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I haven't watched Charlie Chat in about two years and tuned in tonight to see that my local market, Shreveport, LA, is finally getting HD. I'm in shock as I have "moved" from Tennessee to Georgia to Texas in my years with DISH. And they said you can't ever go home again, lol!
I called exactly when they posted the number on the screen. My question, "Why were the recent 9 national HD channels released 3 weeks ago not put on 61.5 satellite?"
They patched me through a few times, then I stayed on hold for 30 minutes and a guy comes on and say, Sorry, we don't have anymore room for your question tonight.
...Well, I called up again, got patched a few more times and the guy says... is this James Sell? And I'm like, YEah that's me! And he's like, I thought we had you on the list. And I'm like NOPE!
I really REALLY wanted to tell him off! I'm blamming him because his employees need to be educated on that company's technology. The Customer should not be the SMARTER one! To this day, I have yet to find a tech or a call staff that knows that they released 9 new HD channels or where they were released! I mean, COME the heck on! Then that wasn't just it.... I had about 20 people tell me that 129 and 61.5 are not compatible when they are together! Then how to actually hookup each feed into the switch when the switch itself shows you which feeds go where! I had stories, after stories, after stories. It wasn't just one thing, it was an entire list!
Well I got a bit closer! I could actually see Jim, Charlie and the Peanut Gallery! Hopefully I can get on for the Tech Chat or the next Charlie Chat! I was good to go though!