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Dugan5468

SatelliteGuys Family
Dec 23, 2011
71
4
Columbiana, Ohio
Just came back to dtv.... Trying to use the app on an iPhone 7. When I try to log in I keep getting a message that says "cannot connect to server". Any ideas

Thanks

Dugan
 

raoul5788

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Dec 28, 2004
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Assuming your login data is correct, have you tried uninstalling and reinstalling the app?
 
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JGD9

Active SatelliteGuys Member
Aug 28, 2017
24
2
MO
Just came back to dtv.... Trying to use the app on an iPhone 7. When I try to log in I keep getting a message that says "cannot connect to server". Any ideas

Thanks

Dugan

Have you already registered your iPhone 7/app while on the same Wifi network as your genie? If so, and you get this while outside your home, this is a known issue (still happening to me). If you are getting this while trying to register your device while on the same Wifi network, then this is also apparently a known issue with some versions of the Genie software. It happened to me and resolved once I got another genie software update.

(So now I can watch all channels on my phone while on home Wifi, and I can pretty much watch all channels except locals and my DVR when I’m outside the home.)
 

triangletechie

Active SatelliteGuys Member
Jan 18, 2018
21
11
NC
I had the same issue with the app. I did an online chat and they re-synced the genie on their end and then I was able to connect. however, I still can't get it to find the genie on the network. glad it's a known issue as mentioned above.
 
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