- Sep 1, 2004
Unfortunately, because your email says "We will not automatically renew your subscription on your next billing date.", it avoids your previous legal statement "it only applies to services with automatic monthly payments". I doubt there is much you could do.
That's definately a different email than I have heard about before. Most of the emails are either 1) you've been grandfathered in at the same prices or 2) you're being switched to the 17.99 plan with a limit of 5 exchanges in the store.
You can read alot more at Hacking NetFlix. It's not a hack website, just a strange name.
I did ask them and they did say that it still requires a 30 day written (paper mail) notice of any account change that would result in the chance of the customer unknowingly being liable for any amount above 20% of the cost of the current monthly subscription.
So if three movies aren't returned which results in a charge of say 45 bucks (15 bucks times 3 DVDs) because no 30 days notice was provided this would fall under the states consumer protection laws. The state of New Hampshire doesn't consider email to be a valid legal notice of change of service. Again if prices only increased say 2 bucks a month it wouldn't make a difference.
Now because they were going to cancel my subscription that has a chance of causing me 45+ bucks "if" I didn't get the notice for whatever reason that my current discs needed to be returned.
I very rarely ever call the BBB or my states AG but when I do its only because of a practice that is very unethical and/or bordering illegal. I'm sorry but again I would never have noticed this email if I don't check my spam folder quite often in case something important got in that shouldn't have.
Yes I said this email was in my spam folder that I bet many people may never check. No I didn't click on any of the links and I also only view email in text format so it wasn't a fake. Plus calling blockbuster also confirmed it wasn't a fake as well. I'm just clearing that part up just in case its asked.