csr hung up on me when I asked how to broadcast without a satellite!!

P

philhu

Thread Starter
Supporting Founder
Supporting Founder
Sep 1, 2004
1,215
0
Cold Boston Area
I did live chat with 2 csrs:

I pushed the first after getting the canned announcement, about sale taking a while and they will continue uninterrupted...blah, blah, blah.

I asked how could they do that without a satellite!
He hung up on me.


I got on again with a different CSR, I asked about the 35 new channels due in 2 months. I was told they are still expanding their programming and to watch for announcements about in all during 2005 and that they are NOT closing, period!

I asked about the dvr. Was told it will ship in 3 weeks, and they are taking orders for it 'real soon now'.

I pushed on the not closing and got the exact same canned paragraph as from CSR #1 above.
 
W

Walter L.

Supporting Founder
Supporting Founder
Mar 29, 2004
1,855
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Portland, Oregon
Guys,
The CSR are just poorly informed employees that are not aware of what's going on. Give them a break, they're losing their job!!!
 
Ilya

Ilya

XXI Century Explorer
Staff member
HERE TO HELP YOU!
Lifetime Supporter
Feb 16, 2004
24,964
10,845
NE OH
Guys, even the upper management may not know what exactly is going on in the boardroom.
Please, leave the poor CSRs alone!
 
G

gutter

SatelliteGuys Pro
Supporting Founder
May 26, 2004
1,510
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I agree. Also they haveother clients to run so I am not sure that many will really loose their jobs. so leave the poor CSr's alone. they really don't no WTF is going on.
 
C

Calvin&Hobbes

Well-Known SatelliteGuys Member
Jan 16, 2005
31
0
Albuquerque, NM
No kidding, they'll be the last to know. If you are curious of what new script they have, that is one thing, but calling just to give them a hard time is ridiculous. There has been a number of people in all the posts pulling this garbage. Why don't you just go ahead and beat your dogs while you're at it.
 
TheTimm

TheTimm

Made In Detroit
Supporting Founder
Jun 18, 2004
1,679
0
Charlotte, NC
Calvin&Hobbes said:
No kidding, they'll be the last to know. If you are curious of what new script they have, that is one thing, but calling just to give them a hard time is ridiculous. There has been a number of people in all the posts pulling this garbage. Why don't you just go ahead and beat your dogs while you're at it.

I agree. Let's leave the CSRs alone. But...um...can't we leave the poor little doggies alone, too? :shocked
 

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