Our office after 4 years of being a subcontractor, received a call from the state DNSC office that they are eliminating sub's due to not enough dnsc corporate jobs versus the corporate staff they carry. So, he basically said most or all sub's would be eliminated because their guys come first.
We are wondering who they pick on? We have some sub's around here that they may just be DishNetwork retailers, and willing to work everyday of the week, but are doing POOR, Very Poor installs. Even the DNSC inspector says they have issues with them, yet we know they'll be the last to go.
We have been very respectful to selling Directv and Dishnetwork both, we don't bait and switch, we are honest, hardworking, and get things done. Yes, we make mistakes, but they are always corrected the first time around, not the 5th or the 6th like others around us.
The sad this is DNSC inspectors only check out dnsc work orders, they don't even care if there's a bad retailer out there doing poor work! I am really losing faith in this company that I have stuck up for, for sooo long.
Bottom line is, if you are not a big franchise like Best Buy or (sorry to pick on you) satellite guys.com, you will be eliminated eventually. The writing is on the wall that Dish wants to go all corporate and do away with dealers/retailers all together.
Anyone else feeling our pain!! It is a sad day for us, going on 7 years of good customer service, and this is what we get. Don't get me wrong, we are still in business, and do our own sales, but we were proud to be able to help ANYONE that called our office, whether they were our org. customer or not. They (customer's) don't know the difference from tom's satellite (example) to Radio Shack, all they see is the Dish logo and think you can help. Now, that we are not a subcontractor, we have to refer them to 1-800 number, if they are not our org. or charge them a service call....
This is just poor judgement on DishNetwork, shame on them!!
We are wondering who they pick on? We have some sub's around here that they may just be DishNetwork retailers, and willing to work everyday of the week, but are doing POOR, Very Poor installs. Even the DNSC inspector says they have issues with them, yet we know they'll be the last to go.
We have been very respectful to selling Directv and Dishnetwork both, we don't bait and switch, we are honest, hardworking, and get things done. Yes, we make mistakes, but they are always corrected the first time around, not the 5th or the 6th like others around us.
The sad this is DNSC inspectors only check out dnsc work orders, they don't even care if there's a bad retailer out there doing poor work! I am really losing faith in this company that I have stuck up for, for sooo long.
Bottom line is, if you are not a big franchise like Best Buy or (sorry to pick on you) satellite guys.com, you will be eliminated eventually. The writing is on the wall that Dish wants to go all corporate and do away with dealers/retailers all together.
Anyone else feeling our pain!! It is a sad day for us, going on 7 years of good customer service, and this is what we get. Don't get me wrong, we are still in business, and do our own sales, but we were proud to be able to help ANYONE that called our office, whether they were our org. customer or not. They (customer's) don't know the difference from tom's satellite (example) to Radio Shack, all they see is the Dish logo and think you can help. Now, that we are not a subcontractor, we have to refer them to 1-800 number, if they are not our org. or charge them a service call....
This is just poor judgement on DishNetwork, shame on them!!