When strolling thru' my BestBuy store in late October I found H-10 and H-20 receivers promoted at $200 with a $200 rebate. I asked if I was eligible because I was already an HD subscriber. BestBuy assured me I was so I bought an H-10. When studying my rebate forms at home I noted that I had to fill out the BestBuy reabate form, activate the HD receiver, request a Directv rebate form, and mail everything in after attaching a copy of my next bill showing receiver activation. AND, the receipt said the rebate was only available to Detroit market customers. Since I am not a Detroit market customer I called Directv to see if I should return the H-10 to BestBuy because it was NOT rebate eligible. The first rep. said it was not eligible and referred me to another rep who said it WAS eligible, so I activated it and requested my rebate form. When the rebate form and my bill came several weeks later I filed for my rebate. Yesterday I got a letter rejecting my rebate claim because I was NOT ELIGIBLE. I called and eventually got to Customer Retention who resolved my complaint by giving me a $200 credit toward my future months bills. It seems BestBuy did this to more than just me so this appears to be the Directv policy for resolving complaints such as mine.