$7 Charge for Genie 2 (2 Viewers)

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Hideftv

SatelliteGuys Family
Sep 29, 2009
75
10
WV
Is anyone being charged a $7.00 fee for the Genie 2 HR17? I have had 3 clients and the HR17 since the HR-17 came out. I have been charge three $7 TV Access Fees with a $7 credit for the first TV. I received an email today from AT&T “Your DirecTV Order Details”. I haven’t ordered anything. It shows they are charging a prorated charge for an additional TV Access Fee and an additional TV Access Charge.

I called and the rep said I have 4 receivers a Genie 2 and 3 clients, which I do. They never charged a TV Access Fee for the Genie 2 before. So now they are adding a $7 charge for the Genie 2. Has this changed? He wouldn’t let me talk to a supervisor and said no one was in customer loyalty.
 
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Hideftv

SatelliteGuys Family
Sep 29, 2009
75
10
WV
I told him several times the Genie 2 does not have video outputs.

It actually shows on that the will be charging 4 TV Access Fees on my account plus a prorated charge for the first month from June 1 to the normal billing date.
 
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