722 Losing video but still recording

[voripteth]

I've never had the PIP or swap buttons fix the situation for me. Oddly enough the recordings in progress seem to work just fine. That is, after rebooting the system later.

I urge anyone seeing this problem to write dish about it. That is the only way to give them a sense of urgency that it really needs to be fixed.

 

[voripteth]

I wrote Dish again that the situation is still hasn't been resolved. They responded asking me to pay $15 for shipping and sign up for the $6 per month Service Plan.

I really don't see how sending me a refurb DVR will fix their software bug. I'm more than a little annoyed that I'm being asked to pay to fix a bug they introduced.

 

[gdarwin]

I have got plenty of refurb replacements. Go for it, the problem might be fixed.

Backup to a EHD anything you want to save.

 

[voripteth]

I'm not happy but I'll be doing just that. I got an email response from my latest email saying they'll pass on my comments but they'll be sticking it to me anyway. :rant:

I guess replacing the DVR every few years isn't a bad plan anyway.

 

[voripteth]

Chalk one up for Dish Service. They shipped me a new DVR (after signing up for the monthly service plan) which fixed my the drift problem and black screen. I won't be 100% sure the black screen is fix until at least a week goes by without seeing it happen but I'm hopeful.