direct tv

[keket3952]

My tv is showing a black screen and saying there are no channels in the current favorites list at this time. I went to my list and changed it from favorites to all channels and no channels aren't still showing up. I reseted the receiver and still no luck. What else to do???

 

[Mr Tony]

does it show anything on the screen when you reboot it?

No error messages on the screen (like a 771 or 721)?

 

[Mr Tony]

The OP sent me a PM that mentions a 771 error

 

[Mr Tony]

771 means no signal. Dish is possibly misaligned. You can go into the satelltie setup
menu
parental/faves/setup
system setup
satellite
view signal strength and that will show signal on each satellite. Should be in the 90's

 

[keket3952]

The numbers are in the high 90's like 94,96,97, and 98. Are there suppose to be any 0's as well??

 

[keket3952]

Also all the other 3 tv's in the house are working except just this 1 tv.

 

[Mr Tony]

yes there are some 0's in the bunch

is that on 101?
if so press the + button near it to go to 99 (c) and 103 (ca) and 103 (Cb) to see what those are. Those are the HD channels

Try a SD only channel like 337 (VH1 Classic) or one of them goofy knockoff shopping channels (220-228). Those should come in fine

 

[Mr Tony]

Also all the other 3 tv's in the house are working except just this 1 tv.

what model is the receiver? If you dont know is it a HD receiver, HD DVR or SD receiver?

 

[harshness]

The first step is to call DIRECTV and have them drag you through their routine.

 

[keket3952]

Yes it is on 101 and none of the shopping channels or the VH1 classic channels show.

Its a HD receiver.

 

[wildbill129]

The first step is to call DIRECTV and have them drag you through their routine.

Knowing whether we're addressing SWiM or legacy is almost an imperative.

SWiM adds the complication of an unplugged power inserter.

Here we go again.......Yawn.......

 

[harshness]

Here we go again.......Yawn.......

That's your best offer of help?

 

[Mr Tony]

better than your "help"....

I also see you retracked part of your statement. The fact that the OP said the other 3 receivers work fine just shows you dont read the post and would rather inject your usual line of "call Directv" or when someone has it outside of the 50 states the old "you legally cant subscribe" line of crap.

Interesting how you dont have DIrectv yet you feel the need to be here

 

[Mr Tony]

Yes it is on 101 and none of the shopping channels or the VH1 classic channels show.

Its a HD receiver.

You can try this.....do a reset of the sat setup. Use the list I posted above on how to get to the signal meter but the last line choose "redo sat setup" and see what happens

 

[wildbill129]

Are you other TV's HD or SD?

 

[harshness]

I also see you retracked part of your statement. The fact that the OP said the other 3 receivers work fine just shows you dont read the post and would rather inject your usual line of "call Directv" or when someone has it outside of the 50 states the old "you legally cant subscribe" line of crap.

That the new information came while I was crafting my post is why it didn't contemplate the additional facts. I still recommend calling DIRECTV and asking for help as they should know the important stuff that we haven't yet discovered.

 

[keket3952]

Okay I'll give it a try and let you know what happens

 

[Mr Tony]

and DIrectv will do the exact same thing that we are doing (asking questions) or worse ask her to do things that have already been done

 

[raoul5788]

The first thing I would do is reset the problem box. You can do it through the menu or use the red button under the cover for the card.

 

[cave1376]

Get on your D* online account and try a receiver reauthorization.