D11 receiver problem

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mrfredted

Thread Starter
Active SatelliteGuys Member
Apr 7, 2009
21
0
costa rica
Hey All...am new to this forum y will spend time a little later to introduce myself.
I need help with a problem I am having with my D11 receiver. Every 20 minutes the programming cuts out y a sign pops up reading " new software has been found etc" If I can't cancel immediately, it will start downloading info which can take up to about 45 minutes.
Has anyone else had this problem or does anyone know the solution? I am desperate for an answer.
A big thank you in advance.

Reiny 09
 
M

mrfredted

Thread Starter
Active SatelliteGuys Member
Apr 7, 2009
21
0
costa rica
D11 receiver

Hey Boba...:) thanks for your help, but have done that y it hasn't solved the problem. Any other advise/info would be so helpful from anyone in the forum.:confused:

Reiny 09
 
boba

boba

SatelliteGuys Master
Dec 12, 2003
11,350
1,033
Dorchester, TX.
Do a red button reset if that dosen't work call tech support and get a replacement.
 
F

Floyd

Member
Sep 22, 2005
6
0
Check your receiver setup and make sure that it is set to match your dish. If you are trying to access a satellite that your dish won't receive it may cause a problem.
 
scarebear

scarebear

SatelliteGuys Pro
Apr 9, 2008
262
0
2008 Chevy Express
for some reason the software download is not properly updating in the box
so when the box turns on and it thinks it's due for an upgrade it tries to DL it and something happens either it's broken inside and it wont save or it's being interupted
if you are not interupting it, try unplugging the receiver for 30 seconds plug it back in and on the blue hello screen on your remote type in 0-2-4-6-8 this will force an update, let it complete the download, if it continues to try and update after the fact call D* and ask them to send you a new box sent UPS, and you will mail back this one and that should fix your problem
 
moghedien14

moghedien14

SatelliteGuys Family
Sep 8, 2007
84
1
Central Texas
Are you really getting service in Costa Rica? I did not think the signal could get that far south...
 
M

mrfredted

Thread Starter
Active SatelliteGuys Member
Apr 7, 2009
21
0
costa rica
directv y 119 satellite

Hey All...yes, we do provide DNW/DirecTV way down south. Now, I have another question...has anyone heard of DNW changing the 119 satellite to different coordinates? I would sure appreciate any feedback on this one.
Thanks.
 
L

Libra

SatelliteGuys Guru
Feb 23, 2009
125
0
South Jersey (PA21)
I had this problem with a D12 on a job last week. Chances are, you are probably missing transponders or there is something in the line that is preventing the information from the download from reaching the receiver. Check all transponders, and force a download with the 02468 on the "hello" screen once you are positive that all connections and components used are correct and in good working conditon.
 
T

texasbrit

SatelliteGuys Pro
Pub Member / Supporter
Apr 12, 2006
3,650
361
This almost certainly means you have poor signal from the transponder that delivers the download and so the download never completes. Most likely the dish is not correctly aligned, although it could be a cable/connector issue also. I thought DirecTv in Costa Rica came from the 95 sat but might be completely wrong. In the U.S., the software comes from 101. Are you watching DirecTV Costa Rica or trying to receive DirecTV U.S. in Costa Rica?
 
M

mrfredted

Thread Starter
Active SatelliteGuys Member
Apr 7, 2009
21
0
costa rica
directv costa rica

Am able to get DTV US programming in Costa Rica. It comes up on 101. Thanks to everyone for all the info on the DTV receiver. I finally got the problem solved, just had to set it on the round satellite.
Now another question??? Can anyone tell me what transponder y satellite the NFL Sunday Ticket comes up on? Appreciate all help. Thanks.

Reiny 09:eek:
 
boba

boba

SatelliteGuys Master
Dec 12, 2003
11,350
1,033
Dorchester, TX.
You'll have to wait till the NFL starts broadcasting this fall. They don't keep a reserved location from season to season.
 
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