Well I dropped Dish 6/23. You can search back if you really need to know. Typical reasons: receiver fees, unwillingness to correct an improper install at day 92, etc. So I switched to D*.
Well one person keeps going into the D* forum saying that "I will never go back to D*, because they charged an unreturned receiver fee." Well this problem is not unique to D* and needs to be addressed by both.
Story:
On 6/23 I cancelled after 12 years of "I see you're one of our best customers". Was told I needed to return one of my 622's and a 211. Woah, wait a minute. I own that 211. So I sent a copy of the receipt directly to the CEO offices, and of course CC'd Jim and Charlie. I received a phone call within an hour saying, "That is one of the clearest receipts we have ever seen." I will change that immediately.
Received my box and immediately sent the 622 and received a verification from Dish. Fast forward about 3 weeks. I start getting phone calls and visits from UPS saying "we're here to pick up a box for Dish Network". I told them I had nothing to return and they cancelled the calls. I immediately called Dish and they again said, your account is closed in good standing, and you don't owe us anything.
A couple days later I start receiving automated calls saying your credit card is about to be charged if you don't send back the receiver. Again I call and they say "Don't worry, you don't owe us anything".
Fast forward again to 8/30 and I get the nasty green bill saying we are charging you on 9/13 for not returning this receiver. Again I call, give them all the dates of my calls, e-mails, receipts, etc. and ask why I'm being charged $200 plus tax for this receiver. They found all of the notes, operator ID's matched my conversations, including the executive offices, etc. Oh, we'll reverse the charge and make a permanent note to your account since the executive offices were involved.
I have a feeling this will not be the end of it. So using the poster's logic, I guess I should never consider returning to Dish. If they get their act together and start being customer friendly like they used to be, I would have no problem coming back.
S~
Well one person keeps going into the D* forum saying that "I will never go back to D*, because they charged an unreturned receiver fee." Well this problem is not unique to D* and needs to be addressed by both.
Story:
On 6/23 I cancelled after 12 years of "I see you're one of our best customers". Was told I needed to return one of my 622's and a 211. Woah, wait a minute. I own that 211. So I sent a copy of the receipt directly to the CEO offices, and of course CC'd Jim and Charlie. I received a phone call within an hour saying, "That is one of the clearest receipts we have ever seen." I will change that immediately.
Received my box and immediately sent the 622 and received a verification from Dish. Fast forward about 3 weeks. I start getting phone calls and visits from UPS saying "we're here to pick up a box for Dish Network". I told them I had nothing to return and they cancelled the calls. I immediately called Dish and they again said, your account is closed in good standing, and you don't owe us anything.
A couple days later I start receiving automated calls saying your credit card is about to be charged if you don't send back the receiver. Again I call and they say "Don't worry, you don't owe us anything".
Fast forward again to 8/30 and I get the nasty green bill saying we are charging you on 9/13 for not returning this receiver. Again I call, give them all the dates of my calls, e-mails, receipts, etc. and ask why I'm being charged $200 plus tax for this receiver. They found all of the notes, operator ID's matched my conversations, including the executive offices, etc. Oh, we'll reverse the charge and make a permanent note to your account since the executive offices were involved.
I have a feeling this will not be the end of it. So using the poster's logic, I guess I should never consider returning to Dish. If they get their act together and start being customer friendly like they used to be, I would have no problem coming back.
S~
