Changing Xtra to Preferred Xtra

[red hazard]

I wanted to use Chat but could not find a link. I guess Chat is gone. Anyway called the 5000 number and talked to "M" (yeah that was here name) and could hardly understand her. She indicated I would have to subscribe to the Korean pkg to make the change and I told her I already had it. Asked to talk to someone else as it was obvious she was confused but she refused. Question: Do they only change the pkg at the start of a new billing cycle as I see it has not changed yet and am not sure she indicated that? Is there a way to get a CSR who is competent?

 

[ejb1980]

Chat is right here: Contact Us

 

[red hazard]

Chat is right here: Contact Us

I previously found that "link" but could not get it to work in 3 different browsers.

 

[Jimbo]

I just tried the link, using Chrome and it worked fine.

 

[red hazard]

I get the chat window in Opera but cannot type in that window. Anyway, I managed to log into my account and the change was finally made. Reduced my MRC by 7 bucks. I do not use Chrome anymore due to embedded malware.