$7 Charge for Genie 2

[Hideftv]

Is anyone being charged a $7.00 fee for the Genie 2 HR17? I have had 3 clients and the HR17 since the HR-17 came out. I have been charge three $7 TV Access Fees with a $7 credit for the first TV. I received an email today from AT&T “Your DirecTV Order Details”. I haven’t ordered anything. It shows they are charging a prorated charge for an additional TV Access Fee and an additional TV Access Charge.

I called and the rep said I have 4 receivers a Genie 2 and 3 clients, which I do. They never charged a TV Access Fee for the Genie 2 before. So now they are adding a $7 charge for the Genie 2. Has this changed? He wouldn’t let me talk to a supervisor and said no one was in customer loyalty.

 

[Joe The Dragon]

should of asked the rep why does the Genie 2 not have an hdmi port to hook an tv to it.

 

[Claude Greiner]

I would wait till the actual bill comes in the mail before you call some stupid CSR and try to argue with them.

Without an actual bill showing the charges, your likely wasting your time for nothing

 

[Hideftv]

I told him several times the Genie 2 does not have video outputs.

It actually shows on that the will be charging 4 TV Access Fees on my account plus a prorated charge for the first month from June 1 to the normal billing date.