I did tell the guy on the phone about the roof. Anyway, the roof is a bit complicated. It is high on the back, about 4 stories, as there is a walk out basement and a dormered attic. The dish sit on the flat on top of the attic dormer. But the front side is only two stories (typical colonial). The antenna guy went up the front and over, so no special ladder needed. Most DTV guys seem to think the front is too steep, though.
Regardless, I did let them know on the phone and if that was the issue with the most recent guy I would much rather he just tell me so instead of making up a story and then not showing back up. I don't mind doing the legwork with the antenna company (they are local, family owned and awesome at what they do) and then working out the money part with DTV (ie. I pay the antenna company and DTV comps some programming to make up the difference), just need straight answers on what the DTV tech. is capable/comfortable doing.
I love the DTV picture, programming and sports, but the communication between their phone reps and the tech. guys seems pretty poor.