Damn, now that should be the poster for how not to install a dish. I install for Dish and have been for the last three years. And the one thing I have learned with poor customer service is that if the customer puts up a big enough fuss, the customer usually always wins. But heres the facts on Dish, there are two kinds of people that installs dish when someone orders it. There are the local retailers, now these guys can be tricky, and the second would be the RSP also known as the regional service providers. Now its a roll of the dice who ends up getting your work order. And the problem with that is is that if you get a local retailer, they can do what ever they want with little or no ill effects. If they screw the job up they can just pass it on like it never happened. Which results in Dish network passing the job on to the rsp for that area which will end up usually charging a truck roll fee of 30 bucks, but heres the kicker, if you put up a big enough fuss or threaten to cancel due to poor installation, they will cave in, and if for some reason the csr your talking to doesn't seem to think so, ask for his or her supervisor and keep moving up the chain if be to get what you need. But eventually you can get that dish relocated for free.
