDMI-3 )
 
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Jimbo

Jimbo

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Jul 14, 2005
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NW Ohio - Buckeye Country
On the TV go to setting --Look for Inputs --Select HDMI --then you will see Choices for Each HDMI TV input. Select Enhanced (in my Case HDMI-3 )
I couldn't find it, but its in there somewhere I'm sure.

edit:
I dug a bit further and found the settings :)
 
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S

steveprs

New Member
Oct 21, 2021
1
0
Houston, texas
I have a 77 A80J Sony and see this white line intermittently as well on the 4k DTV channels. I have set my HDMI input to "enhanced" and it doesn't seem to do much. They white line will go away sometimes after a while though. I can see it now on channel 105 with the Browns and Broncos game.
 
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