Unfortunately (but not really unexpected), the installer had an issue. He showed up on time and all and said it would not be an issue then returned to his truck for a few minutes ....and came back and told me he did not have all the equipment for the upgrade. He said he would do another quick job and return in a couple hours with the equipment. 6 hours later he called back and said he would have to re-schedule. The real issue, I think, is my dish. Located on my roof, which is too steep for most technicians to tackle. I originally had two installers who were unable to do it until I found an antenna company that I had do the job. Cost me a couple of hundred extra but DTV made it right with programming discounts once I told them about it, plus the antenna company guy did a super install, never had an issue with the dish or anything else and the wiring is all top notch. Guess I may have to go this route again for the upgrade....