Dear E- Flash

[cincydish]

[FONT=Arial, Helvetica, sans-serif]Attention all Dealer Partners:[/FONT][FONT=Arial, Helvetica, sans-serif] The following HD/DVR model receivers are currently experiencing system lock up. [/FONT]
[FONT=Arial, Helvetica, sans-serif]Affected models: HR20-100 & HR20-700 / HR21/22/23 + R22[/FONT]
[FONT=Arial, Helvetica, sans-serif]Please note: A simple, 30 second process will restore functionality to your
customers’ hardware.[/FONT]
[FONT=Arial, Helvetica, sans-serif]Resolution:[/FONT]

1. [FONT=Arial, Helvetica, sans-serif]Complete a red button reset.[/FONT]
2. [FONT=Arial, Helvetica, sans-serif] Wait for video and if video appears, issue is resolved. If you receive a grey screen, go to Step (3). [/FONT]
3. [FONT=Arial, Helvetica, sans-serif]If you experience a grey screen for more than 3 minutes, complete another
   red button reset.[/FONT]

[FONT=Arial, Helvetica, sans-serif]This should resolve the system lock up and programming should return.[/FONT] [FONT=Arial, Helvetica, sans-serif]Our Engineering Department is aware and investigating the issue. We will update you with new information as necessary.[/FONT]
[FONT=Arial, Helvetica, sans-serif]Thank you,[/FONT]
[FONT=Arial, Helvetica, sans-serif]DIRECTV[/FONT]
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[FONT=Arial, Helvetica, sans-serif]
® 2010 All Rights Reserved[/FONT]​

 

[Jimbo]

Why did you post this in 2 separate threads ?

We have been discussing this all day over here.

http://www.satelliteguys.us/directv-forum/216142-receiver-froze-up.html

You are correct it could have been in the technical side of things.

 

[cincydish]

Didn't mean to post it 2 times. I don't have time to read all the post on here just trying to help people out, sorry

 

[Jimbo]

Didn't mean to post it 2 times. I don't have time to read all the post on here just trying to help people out, sorry

NP, more discussion in the link I posted !