Unfortunately this happens if a customer has 5 or 6 receivers and not all of them are hooked up to a phone line. As an agent I see this pretty often. Dish also get suspicious if you order a lot of sports PPVs (such as NBA League Pass, ESPN Gameplan and others). The accounts that most likely to be audited by the equipment verification teams are from people that order a lot of Cricket PPVs. Dish does this because they suspect the customer of having 1 or more receiver in a business location. The reason they do this is because they charge more for a business account then a residential type of account.