I called Direct today to turn on a receiver I have had turned off for about a year, while on the phone I asked about a phase 3 dish. The Csr who seemed very knowlegeable had me order one for 60$ and some change and set up an install for monday. I told him that I would be gone monday and would rather self install... he gave me a number at direct to call to find the installer. I called this number and bypassed the area code and phone number menu and eventually got a Csr who would not let me get the dish, said it was not allowed. I asked for a supervisor and she said they were all busy so I told here I wanted to cancel my phase 3 dish order and she said it was not in the system yet, so she said she would have a supervisor call me when ava.
I went to town, stopped by my local direct outfit, bought a phase 3 for 100$ and had it installed by the time I got a return call.... the supervisor said they were not allowed to let customers self install any direct equipment anymore. So I guess Circuit City or Best Buy will get my business if I decide to Go the HD route with D*. (btw the 1st CSR said all of my programming would be transfered to an HD receiver if I bought one... I get CBS and NBC distants so apparentlly I could get them) also, the phase 3 dish is very simple compared to installing a E* dpp44 switch with 3 dishes or even putting in a BUD
