625 Fubar

[Neutron]

Has anyone else experienced this on the 625?

For some reason tonight, our 625 will no longer sync with any satellite.

We get 110, 119, and 129. I do a switch check to try to see what's going on and Input 1 will do 38 tests, and Input 2 will do nothing.

Our 211 is still working just fine, the check switch on it went fine.

 

[KE4EST]

Try completely clearing the swith matrix and then do the test again. If that don't work, check all of your connections associated with the 625. As I am sure you know, but it is late and you probly don't want to run outside. Sometimes just unscrewing and re connecting the connectors works.

 

[Neutron]

I did all of that.

I just called DISH to see about getting a tech out there and the tech support lady only wants to send me a new seperator. Even though we are leasing and we have the protection plan, sending a tech out will cost me $29, which I don't agree with.

 

[RandallA]

Swap receivers and run check switch on both. If the problem moves with the receiver, then it could be the separator or the receiver. If it doesn't then you have a bad cable or connector somewhere on that line.

 

[rcdallas]

I went on a service call the other day where I found a stinger just a hair too long which was causing 1 of 38.

Do as the others say and see if it follows location.

You can also check to see if there's voltage at the back of the sat in ports.

 

[boba]

DHPP does have a $29.99 service call charge.

 

[Neutron]

Well, the new DPP Seperator didn't fix it.

I called DISH and they are overnighting me a new 625. I told the tech on the phone what the error was and she immediately said it was the receiver.

Tuner 1 will go through 38 tests, but comes back reception on all three satellites. Tuner 2 says Reception problem, and is only wanting to see 119 but says it has a problem.

 

[Neutron]

The new 625 didn't fix it.

I had a tech out at our house yesterday and he found that it was a bad diplexor in our attic that was installed when we originally had DISH installed in July.