I got the HR20-700 here in Atlanta last week. Got it Thursday. The installer 'installed' it....if that's the correct word for turning it on and leaving. BUT I am still waiting on the 5LNB to get locals. I am in Douglasville and tech told me the OTA wouldn't work this far out. The LNB was supposed to be installed the same day but still isn't. The installer D* uses on the Westside SUCKS and is the service (trying to get the local people on the phone) is horrible. Good luck if you are on the westside.