C61K goes black after starting self check (1 Viewer)

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magnumis

Thread Starter
Active SatelliteGuys Member
May 23, 2016
23
0
Midwest
One of my C61K goes black after starting the self check. I have tried to reset it (red button), unplug it for a few minutes, tired resetting the main receiver HR54 and it did not work. I switched rooms with another C61K and the problem stays with the bad genie. It now doesn't work in a different room.

It looks like wiring is fine and the genie is bad. Any suggestions?

Directv chat said a service call is required and they will not just mail me a genie to switch. Do they always do this and require an appointment to fix any problem?

The appointment is going to cost me either $49 for a one time or I have to add $7.99 protection plan. Is this the only options? If I pay the $7.99 plan how long do I have to keep it before I can cancel?

Thanks
 

Zashel

SatelliteGuys Pro
Feb 14, 2015
636
86
Wisconsin
its a full year or they charge you $10 to cancel the protection plan. also, if you cancel the protection plan within 30 days, they charge you the $50 for the service call, but canceling the protection plan is free.

have you tried replacing the HDMI cable? or did you not move that when you tried it at the 2nd location?
 

magnumis

Thread Starter
Active SatelliteGuys Member
May 23, 2016
23
0
Midwest
its a full year or they charge you $10 to cancel the protection plan. also, if you cancel the protection plan within 30 days, they charge you the $50 for the service call, but canceling the protection plan is free.

have you tried replacing the HDMI cable? or did you not move that when you tried it at the 2nd location?


Thank you for the information. The genie is now in a different room using a different set of cables include the HDMI.

I wish DirecTv would ship me a replacement without the service call. Do they do anything without sending out a service person?
 

Zashel

SatelliteGuys Pro
Feb 14, 2015
636
86
Wisconsin
did you just call the once? usually if you call a 2nd or 3rd time you can get a different response (if they're all reading the same script, i have no idea how THAT happens :p). might be worth a shot to see if you can call in tomorrow and get a phone rep who will send out a replacement box.
 

b52pooh

SatelliteGuys Family
Nov 9, 2015
93
9
Oregon
What are the lights on the front of the mini doing? Power button blue and network light yellow/green? Are they flashing? These lights may be telling you the status of the receiver. Try holding the power button on the C61 for 30 seconds, I think. That should reset the receiver to defaults and may allow it to boot.
 
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