Customer Service, next?
Yes, technicians still run late. You'd be amazed at how things don't just fall right into place, houses aren't pre-wired, etc. I've never had a tech "miss" an appointment, but I've had plenty of customers not be home when they had an appointment.
This is a stupid question. You think we stopped putting up dishes for phones?? Again, it's customer service. "We make it easy by coming to you".
You think because YOU know how to activate a new device or transfer your stuff to a new device, everyone does?? Half of you people out there don't know how to get out of a menu or many of the things a remote control does.
As for under 50, more than you'd think, but at the same time, who is Dich, DTV, and many cable TV companies' primary demographic?? It sure as hell isn't people under 50. Again, you THINK you know what you're talking about.
DC area. 'nuff said
For the THIRD time - customer service. You don't have a clue
Self-owned servicers based locally to the customer (local dealers) pretty much naturally act to avoid vague/missed call times, as opposed to centralized scheduling by a fleet operator. All I can say is that I never at any point had customers waiting for open-ended hours on a call and if a call had been scheduled but I wasn't going to make it or make it at a given time (which was never left open for hours), I was in immediate contact. This, I guess, DiSH just didn't want.
It's.Not.1998
Radio Shack sold self-installation kits, FCOL.
You are making untrue assumptions to stroke the I-Hate-Dish chip on your shoulder
DiSH didn't
sell self-installation kits (that I know of). It provided them without charge to buyers of systems who had either been sold them by nonservicing "retailers" or by DiSH themselves. They notably ran a promotion wherein they had Santa Claus sending "free self-installation kits" as a gift from DiSH.
Ho-Ho-Ho....Put up the lights, put up the dish.
What they
didn't do was to refer local dealers! Not that they'd necessarily even
know which ones
to refer as they'd lumped us all, longtime dealers and the hucksters alike that they'd recruited to sell only, into the same "retailer" definition. Once when I asked about this, they told me that their CSRs "deserved to make some money, too," presumably from direct-selling commissions. They didn't say as to what the
customer deserved.
They didn't deserve treatment like
that, in 1998 or any other year A.D. It shows the underlying character (or lack) of DiSH. Granted DTV worked very similarly in that regard, but DiSH had promised us all much better. Hypocrisy makes it all the worse.
I have heard about people becoming more fearful of crime as they get older, but it hasn't hit me (yet??). I look at graphs that show much higher crime rates in my young years and remind myself that I was very infrequently murdered while shopping even back then and go on with my day. I enjoy getting in a car and going places, but it sounds like they'll come to you too, so options abound.
People may become more insecure in a lot of ways as they age and become less physically and/or mentally adept/confident. Crime fears are most strongly tied to crime fearmongering (which there is always plenty of because it
works), with age having fairly little to do with susceptibility.