I recently received a call from Dish Network asking if my service was satisfactory. I told them that my HDMI had gone a long time ago. They also asked me to run a check switch and it showed a LNB drift of -7. Whithin 2 days a new VIP622 was delivered to my house and within a week, Dish Network Service came and replaced the LNB. All at no cost and I did not have the DHPP at the time. Sometimes they do it right.