Account info

[Izzy_Asper_Sucks]

Anyone know how sticky D* CSRs are when calling in with only partial account info. Will they let me change account info with only my access card # and credit card #? Any thoughts would be appreciated.

 

[Tonedeaf]

Usually all you need is your Name and the phone number the account is under.

 

[Izzy_Asper_Sucks]

I don't know the phone number used to create the account...?

 

[Tonedeaf]

Best bet is to just call and see what you can do.

 

[Mr Tony]

He's in Canada so that might be part of the issue

(and I still like that user name.

 

[Izzy_Asper_Sucks]

Thanks Iceburg, I appreciate someone who appreciates my sense of humor... If any other members have any thoughts on this I sure would appreciate it, If I can't get my account info I've got a brand new HR10 that I can't activate...since now I find out that D* won't activate new equipment on new accounts without being purchased from a D* store.

 

[crunkrock]

they will too.. just as long as its a new access card number. And its just the First and last name and the number on the account they verify.

 

[Izzy_Asper_Sucks]

Which number on the account? will they verify with and access card number instead of a phone number?

 

[Spin]

I don't know about yours but my credit card references the account number on the charge.

 

[Izzy_Asper_Sucks]

Mine just shows diretv service then an 800 number.

 

[gbertler]

I think you might be able to check online if you have access. Sign in, and under Profile, I think it lists your number.

 

[Izzy_Asper_Sucks]

That takes me back to my original problem. The only info I have regarding my account is Name, Access card # and Credit Card #, therefore I cannot sign in to directv.com because I would need either phone# or SSN, both of which I don't have.....