DirecTV cancellation

[sportflyer]

My contract runs out on at 30th Nov. I may continue if I can get a better deal than I am getting now. Should I call retention now or wait till a week before end of contract?

If I decide to cancel then can I schedule a specific day ( ex Nov 27th ) for cancellation or is the date effective the day I call. Will I have to pay fees since its only a few days from end of contract?

Tks

 

[mdram]

wait until its fully ran out
just call in to cancel, see what they offer

if you call in demanding a deal, you will most likely not get much

 

[sportflyer]

They refuse to renew my current package ( Choice + HD DVR +Slave unit + Whole house DVR service ) for my current cost of $65/ mo. incl taxes and fees . Actually they wanted $84 for the same or lesser package for new contract. I cancelled the service . Will go with Xfinity . Too bad , they don't seem very flexible.

 

[raoul5788]

They refuse to renew my current package ( Choice + HD DVR +Slave unit + Whole house DVR service ) for my current cost of $65/ mo. incl taxes and fees . Actually they wanted $84 for the same or lesser package for new contract. I cancelled the service . Will go with Xfinity . Too bad , they don't seem very flexible.

You are still under contract. They have no reason to offer you a discount.

 

[sportflyer]

You are still under contract. They have no reason to offer you a discount.

But I am 2 1/2 weeks from end of contract. Surely it makes sense for them to secure a current customer for another year ? Anyway I am cancelling on 11/26.

 

[raoul5788]

But I am 2 1/2 weeks from end of contract. Surely it makes sense for them to secure a current customer for another year ? Anyway I am cancelling on 11/26.

You are still under contract. Let it run past the end of your contract, then call and see if they are more cooperative.

 

[tigerfan33]

You will receive mailers and calls to come back.
I’d wait a bit to go to another provider.
If your internet is strong enough for streaming, get Sling Tv, PlayStation Vue or a few others for only a month and Directv will be in touch.

 

[sportflyer]

You are all correct. They called back today and offered me my current package at slightly better monthly cost but also included $200 prepaid visa card. . Net cost was where I wanted to be. I accepted the offer.

 

[raoul5788]

I'm glad it worked out for you.

 

[mdram]

You are all correct. They called back today and offered me my current package at slightly better monthly cost but also included $200 prepaid visa card. . Net cost was where I wanted to be. I accepted the offer.

make sure you verify everything in the confirmation email, and on the first bill

customer service is know to be less than 100% accurate at times

 

[sportflyer]

Waiting for confirmation email to check everything .