722 help.

[trunks926]

I have a customer that keeps having problems with their 722. They say it loses signal (015 screen) and its only that receiver, they have a 625 and a 322 as well.
They do have good signal and the switch for the 1000+ has just been replaced about 3 months ago. One thing I noticed is that they are standing the receiver up vertically, could that be what's wrong? I also replaced all the small parts separator diplexer etc

 

[garys]

Standing on end covers the vents. This will cause overheating and loss of signal.

 

[stimpson]

Do they have OTA hooked up?

 

[bouser]

If it's using a card, I bet the card is not pushed in all the way, or it's loose in the slot. With the receiver on itls end the card may have a tendency to wiggle slightly out of its socket. Also, the coax leading into the receiver may be loose or not making a good connection, either at the receiver or the switch. Try replacing the coax with a new RG6 and professionally installed connectors. One last thing to try, connect the 722 to the switch port of the 625 and see what happens.

 

[pabeader]

I bet they have the 'background' tuner tuned to a weak OTA channel. When it loses signal the stupid receiver pops up the 015 screen. this is a known issue which is being worked on.

 

[stimpson]

I bet they have the 'background' tuner tuned to a weak OTA channel. When it loses signal the stupid receiver pops up the 015 screen. this is a known issue which is being worked on.

That's what I getting at as well.

 

[lparsons21]

Aha! That probably explains why my 722k was nuts last night. I had an OTA and 2 SAT events scheduled to record, but the signal on the OTA was flakey as heck and I didn't notice it until a bit later.

But it missed recording the 2nd Torchwood (blank screen) and I had gone into PIP and it wouldn't come out. I stopped all recording and reset and things were OK from then on.

 

[Ozma]

Vertical is bad, 722's run hot, the vents will be blocked.

Look at the cooling thread on this forum (Average 622/722 Temperature thread, Is your's Hot?).

Check the diagnostic/counters screen for the max/min/average HDD temps.

I have a customer that keeps having problems with their 722. They say it loses signal (015 screen) and its only that receiver, they have a 625 and a 322 as well.
They do have good signal and the switch for the 1000+ has just been replaced about 3 months ago. One thing I noticed is that they are standing the receiver up vertically, could that be what's wrong? I also replaced all the small parts separator diplexer etc

 

[Jim5506]

Vertical can work, put the left end up and support the right end with 1 inch small blocks, actually might work almost as well as a fan.

 

[trunks926]

thanks to all who responded, sorry I did not have time to answer your questions. I ended up replacing the receiver ( and laying it flat lol) after reading some of your comments. They did not have OTA or a card btw. Thanks again.