Hi guys, first post so excuse me if it has been answered 100 times!
I recently called in and ordered DirecTV service. I would say 4 days ago. I live in an apartment so i talked to my Apartment manager and she informed me that a new couple had purchased our apartment complex and had banned satellites. Obviously i was very frustrated.
So i called them back and had to cancel my order. They did it for me no problem.
About 30 minutes later my Manager came over to my apt and informed me that she had mis-spoke. I can have satellite as long as it is on a tri-pod and not attached to the building. Naturally, i call DirecTV back asap and want to re-do my account.
Come to find out, it has been voided out so i have to start over. No problem i say, lets do it. Get everything done and they ask me how i would like to pay my $540 deposit and fees. I almost fall over.
Originally, i was approved for NO deposit OR fees. I had no start up costs and got everything "free". I ask why the fees and they respond that i must have been right at the line and THEM running my credit again, dropped me below it. Furious i tell them no thanks and hang up.
So out of curiosity i wait til about an hour ago and sign up online. I DO NOT input my social, just my name, address and that was it. This time, no fees, no deposit, all my account it showing is a $1 hold, just like the first time i set everything up and i called and scheduled my installation for next tuesday.
So after this entire wall of text, i am just curious as to if this happens alot, never, hardly at all? I really don't understand how i had a depost 7 hours ago through a rep, and now online i don't. I understand they didn't run a credit check since i didn't provide them a social, but am i REALLY going to get NFL ST free, free HD, free DVR, so on and so on?
Thanks guys, sorry for the long post. Just trying to get this figured out ASAP!!!!
I recently called in and ordered DirecTV service. I would say 4 days ago. I live in an apartment so i talked to my Apartment manager and she informed me that a new couple had purchased our apartment complex and had banned satellites. Obviously i was very frustrated.
So i called them back and had to cancel my order. They did it for me no problem.
About 30 minutes later my Manager came over to my apt and informed me that she had mis-spoke. I can have satellite as long as it is on a tri-pod and not attached to the building. Naturally, i call DirecTV back asap and want to re-do my account.
Come to find out, it has been voided out so i have to start over. No problem i say, lets do it. Get everything done and they ask me how i would like to pay my $540 deposit and fees. I almost fall over.
Originally, i was approved for NO deposit OR fees. I had no start up costs and got everything "free". I ask why the fees and they respond that i must have been right at the line and THEM running my credit again, dropped me below it. Furious i tell them no thanks and hang up.
So out of curiosity i wait til about an hour ago and sign up online. I DO NOT input my social, just my name, address and that was it. This time, no fees, no deposit, all my account it showing is a $1 hold, just like the first time i set everything up and i called and scheduled my installation for next tuesday.
So after this entire wall of text, i am just curious as to if this happens alot, never, hardly at all? I really don't understand how i had a depost 7 hours ago through a rep, and now online i don't. I understand they didn't run a credit check since i didn't provide them a social, but am i REALLY going to get NFL ST free, free HD, free DVR, so on and so on?
Thanks guys, sorry for the long post. Just trying to get this figured out ASAP!!!!