Anyone else gettin screwed?

knightwolf61

knightwolf61

Thread Starter
Well-Known SatelliteGuys Member
Apr 15, 2006
31
0
Houston, Texas
I called Dish and wanted to switch out my old obsolete 811 reciever with the new 211 so I can get all of the HD channels. Dish said that these new 211's are only being leased to new customers...I was paying $9.99 for the HD package and found out that I was only getting 5 HD channels....What a rip....I cancelled the HD pack, which I was told couldnt be restarted again once cancelled. This ticks me off that a new boot can get the new products and old established customers cant...I would have to buy the 211, which I am considering, But $300 is a bit steep...Anyone have any ideas on who to talk to at Dish to get them to upgrade my 811 to a 211 possibly for free? I figure they arent doing it because they dont want to get stuck with a warehouse full of old 811's.....
 
Harold

Harold

SatelliteGuys Pro
Dec 9, 2005
160
0
Southeast KY
My self and others where able to upgrade from 811's to vip211's. Do a search on the forum. Dish had a promo for upgrade, $49.
 
NightRyder

NightRyder

1978 Y88 T/A 6.6 4 spd 1978-2020 RIP
Supporting Founder
Sep 9, 2003
3,545
8
NW Oregon
Call again, you got a misinformed CSR. Current customers can lease a 211 for $49 (install included).


NightRyder
 
knightwolf61

knightwolf61

Thread Starter
Well-Known SatelliteGuys Member
Apr 15, 2006
31
0
Houston, Texas
They said since I already have 4 leased receivers I cant exchange the 811 for a 211...Maybe i could of gotten the 211 if i had less than 4 leased receivers already
 
Harold

Harold

SatelliteGuys Pro
Dec 9, 2005
160
0
Southeast KY
You can still upgrade. It does not matter how many you have. But they are only going to upgrade the 811 to a 211. 1 upgrade. The csr you spoke to didn't know their arse from a hole in the ground. Call back.
 
J

jsanders

SatelliteGuys Pro
Dec 4, 2003
411
0
I generally bypass the Indian call centers by going through tech support. They seem to be able to handle everything.
 
knightwolf61

knightwolf61

Thread Starter
Well-Known SatelliteGuys Member
Apr 15, 2006
31
0
Houston, Texas
on the phone with them now and being told that since my account is through sbc/att my account is restricted to certain promotions and not eligible for others
 
NightRyder

NightRyder

1978 Y88 T/A 6.6 4 spd 1978-2020 RIP
Supporting Founder
Sep 9, 2003
3,545
8
NW Oregon
knightwolf61 said:
on the phone with them now and being told that since my account is through sbc/att my account is restricted to certain promotions and not eligible for others

Then you aren't getting screwed by Dish, you're getting screwed by SBC/AT&T, not that it makes much difference from your end. :eek:


NightRyder
 
Van

Van

SatelliteGuys Master
Jul 8, 2004
9,326
10
Virginia Beach
Ok, call sbc and request the form to transfer your account over to dishnetwork, this should allow you to do what you want to do.
 
RandallA

RandallA

Supporting Founder
Supporting Founder
Dec 13, 2004
10,556
68
San Francisco Bay Area
Van said:
Ok, call sbc and request the form to transfer your account over to dishnetwork, this should allow you to do what you want to do.

Yeap, like Van said. I got the letter from AT&T a while back stating that if I wanted Dish Network to handle my account to give them a call and they will transfer the account to E*.
 
knightwolf61

knightwolf61

Thread Starter
Well-Known SatelliteGuys Member
Apr 15, 2006
31
0
Houston, Texas
GOT IT!!!!!!!!!!! I emailed the ceo and whalla, they are sending a guy out tomorrow with a 211 and the install is free.....All I have to do is send back one of my 311's which they are sending me a prepaid box for...Thanks for the help
 
K

klen

SatelliteGuys Pro
Supporting Founder
Jan 13, 2004
231
0
knightwolf61 said:
GOT IT!!!!!!!!!!! I emailed the ceo and whalla, they are sending a guy out tomorrow with a 211 and the install is free.....All I have to do is send back one of my 311's which they are sending me a prepaid box for...Thanks for the help

Nice. With all of the equipment you are leasing, and all of the programming you are paying for, you are smart not to put up with the usual csr garbage, and they were smart not to continue jerking you around.
 
dishcomm

dishcomm

SatelliteGuys Master
Nov 29, 2005
10,388
554
suburbia
knightwolf61 said:
They said since I already have 4 leased receivers I cant exchange the 811 for a 211...Maybe i could of gotten the 211 if i had less than 4 leased receivers already
that makes no sense what so ever..Cal back and get a coach on the phone...If you are rebuffed on that request, threaten to cancel..You will then be directed to the "winback" dept...they should be able to give you the correct info...
 
H

HDTVFanAtic

SatelliteGuys Pro
May 23, 2005
1,973
0
ccg3 said:
Did you check the Dish Network Internet? at WWW.dishnetwork.com you can do your upgrades without a CSR. Aslo Dish does not have any Indian call centers

Funny, the idiot I dealt with on the Bronze Pack stated he was in India when I asked directly. Also disconnected me when connecting to a tech.

I guess he was lying?
 
wtb955

wtb955

SatelliteGuys Pro
Jan 2, 2006
244
0
Northern, CA
ccg3 said:
Did you check the Dish Network Internet? at WWW.dishnetwork.com you can do your upgrades without a CSR. Aslo Dish does not have any Indian call centers

Well, the accents don't lead me to believe they are from Texas!:devil: Of course some of the centers are in India. I've delt with too many of them to believe otherwise. :mad:
 

Similar threads

Top