Audio issues with AXS TV since Tuesday, what is going on with the channel, is it on AXS TV's end or DirecTV's end.
- Thread starter Willh699
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someone at AT&T needs to fix this problem and it's clear they don't care about AXS TV, image this issue was happening with TNT, ESPN or USA, then AT&T would have it fixed ASAP.
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I agree, though so far, at least on this board, we seem to be the only ones who can hear it. That in itself is quite curious, as it's anything but subtle.
just check again, Audio issue is still continuing for AXS TV and that confirms AT&T don't give a F*** about this channel.
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Why ? (your probably right though).
ATT more than likely has never seen or heard of this site.
You posted about it here and expect them to get right on it ?
It takes them a year to replace a few spans of cable and you want this fixed Now ?
Fwiw, I have that channel on now and am having no issues.
I'm curious if you listened to either of the audio files I posted, and if so, what you thought of them?
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the audio only sounds fine during the local ads that come from DirecTV's uplink center. the rest of the audio is crap, from the AXS TV national ads to the programming.
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According to someone who used to work there, the monitoring is automated now. Even if they had people monitoring it, they can't have the audio for 2000 channels on all at once...
I'm sure you're correct. No doubt they also have equipment that will monitor for issues such as loss of audio, loss of video, etc., but sadly nothing other than a pair of ears can flag the kind of issue that is occurring here.
Has anyone sent a email to the network or gone on Facebook, Twitter etc. to complain about it?
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Unless you can reach someone at the top it won't do any good.
I tweeted at them — they responded, but wanted to start troubleshooting my equipment. I wasn't about to go down that rabbit hole, so I replied that all they need to do is tune to 340 and LISTEN.
OK at least you tried.
When I worked at a TV station, I had a phone number that would get me right to the DirecTV technical operations center — never had a problem getting immediate action when contacting those folks. Sadly, the consumer has no such option.
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