Android App Not Working?

JSheridan

JSheridan

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My android app hasn't been working all afternoon today. Our Dish Online account works fine on the laptop but when I run the droid app it takes a long time logging in and then it hangs on a screen that says 'Getting receivers'. I've re-booted the phone, re-installed the app and tried it using 3G and WiFi and it still doesn't work. Anybody else having problems today? Thanks.
 
MattG@DISH

MattG@DISH

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Dec 30, 2010
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From your home screen go to Settings > Developer Options and ensure “Do Not Keep activities” is unchecked.
 
JSheridan

JSheridan

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From your home screen go to Settings > Developer Options and ensure “Do Not Keep activities” is unchecked.

There is not a >Developer Options from the settings menu but there is a Settings>Applications>Development but no option like you mentioned.

We tried with a family member's droid phone and another's droid tablet and they all did the same thing. I use Dish Online often and it almost always worked good until today.

Any other ideas?

Thanks Matt.
 
Last edited:
agarrett22

agarrett22

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May 13, 2010
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Terre haute, IN
My android app hasn't been working all afternoon today. Our Dish Online account works fine on the laptop but when I run the droid app it takes a long time logging in and then it hangs on a screen that says 'Getting receivers'. I've re-booted the phone, re-installed the app and tried it using 3G and WiFi and it still doesn't work. Anybody else having problems today? Thanks.

Having the same use on my gs3

Sent from my SAMSUNG Galaxy S3 using SatelliteGuys
 
JSheridan

JSheridan

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Having the same use on my gs3

Sent from my SAMSUNG Galaxy S3 using SatelliteGuys

I'm guessing you meant 'the same issue' and if so, Thank You. Now we can hope Dish figures it out and fixes it quickly and I can quit troubleshooting on this end.
 
agarrett22

agarrett22

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May 13, 2010
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I'm guessing you meant 'the same issue' and if so, Thank You. Now we can hope Dish figures it out and fixes it quickly and I can quit troubleshooting on this end.

Sorry, darn auto correct pulled one on me again

Sent from my SAMSUNG Galaxy S3 using SatelliteGuys
 
B

Bill Millar

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Sep 8, 2003
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I have a Galaxy II and Dish network Apps are working fine on my phone. I quess you are talking about using the phone as a remote control and TV guide information.
 
lucky86

lucky86

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There was an issue that started last night affecting some accounts apparently, and it was causing dvr contents not to load, among other things. It was affecting my DRA but not dishonline.com. It sounds like he's still having the issue and I'd recommend letting dish know and one of their reps can escalate the issue to the right people since this isn't affecting everyone.
 
JSheridan

JSheridan

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I have a Galaxy II and Dish network Apps are working fine on my phone. I quess you are talking about using the phone as a remote control and TV guide information.

When I run the droid app it takes a long time logging in and then it hangs on a screen that says 'Getting receivers'. Eventually it gives a timeout message. That's it. No menus or anything else works at this point. The only thing you can do is quit out and kill the app.
 
lucky86

lucky86

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When I run the droid app it takes a long time logging in and then it hangs on a screen that says 'Getting receivers'. Eventually it gives a timeout message. That's it. No menus or anything else works at this point. The only thing you can do is quit out and kill the app.

What version of the app are you running?
 
JSheridan

JSheridan

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What version of the app are you running?

The latest from the Google Play store, I think it's dated Aug 2012. I just provided the receiver ID and account number so we'll see what happens.

Got to get to work... Thanks.
 
L

lawman1627

SatelliteGuys Guru
Apr 25, 2004
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Rochester, NY
Had same issue last night using my android phone. Just tried it now and it still doesn't work, hangs then times out.

Sent from my DROID BIONIC using Tapatalk
 

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