I have had my VOOM install scheduled for almost a month now...my first date was May 27, then May 26 I got a call from the installer saying they didn't get their shipment so they have to delay...expecting June 3. I called VOOM a number of times since then and they NEVER know when the install will happen. Some Quotes...
1)Voom: Sir, your installer will call you when he gets the equipment...
Me: When will that be, have you shipped it to him?
Voom: Let me check....(ON HOLD then for awhile)....then, Sir we don't know when he will get it..bear with us we are working on it.
2) Voom: We don't have any new data sir, your installer will call you when he gets the equipment.....(see above for rest)
3) Voom: We have a shipment from Motorola in but we don't know how long it will be to ship because we don't know the size of the shipment or how long it will take us to check it into inventory.
Me: Let me speak to a supervisor or someone who can commit to a date.
Voom: Sir, they are not likely to tell you anything different than I am....
I talked to a supervisor who agreed with all my frustrations then told me the same thing the other person told me.
What a TERRIBLE way to run a company....sure I understand they got overrun with more orders as a result of their promo (bad planning on their part)....but then, they don't seem to have any plan on how to fill the void or WHEN the void will be filled...there are systems that have been in place for years that will manage this....available to promise dates etc. They also seem to have no control over their suppliers....one guy told me ...sir we have to work with 4 different companies on this....BIG DEAL.....thank god they are not launching their own satellites......it would never be there.
The other thing...they are leaving a lot of revenue on the table by not being able to meet demand.......not a good sign for their overall health in the long run.
1)Voom: Sir, your installer will call you when he gets the equipment...
Me: When will that be, have you shipped it to him?
Voom: Let me check....(ON HOLD then for awhile)....then, Sir we don't know when he will get it..bear with us we are working on it.
2) Voom: We don't have any new data sir, your installer will call you when he gets the equipment.....(see above for rest)
3) Voom: We have a shipment from Motorola in but we don't know how long it will be to ship because we don't know the size of the shipment or how long it will take us to check it into inventory.
Me: Let me speak to a supervisor or someone who can commit to a date.
Voom: Sir, they are not likely to tell you anything different than I am....
I talked to a supervisor who agreed with all my frustrations then told me the same thing the other person told me.
What a TERRIBLE way to run a company....sure I understand they got overrun with more orders as a result of their promo (bad planning on their part)....but then, they don't seem to have any plan on how to fill the void or WHEN the void will be filled...there are systems that have been in place for years that will manage this....available to promise dates etc. They also seem to have no control over their suppliers....one guy told me ...sir we have to work with 4 different companies on this....BIG DEAL.....thank god they are not launching their own satellites......it would never be there.
The other thing...they are leaving a lot of revenue on the table by not being able to meet demand.......not a good sign for their overall health in the long run.
